Boyan Angelov (Nemetschek Bulgaria) Expert

Hello, Unfortunately this screen is not modifiable out-of-the box. This is why we created and app - Advanced Portal Reports - which allows you to show Requests page with customizable fields to show, the user can sort by columns, re-arrange columns order, export to CSV, etc. We are also adding functionality to add up to 5…

Hello, This is not possible out of the box. We have created an app - Advanced Portal Reports - that allows you to show your customer a similar report with all custom fields, SLAs, etc, also the customer can sort columns, move columns right left, filter, etc. Export to CSV is also included. I hope it will fulfill all your…

Hello, Unfortunately there is no such option. That is why we created an app - Advanced Portal Reports - which allows you to show a report with many custom fields, sort and rearrange columns, export to CSV, etc. Feel free to try it. Cheers, Boyan

If it is Cloud, I think Atlassian announced something like a trash bin for projects, but I don't know if this is available already... 

Hello, This is not possible currently, so there are apps for that, like Advanced Portal Reports that we created, you can check it out. Cheers, Boyan

Hello, To enable users at the portal to see the work logged by agents, you will need an addon like Advanced Portal Reports that we created. Cheers, Boyan

Hello, On the client portal there is a Requests page, where clients can see their tickets, with current status and some other info. If that is not enough, there are apps that can show a lot of information for the tickets on the portal. Hope that helps, Boyan

No idea, maybe someone from Atlassian can tell. In any case you cannot influence it, so knowing how it works will not help much.

Frankly, I have no idea what is the sorting order of the standard Requests page. When I look at it, it does not seem sorted by any of the columns, so I would guess whatever the DB query returns internally...

With the addon customer can sort in any order they like. 

Hello, The Requests screen is quite limited and cannot be customized. That is why we created and addon - Advanced Portal Reports - which allows customers to have a customizable requests screen, where they can see all fields, sort, rearrange, export to CSV, etc. Feel free to give it a try from the Atlassian Marketplace.…

Hi, The standard search page is not customizable. You can try the app we created - Advanced Portal Reports. It allows to show more fields, sort, rearrange, export to CSV, etc. Cheers, Boyan

Can you please elaborate more on what kind of issue search you want to refine for the customers. Is it the initial search for what issue to create or the search for already created issues on the Requests page? Cheers, Boyan

Hello, Unfortunately the requests list on the portal is not customizable. You can achieve that with an addon that we created - Advanced Portal Reports - which allows you to show on the portal a list of the requests with customizable fields, the users can sort, rearrange the columns, export to CSV, etc. Feel free to give it…

Hello, Unfortunately this is not possible out of the box. We created and app - Advanced Portal Reports - which provides a customizable view, where you can show any custom field, also it is sortable, the customer can export the issues in CSV, etc. Feel free to try it. Cheers, Boyan

Hello, Unfortunately the Requests page on the portal is not customizable. If you need to provide more options for your customers, you will need an app like the one we created - Advanced Portal Reports - which allows the portal customers to sort, view additional fields, export to CSV, re-arrange columns positions, etc.…

Hi, You can try with an app we made - Advanced Portal Reports - it will allow you to show any custom field in a report, also sort, move columns around, export to CSV, etc. Cheer, Boyan

Yes, it is available under the menus on the top right at the portal

Hello, You will need an app for that. You can check the one we created - Advanced Portal Reports - it will allow your customers to see any custom field, sort by different fields, reorder columns, export to CSV, etc. Cheers, Boyan

Hello, If you are referring to Jira Service Desk Portal customers, there is no functionality on the portal to export to Excel. You will need an addon for that. Cheers,. Boyan

Hi, Seems to be this one (at least on Cloud): resolution = Unresolved ORDER BY "Time to resolution" ASC Cheers, Boyan

Hi Jai, I answered you in the ticket you raised to us. Let's discuss there, the community here is more oriented towards the Atlassian products, not so much add-ons ;). Cheers, Boyan

Hello, As far as I know our addon does not conflict with the mentioned addons. Best regards, Boyan

 Hello, You will need an add-on for that. You can try the one we wrote - Advanced Portal Reports - it would allow you to show Pending Reason, as well as any other issue field to the customer in a table report format (much similar to the existing Requests page). Also the customer can sort, rearrange columns, export to CSV.…

Hello, There are addons, that can provide such functionality, like the one we created - Advanced Portal Reports - where the user can be shown carious information for their tickets, including Assignee and Due Date. Also they can sort, re-arrange columns, export to csv, etc. Best regards, Boyan

Hello, This is not something you can get out of the box. You will need an addon like the one we created - Advanced Portal Reports - where you can add many new columns, sort, rearrange the columns, export to CSV, etc. Cheers, Boyan

That is true, but often developers lack the real life communication skills needed to talk to clients, so you should be careful allowing developers to talk to your clients. I am sure your agents can redirect the developer's message to clients, making sure it has no offensive issues included. In any case, the only way to…

Look at it like this - your agents are the L1 customer facing support. Everything conserning customer should go through them. These agents are usually trained how to communicate with customers. Your developments usually are not.

Hello, This is how Jira Service Desk works - only agents have certain permissions. This is also connected to licensing - if you want your developers to talk to customers, they need to have agents license. Currently the developers can write internal comments and the agent can communicate that to the customer. Best regards,…

Hello, This is not possible without an addon. We have created the addon - Advanced Portal Reports - which allows your customers to see a table with many more columns, sort columns, rearrange them, export to CSV, etc. Hope that helps. Best regards, Boyan