Boyan Angelov (Nemetschek Bulgaria) Expert

Hello, Our addon - Advanced Portal Reports - is about to get a new version, where customers will be able to filter by any field on the report, including custom fields. This should be released for Cloud until the end of the month and for Server until the end of the year. Cheers, Boyan

Hello, This is not possible out of the box, you will need an app like the one we created - Advanced Portal Reports. It will allow you to show up to 5 fields on the ticket view, including time fields. Cheers, Boyan

Hello, This is not possible out of the box. You can try our addon - Advanced portal reports - which you can find on the Atlassian Markeplace. Cheers, Boyan

Thank you. Now only if this bug would be fixed before server totally dies ;)...

I know it says "All Requests" in the menu, but actually it means "All Requests visible to the customer", which is far from all the requests on the portal usually. 

Hi, It depends what you mean by "All requests" here. If you want a customer to see all tickets raised on the portal, regardless from who raised them and with what user or organization they are shared there is no such option out of the box, you will need an app like the one we created - Advanced Portal Reports, where you…

Hi, You can also check out the app we created - Advanced Portal Reports. It can add not only SLA info, but also all other custom ticket fields to the portal, also gives possibility for customized report with flexible columns, export to Excel, etc. Also has a Cloud version. Best regards, Boyan

Hello, You need app for that, you can check the one we created - Advanced Portal Reports- feel free to try it. Best regards, Boyan

Hello, I am not sure what is the problem specifically, in general the Linked issues column is exported. I suggest that you raise a ticket in our support system (you can do it from the Marketplace page of the up, the lower right corner "Contact us" button), there we can discuss it and not spam here. Best regards, Boyan 

Hi, You can use a Marketplace app like the one we created - Advanced Portal Reports. It allows you to show any issue field, including Issue type and Estimation. It will not however filter the showing of one field based on another, meaning if you show Estimation it will show it for all issue types, not only New Features, so…

Currently you need an app, like the one we created - Advanced Portal Reports. Feel free to try it. Atlassian are working on some solution for this, but it is not clear when it will be released. Cheers, Boyan

Currently the only option is using app, like the one we created - Advanced Portal Reports. Feel free to try it. Cheers, Boyan

Hi, * Yes, the addon allows customers to export the reports to Excel or CSV * You can add up to 5 custom fields on the request view page on the portal. On the report page you can add as many as you need. The fields do not need to be available on the create request form. Cheers, Boyan

Hi, This is not possible out-of-the-box, you need an addon like the one we created - Advanced Portal Reports - where you can add custom fields to the request view, also show the customer report with any field in the tickets, sortable and exportable. Cheers, Boyan

Unfortunately, there is no scheduling option yet, the customer needs to export by clicking a button. Cheers, Boyan

Hello, If you need your customers to have reports on their tickets in Excel, you can try our app - Advanced Portal Reports - where customers can export themselves info about the tickets. Feel free to give it a try. Cheers, Boyan

Did you by any chance remove anyone's access to this project? Do you see the project in the Projects list in the Administration view?

Hi, Yes, you can almost any custom field to the report as well, including SLAs, links, etc, most of the columns are sortable. The customer can also export to CSV (Excel to be released soon). Best regards, Boyan

As Patricia stated, it is not possible to show the Assignee field during issue creation. In any case the portal user is not able to set an issue assignee. You only have the option to show to the portal user the Assignee, but only using an addon like the one we created - Advanced Portal Reports. Otherwise it is not possible…

Hello, You will need an addon for that, you can try our addon - Advanced Portal Reports. It can do that and much more. Best regards, Boyan

Advanced Portal Reports 

Hello, This is not possible out of the box, you need an addon for that, like the one we created - Advanced Portal Reports - which will allow you to add up to 5 additional fields in the Customer request view. Feel free to try it out. Best regards, Boyan

Depends what you mean by "part". If you are interested if it is hosted by Atlassian - yes. It also provides support for the Atlassian products to some extent. Apart from this - it is a free for all forum, where you can post just about anything related to Atlassian products and search for help about them from anyone.

Hi, Regarding showing to users all tickets raised by anyone, there is no such option out of the box unless you put them in one organization. One way to do it is to use an app like ours - Advanced Portal Reports - where you can enable for a certain Service Desk project for your feature requests the check box option to allow…

Hello, As Jack said, the portal is quite limited in this regard. You can check out the app we created - Advanced Portal Reports. It allows to various data, also show data like SLA times and also export to CSV, so from there I assume the customer can have some more reporting custom made in Excel. We are also in the process…

Hello, This is not possible out-of-the-box, so we made an addon - Advanced Portal Reports - which allows you to show customizable report, the customer can select which fields to see, can sort by each field, rearrange columns, export to CSV, etc. Feel free to try if it works for you. Cheers, Boyan

Hello, You can try our app - Advanced Portal Reports - which allows you to show to users much more detailed information, also sort, export, etc. Cheers, Boyan

Only through an app like the one we created - Advanced Portal Reports - where customer can export to CSV, among many other things.

Hello, Unfortunately this page is not customizable. We have created an app - Advanced Portal Reports - which shows to the user a similar cusomizable page, where all kind of fields can be displayed, the customer can sort, re-arrange columns, export to CSV, etc. Feel free to try it. Best regards Boyan

Hello, There is no option to change the content of this page out-of-the box. This is why we created an app - Advanced Portal Reports - which allows you to show to the customers on the portal a report with any field available, the customer can sort by columns, re-arrange columns, also export to CSV, etc. Feel free to try…