Rik de Valk (Brainboss) Expert

Hi @Jean Neethling , And welcome to the community. The notifications should follow the Notification scheme for your Space. But Jira never sends out notifications about actions triggered by yourself. So just to rule this out: have you tested this together with a team member? Kind regards, Rik 

The issue you are facing is due to customer permission settings. You can read in this article how to allow customers to create portal-only accounts, and restrict that option to only users with specific email domains: https://support.atlassian.com/jira/kb/enable-automatic-accounts-creation-through-email-requests/ I…

Hi @Phuong Do , The best practice would be to work with a single project. You can only apply your single email address to 1 JSM project; so you'll have to also use 1 project. You can create separate queues for each customer (if needed). You can automatically have customer accounts be assigned to the correct Customer…

Hi @Adesh Kokate , You can find the guides from Atlassian here: https://www.atlassian.com/migration/plan/cloud-guide#introduction It includes information about the Cloud Migration App they provide. If you don't have experience with migrations and your Jira instance is important to your organisation, you might want to hire…

HI @Farhan Shaikh , With Atlassian Guard Premium you get the possibility to send audit log events to your SIEM solution. This can be Organisation Admin events but also App Log events. You can read more about that here: https://support.atlassian.com/security-and-access-policies/docs/learn-more-about-audit-log-webhooks/ And…

Hi @Harry Smith , The Customer Service Management product is part of the Service Collection, which includes Jira Service Management. So you will always have both CSM as well as JSM as products. With regards to seeing the links between Assets and requests: you will have to set-up (create, configure and add to screens) Asset…

HI @田中優貴 , The only differences between the subscription plans, are the Indexed Objects and Rovo Credits. Indexed objects are items that are indexed through connectors (such as sharepoint pages, or google docs) and Rovo Credits are what you consume in terms of interaction via chat and such. You can read all of this on the…

Hi @Maxine Freedman-Thompson , There is no way to filter out internal dependencies. I think the best you can do is choose to Group by Space. this way you can easily see which Spaces (commonly used to represent teams) have dependencies. Alternatively - if you use the Teams field consistently - you can choose to Roll-up to…

Hi @Rajesh Vaidya , Since early 2024 Atlassian has made it poassible to rename the 'Epic' consistently across the platform (also renaming the Epic panel into a Features panel and such. See the (old) announcement here: https://community.atlassian.com/forums/Jira-articles/Beyond-epics-Flexible-naming-has-landed/ba-p/2609733…

Excellent. That is the smart value that worked for me, when I tested this. {{triggerIssue.Organizations.name.replace(" ","_")}} The replace spaces with underscores is important when trying to add labels, because labels cannot have spaces. 

Hi @Adrian Moreno Vargas , It has been a couple of days, but have you been able to get this working? If not, let's start with confirming this: what is exact name and type of your field? Is it the locked JSM field 'Organzations'? Or some custom field? If it is a custom field, please let us know what the type of field is.…

Hi @Charles Newton , I recently written an article where I go into the topic of linking assets to users. Maybe it will be of use to you. You can find it here. on the Atlassian…

Hi @Sidra Shakoor , There is no option to import lookup tables in an automation rule. I've had to create quite large lookup tables myself, and it's no fun. I would not like to create one of 150 rows.... It would be really useful if you had Assets available. You could import, store and maintain your lookup table in Assets.…

Hi @bsaicharan You might have had a Marketplace App installed before that was used for creating these Sub-Tasks automatically. On Jira cloud, you could use an Automation Rule to automatically create sub-tasks. See this example from the example…

Hi @Mohmad_Foad , I am not exactly sure what you mean with 'Maintaining ETL mappings'. But on the topic of monitoring data quality in Jira, you can have a look at the app 'Issue Quality for Jira'. Full disclosure: I am involved in the development of this app. I understand the need for monitoring data quality; that's why I…

Hi @Heather Barnes , Making a field requires or not is typically done via the Field Configuration Scheme. However, this solution doesn’t allow you to differentiate between different statuses. The typical solution for making fields required in a certain status, is using a Workflow Validator (Field Required Validator). This…

Okay. The other settings that affects this behaviour are the 'Customer permissions' in the project settings. By default this is set to "search those within their organization only." If you want to open that up, you can set that to "search those within their organization, or enter the email address of customers within their…

Hi @Hari Shankar Gadamsetty , You can achieve this purely with Automation, and using a series of Smart Values to: * Find 1 issue from the open sprint * Compare the end date of the sprint with the current date-time For checking if the Sprint End date is in the past, you can set-up an automation such as this: * Trigger:…

Hi @justin-oh , I think you want to create completely new issues with this import, am I right? If so, try not to map the issue key while importing. If you use an issue key, it will try to update existing issues. Whenever you want to create new issues, you have to omit the issue-key column. Have a nice day. Rik 

From what I understand, and have experienced, that would require the user to have a JSM Agent license. 

Hello @serge calderara , What you're describing is a common question when working with multiple support teams. Considering that you mention that the other teams (L2 and L3) are not Agents, I assume you don't want to procure more JSM licenses. In that scenario it might be useful to make the L2 and L3 support team members…

Hi @Tomasz Karliński , It sounds that maybe the Global permissions can be 'in the way'. If users do not have the global permission to 'browse users and groups' they will not be able to select any user. See https://support.atlassian.com/jira/kb/jira-cloud-unable-to-search-users-in-user-picker-fields/ Hope that helps. Have a…

HI @Jakkarins , In an organisation where you have Jira Service Management, you can utilise a Confluence Space as knowledge base and make that accessible for users, even without Confluence licenses. The access of that knowledge base will then be via the Portal though. Just make sure to give all your employees a customer…

As @Tomislav Tobijas mentioned, you can see that in the Profile & Visibility section of your profile. * Click on your avatar (profile picture) in the top-right corner and select Profile * Click on the button 'Manage your account' below your profile picture and name * Click the dropdown for 'Who can see your profile…

Thanks @Tiago Almeida . I added some bits 'In case of portal-only-customer' with a potential work-around for that! I'll make sure to vote for the suggestion 😄. Have a nice day! 

HI @Michael Green , I just tried to replicate that, but couldn't. When I choose Export / Export HTML Report (Filter fields), I get the correct columns. I noticed from your screenshots that you might be in the Board when you do the export. I did my export from within the main Filter section of…

Hi @Simon Kolivand , Atlassian has just announced these new enrichments to the Goals a Projects feature. They will start rolling these out starting December. So we need to have a little patience before we’ll get our hands on it. I am also looking forward to these! you can read about it…

Hi @Scott, Korey , The 'Nested tables' feature has been introduced relatively recent. See this post from Atlassian: https://community.atlassian.com/forums/Confluence-articles/Nested-Tables-are-now-supported-in-Confluence-Cloud/ba-p/2980588 If you do a search on the suggestions and reported bugs platform of Atlassian, you…

Hi @Adrian Moreno Vargas , As already mentioned here, we might need a bit more information to help you with this. But making some assumptions, this might help you. Let's assume you are using Jira Service Management and the field you refer to is the Organizations field which represents the Customer's organization. If that…

Hi @ibtissem cherni , The end point you mention is correct (See docs). By the way: Work Item Type and Issue Type are the same. Atlassian recently renamed it, but in the API it is still called Issue Type, while in the UI it is called Work Item Type You just have to adjust your JSON body for the creation of a different Work…