Boyan Angelov (Nemetschek Bulgaria) Expert

Hi Stephen, Definitely do not unsubscribe from the product, as you will lose your projects. On the Manage Subscriptions page there should be a "Change" link under each product, where you should be able to change your current plan. Cheers, Boyan

Hello Anna, Currently you cannot widen it. This is something that has been requested by many users, so Atlassian is currently working on it, they said it should be released in the next quarter. Cheers, Boyan

Hi, First of all, why would you want to restrict the filters, usually users want to have more? Out of the box, I don't think it is possible. Cheers, Boyan

I can't really say if Atlassian has this on their roadmap, they rarely share such detailed plans. 

Hello, I don't think this is possible out of the box, you can try with our app - Advanced Portal Reports . Cheers, Boyan

Did you try dd-MMM-yy?

Hi, Out of the box there is no such information for the portal users. You can try our app - Advanced Portal Reports - where the user can see "Updated" column, which will show the last update date, also the user can filter by it, sort, etc. Cheers, Boyan

Hi Julia, Jira Service Management is a separate product, so you will only need to buy license for as much agents you need, like 6, there is no relation to the number of users you have on Jira Software. Cheers, Boyan

Good to hear the requests are fixes. I will let you know as soon as we have the graphical reports ready to test. Cheers, Boyan

Hi Aron, Usually tickets imported in JSM do not appear on the portal because the field "Customer request type" is empty, check if it is set. As for the graphical reports, as I said it is still in development, so they are not available for now. I do not have specific timeline when they will be released, but if you wish to…

Hi Emilie, To show more information on the portal for customers, you will need an app like the one we created - Advanced Portal Reports . Feel free to give it a try. Cheers, Boyan

Hi Sam, We are the creators of Advanced Portal Reports app. We will add Epic Link to the fields shown by our app soon, hope that solves your problem. Best regards, Boyan

Hello, This is not currently possible out of the box. You can try our app - https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=cloud&tab=overview It can show SLA times on the portal - both in the issue view and report view. Best regards, Boyan

Hi Karri, Yes, it is a paid addon. It has Cloud version, you can check on the marketplace: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=cloud&tab=overview Cheers, Boyan

Hi Kerri, Exactly what I meant. On the standard Requests page, you cannot add more columns (you can only hide some of the existing). Our app allows you to show a similar page, but you can show any field there. Best regards, Boyan

Hi, You can try our app - Advanced Portal Reports. It allows you to show any field in a portal report, you can customize which columns to show, and the customer can select which ones to see, reorder them, sort, filter, export to Excel, etc. Best regards, Boyan

Hi, This is not possible out of the box. We are adding such functionality in our app - Advanced Portal Reports - where we plan to release Graphical reports for customer on the portal, similar to the reports agents can see. Please let us know what you would like to share with the customer, so that we can consider this in…

Hello, You can try our app - Advanced Portal Reports. It allows you to show extended report to customer and also export to Excel. We are working on adding Graphical charts as well, but this is still under development. Best regards, Boyan

Hello, Unfortunately, the Portal is quite limited. If you are using Cloud version, you can try our app - Advanced Portal Reports. It can help you with Question 1 I guess. If you are on Server, we will be releasing more filtering there too soon. Best regards, Boyan

Hello, You can try our app - Advanced Portal Reports - we just released advanced search functionality by custom fields for Cloud. Cheers, Boyan

Hi Steve, The app is already released for Server, it is the advanced filtering functionality that is pending release in the next 2-3 weeks. Best regards, Boyan

Hello, This is not possible out of the box, you can use an app like the one we created - Advanced Portal Reports. We just released a version for Cloud where customers can filter on any field, including Status. We are about to release the same for Server. There are also more functionalities that you might find useful for…

Congrats everyone for well deserved spot. 

Hi, From the screenshot I can tell you are using our app - Advanced Portal Reports. We provide support for it using our support ticketing system - go to the Marketplace page of the app https://marketplace.atlassian.com/1219230 and click on the orange "Contact Us" button in the lower right corner. Cheers, Boyan

Hello, This is possible with our app - Advanced portal reports. You can show SLA times both on the issue view in the Portal or in the Advanced report for all issues. Feel free to try it out. Cheers, Boyan

Hello Stefan, There is no Bulgarian translation of Jira by default. As Atlassian Solution Partner in Bulgaria we can assist you with that, contact me and we will see what is possible - bangelov@nemetschek.bg Cheers, Boyan

The ticket status is what comes with the ticket workflow. You can set whatever statuses you want in the workflow, Jira is good in setting workflows. Usually at the end of the workflow, when the ticket goes to status like Closed or Done, it is good to set Resolution field, where you mark what is the resolution - "Done",…

Hi, Actually the ticket status is just for that. Make sure there is a status "In progress", or "Working on it" or whatever you name it, which will show the customer that you are working on this. Cheers, Boyan

Ah, I see. Well, then you should check out the Atlassian Developer docs and guides. Good luck, Boyan

Hello, You can check out our addon - Advanced Portal Reports. In the next release, due this month, we will have search by all custom fields too. Meanwhile you can explore the other features like showing custom fields, sorting, showing of additional fields on issue view page, export to Excel, etc. Cheers, Boyan