Rik de Valk (Brainboss) Expert

Hi @Jeremy Wood , I just wanted to add something about this topic. I understand the goal of cost efficiency and thus tryihg to reduce the Guard billing. But I often see that companies forget why they have Guard in the first place. Guard's primary purpose is protect your organisations identities. So it makes sense that you…

Hi, unfortunately the developer platform Forge doesn't allow developers to manipulate the colour palette. In the old developer platform Connect this used to be possible. Just know that some developers have provided alternatives via the Marketplace, such…

Hi @Candelario , Considering your 'easy to use' requirement, an app such as the Issue sync app @Matthias Gaiser _K15t_ suggested is probably the way to go. If you want to do without Apps, you can look into Flows (automations). There are limitations to what you can sync with Flows. But it can do a lot. But you need to…

Hi @Daniel H_ Fisher , Atlassian doesn't provide any DC training anymore. The only chance you have is reaching out to a Solution Partner to see if they still offer any. You can search for any of the awesome Solution Partners in the Partner Directory: https://partnerdirectory.atlassian.com/ Cheers, Rik 

Hi @Naveen Suneja , A workflow is attached to a Work Item Type. So if you need a specific workflow, you will need to use a specific Work Item Type. A common solution is to use the Work Item Type 'Service request' for normal request types (without approval) and use the Work Item Type 'Service request with approval' for…

Hi @Mathias Pettersson , The changing of status is included in the permission to 'Add pages'. So if this user cannot change the status, s/he might not be taking the right steps to do so (maybe forgot to first go into Edit mode on the page). Or there might be a restriction on the specific page (which overrides Space…

Hi @Olivia Carter , It sounds like Jira Service Management (JSM) might be a good fit for some of your teams. JSM offers a self-service portal where your (internal or external) customers can submit requests, using forms the service-teams can configure themselves. This allows service-teams to add fields to these forms so…

Hi @Robert Szumlas , As far as I know, JSM allows you to do this using the 'override' function. I must admit I haven't used this recently. But the docs also still mention this: https://support.atlassian.com/jira-service-management-cloud/docs/override-an-on-call-schedule/ For any other users looking for this in the future,…

Hi @Akash Gunjal , You can read all information about Teams here: https://support.atlassian.com/platform-experiences/docs/work-with-atlassian-teams-across-your-products/ Atlassian recently introduced the option to sync Team members with Groups.…

Hi @Akash Gunjal , If you have organised all engineers into Teams you can use the JQL assignee in membersOf("id:<teamId>") in an API call to search for issues using the /rest/api/3/search/jql endpoint. Alternatively, if you have organised in Groups, then you can use the same JQL, but by providing the Group assignee in…

Hi @deseymour , the 'Copy board' option from the 3-dots menu has been gone since the big UI overhaul. So you now have to go to the 'All boards list'. * Click in the top search bar * At the bottom of the search bar dialoge click on the 'boards' button * Find the board you want to copy * Click the 3 dots behind the board and…

Hi @Thomas , Without Marketplace apps it is not possible to make queries that take another query as input. You can search on the Marketplace for apps that provide 'advanced search'. A famous one is Enhanced Search for Jira (Adaptavist). But there are many alternatives available. Have a nice day. Rik 

Hi @Chad Henderson , When “Moving” a request, what you do is change the Space and Work Item Type. And the “Form” that it uses is the Screen connected to that Work Item Type. So what I suspect reading your question, is that all Work Item Types use the same Screen Scheme (onboarding). The variation in the Forms comes from…

Hi @Rob Peters , The Space doesn't represent a 'body of work'. Instead the Space is 'just' the workspace for a team. Looking at your screenshot, you have configured a level above Epic. I'll call that 'Initiative' for now. If you want to roll-up progress from multiple initiatives, you'll first have to define the level above…

Hi @Tucker_ Kate , Having different Jira sites (different base-URLs) is far from ideal. I would highly recommend moving into a single Jira site, unless you have really strong reasons not to mix the two. But I haven't encountered much of such cases in all the years I've worked with the Atlassian ecosystem. You can have…

Hi @Brian Ventura Looking at your screenshot, the request type doesn't have any restrictions. So any user (customer) with the right permissions should be able to see the request on the portal for this Service project. So it must be something about the generic customer permission settings for this service project. Can…

Hi @Kirti Rajput , Can you explain more about the licenses? Do you support a license management process in this Jira project and do you have some date field in your work items that contain a license expiry date? Or are you referring to the licenses of your Jira (or other Atlassian products)? Kind regards, Rik 

Hi @Matthias Ortlieb I don't have a DC instance to test this on at the moment. But the docs say you should use: ${event.user.name} See https://support.atlassian.com/customer-service-management/docs/set-up-notifications-for-your-customers/ Hope that helps. Have a nice day! Rik 

Hi @Clara Vega _Simpleasyty_ , You can use the 'Columns to show' field in the Macro options for this. Edit the macro, click on 'More options' find the 'Columns to show' field. In there, type the column titles in a comma separated list in the order you want them to show. Done! Have a nice day. Rik 

Congrats all! And much RESPECT for @Tomislav Tobijas !

Sure in a Table format (such as in the Work Item Search, or in a Filter Results dashboard gadget) you can see the Categories as text just fine. Also across multiple Spaces. Below an example of a Work Item Search where I search across 2 projects, and I have included the column 'Category' so that it shows that data in the…

Hi @Varvara K_ , Categories are - just like Components - bound to a single Space. Even if you name the Categories exactly the same, Jira will handle these as different Categories. So you cannot aggregate Work Items per Category across Spaces. In the below example, you see that Fruit is displayed twice (once for each Space…

Hi @Michael Green , As a matter of fact, at this moment the date format settings for Confluence do not affect the Date picker macro. The macro only considers your Atlassian profile preference settings. See this answer from an Atlassian team member on a similar…

Hi @Hagit Nagola Shaham , It might be that you do not have permissions to 'Work on issues'. You can check the Permission scheme in your Space Settings, under Permissions. I think by default the Developer role should have permission to 'Work on Issues'. Can you check this and ensure you are assigned to the Developer role…

Hi @Michelle Afenya , And welcome to the Atlassian community! The current Work Item Macro doesn't allow this, but I think it would be a valuable feature. It has already been suggested by a user. You can vote for the suggestion to try to increase Atlassian's attention to the suggestion and watch the issue to stay up to date…

Hi @Amelia Giuliani I got to admit: I love these type of puzzles 😄. There are probably more elegant solutions to this. But this is how I would approach this: * Create a variable for 'lastQuarter' This would take now() as the starting point and fetch its monthOfYear. Then divide it by 3 months and take the 'floor'. That…

Another approach is not to lock it down, but to monitor it and optionally revert the change. You could implement an Automation Rule that triggers on the Field Change. Whenever this field is changed, you could * Revert the value back to the previous value (by accessing the {{fieldChange.from}} value) * Send an email to the…

Hi @Naresh Sampath , I would solve that by using a Workflow transition with a screen that contains only that field. The exact way you would implement it depends on other context. But the high level solution design would look something like this: * Remove the field "Field X" from the Edit screen for that work item type * A…

Hi @Simon Galiazzo , You should be able to use a combination of smart values to get to where you want. The first step is to create a variable for the value of a field. The reason for this is that select list values do not behave as Text values. Therefore you can't directly use 'left' or 'split'. So step one: Action "Create…

Thanks for pointing that out @Trudy P Claspill . I would never want to receive notifications for what I've done myself 😄 And it is disabled by default. So to aid @Jean Neethling: just make sure you either enable the Notification setting Trudy pointed to above, or have someone else test the form submit. Cheers, Rik