Rik de Valk (Brainboss) Expert

Hi @Kiranmayi Yalamanchi (eCloud Labs Inc) , If you're looking for a solution to work for Customers on the JSM portal, you can read this page. If you're talking about making it mandatory for Agents, you can probably use the ScriptRunner Behaviours for that. See this page for example scripts. If you want to make the field…

Hi @julia casagrande , There are 2 places where you can change configurations that affect the default assignee. * In Project Settings > Details: here you can choose to between 'Unassigned' or 'Project lead' * In the Component overview: here you can choose per Component between: * Project default: this means that for this…

Hi @BX , You can configure a default value. For example if you have a text field 'Business case', you can give it the default value with something like: *Driver* Describe why this project is initiated, what factors are driving it. *Cost impact* Summarise the financial impact of the initiative Keep in mind that this is an…

Hi @Donggeon Kim , There is no standard export-table-to-excel feature in Confluence. There are Marketplace Apps available that offer this (and many more 'table-enhancing-features'), such as Table Filter & Charts. Or you can select, copy, paste the table data :) Have a nice day! Rik 

Hi @Johannes Melkeraaen , And welcome to the community. Unfortunately it is currently not possible to set a custom email address for Confluence notifications. There has been a suggestion on the Atlassian backlog for some years. But last month its status has changed from 'Gathering interest' to 'In progress'. So maybe this…

Hi, This is indeed how Quick Search works. Any (free) text fields can only be searched using the ~ fuzzy search. Because it is a quick search, it is meant to be a simple search. And that makes it less precise. If you're looking for more precise results, you'll have to use JQL. You can read more about text search in JQL…

Hi, It will not affect any existing issue until the issue goes through the transition that contains the post function that assigns the issue. Have a nice day! Rik

HI @Elvis Bezanoski , I would recommend creating a Form for the request. In forms you can add any form field, for which you do not need any new custom fields. So simply add the drop-down field to the form that you wish to use as summary. Then you can simply hide the Summary field from the request type and give it a…

Ah, okay. You need to be Confluence administrator to configure this. So you'll have to contact whoever supports Confluence in your organisation and ask them to configure this. 

Not sure to be honest. 

Hi @Ramu , I think (assuming your product types) that you can follow this instruction to add Jira gadgets to Confluence: https://confluence.atlassian.com/confkb/how-to-bring-jira-and-jira-agile-reports-into-confluence-779163801.html Have a nice day! Rik 

Hi @Leena Pratheepan , the Sub-Task < Standard Issue < Epic structure is not yet available in Jira Work Management (only in Jira Software). But looking at ATlassian's backlog, they are working on this: https://jira.atlassian.com/browse/JWMCLOUD-30 You can Watch this issue to get updates on its progress. Have a nice day!…

If no measurements have been available, than Jira might be able to help to GET this insight. You won't have a baseline, but at least you can start getting insight into some simple measures such as: * Number of issues completed per month * Time to resolution of Epics And n a mid-size company it might be valuable for senior…

Hi @Anders Hebert , Senior managers have different needs than the teams and their team leads. They don't really care that the minions have a new toy to play with 😉 So I think you should ask yourself the question: what keeps a senior manager up at night? And how does this Jira implementation make them sleep better at night?…

Well, logged time and lead time are 2 different things. The total [lead time] = [processing time] + [waiting time] But [waiting time] is not logged. So the sum of all [processing time] which is logged will never add up to the total [lead time]. You could consider creating Sub-task for each stakeholder. This way you clearly…

Hi Bhatt, Can you clarify what you mean with 'time taken'? Do you mean actual time worked on a ticket (which is logged by logging time)? Or do you mean lead time (which is tracked by how much time has passed between 2 statuses (or created to resolved)? Kind regards, Rik 

Hi, The easiest way is to create a separate JSM project for this customer. And only add this customer to the project. Have a nice day! Rik

Hi @Michael Wheatstone , Out of the box this is not possible. But I think you're using a Condition provided by some Marketplace App to achieve this. If you mention which Marketplace App you are using, then community members who have experience with this app might be able to help. For example, if you have Jira Misc Workflow…

Hi, In the automation rule you can use an Issue feld compare. For example, the rule can trigger on transition to Done. And then the rule can check if the Due date is BEFORE the moment o firing the rule. I haven't tested this, but I think this should do the trick. 

It's always good to first try to compose a proper AQL in the Assets search. AQL is a bit more difficult to get correct compared to JQL, especially since it doesn't auto-complete. So go to Assets, and to your object type. And there hit Filter and switch from basic to Advanced AQL. Then start composing your AQL to get the…

Hi @Martin Härri , with Jira issue search, you cannot join data. It basically only provides a single flat table with issues and its attributes. As such, you can only filter and report on attributes of the issues themselve. A solution (or work-around) would thus be, to make the 'Epic priority' an attribute of the issues.…

Hi @Juan Ignacio Tallarico , JQL doesn't offer a 'date compare' out of the box. You can compare to some relative date functions such as startOfDay(-3d) and such. But comparing two date fields like Resolution date and Due date is not possible. * As this community question shows in the answers, you can use an App for that…

Hi @Umar Ali Choudhry , You can use a smart value to access object attributes in Automation rules. You can read about that here: https://confluence.atlassian.com/jirakb/how-to-copy-from-to-asset-field-value-to-from-jira-text-custom-field-using-automation-for-assets-1236938142.html In your case, the Object is in a Custom…

Hi @Eva-Maria Horváth , Are you already adding Customers to Organisations? The setting you use allows customers 'to search for customers within their organization'. So unless you add Customers to Organizations, they will NOT be able to search any other user. And considering privacy regulations and confidentiality, this is…

Hi @Agne Palenskiene , I only ever used ScriptRunner to do such a thing. But that was for a use-case where I - as the Confluence admin - ran such scripts (as Jobs in Scriptrunner). Not a use-case where regular users could use this 'find-and-replace'. But a quick Marketplace search surfaced this…

It really is Monday... As it turns out, using the Subscribers having user("currentReporter()") works just fine. I simply doesn't work if you have a typo in your AQL 😊 So... Anyone wanting to implement a similar scenario: the above solution works.... Also if you have multiple Groups as the attribute type. So this way you…

Hi @NimbleGrimble , I think you can use the Edit Issue action, select the field 'Scrum Team' (in the below example I selected a field 'Backout plan'). Then hit the ... behind Scrum Team and switch it from Set to Copy. And switch the 'Issue to copy the value from' from Current issue to Parent issue. 

In that case you probably only need Issue Search. Simply search for the issues assigned to this person assignee = j.smith AND resolution IS NOT EMPTY Next, make sure the search results show in List View (not Detail View). Then you can select the columns you want to see in your table / export. Once you're satisfied with the…

Hi @Yerbol Nisanbayev , For Jira Service Management it would be high value to be able to use Teams as Attribute type. This will enable organizations to map Teams to Configuration Items (Assets) in their CMDB. This will allow them to automatically assign issues based on the selected CI on Incidents, Service Requests.…

Hi @ram , in JIra, you can use Dashboards to create your own reports with graphs and tables (gadgets) . Dashboards gadgets use Filters to determine 'what data to show'. And you can create filters using 'assignee = j.smith' combined with whatever you want to see in a dashboard gadget. For example, you create a filter…