Greg D Rising Star

@Ahmud Auleear @Jehan Gonsalkorale and @Simon Herd any updates on this? Will we be able to reference existing internal attachments soon? Right now you can only reference public attachments (a big use-case is working on things internally and then sending out a public comment with visual references from the initial work at a…

We are interested in the EAP. Hopefully we will be able to layer our customer's auth platform into the portal to unlock the use of forms on existing issues and other customer-facing features that have been blocked in our use-cases.

I think @Diego Lopez wrote a comment about how existing internal attachments cannot be referenced/reused (JRACLOUD-80457) in this fixed version of the bug, but maybe that comment was deleted? @Ahmud Auleear is that being worked on? We need to be able to use those existing attachments in comments along with public…

@Ahmud Auleear , what @Michael Merrifield is describing is a very common use-case in Jira Service Management. You and other colleagues will add internal attachments as you are researching something with some internal jargon and then eventually use all of the existing attachments in an external comment for the customer…

Any update on whether we will soon be able to edit a portal-only customer's display name in the Customers section of a project? (please help us) Also, any developments on the spooky "View Profile" button that @Evan Nixon described? Would love to have a full, editable profile for Portal-Only customers. We can live with all…

This change does allow for a consistent experience, but it was easy enough to force our users to go into the portal using the "Raise a request" on the left-hand side panel. Just like @Marini Marini in the majority of projects, we only allow the Service Project Customer - Portal Access to create issues and that stops the…

When are transition screens going to be upgraded to the new editor? They are more important than create screens since there is no workaround.

@Johnson Ip not sure I fully understand your use-case, but to offer a suggestion, couldn’t you use Automation to automatically set the JSM Organization so that it automatically shares with all of those vendor “customers” and sends the notification on creation (or whenever the component is added if you want that to be the…

@Evan Nixon love the post. This is a piece of what I was mentioning too. I think that the customer profile should let you edit someone's display name and add a note about them to help all of the agents. Right now you can only do that at the Jira Admin level, but moving it into the Customer section of a project makes so…

Thanks for putting this article together. Great details! We are interested in the early access group. We have a hybrid model in multiple Jira sites and then internal for a few others. As you know, our biggest challenge is being able to keep our portal-only customers in sync as service desk agents interact with them. From…

@Lenny Tabakman I was also digging to see if I could link programmatically between two Cloud instances. Seems like you would need to do it programmatically using remote links via the API (Jira Cloud REST API - Create remote issue link... the RemoteObject link in that section displays more details). Here is someone else…

@Arjoon Som looks like this is not available in Jira Service Management Team-Managed projects. Will that be available any time soon? Service projects are the most sensitive since it is a lot harder to control what customers might discuss.

I see that it says "The customer should have a JSW license only..." and since we have many products including Jira Software in our instances, I guess that means that we cannot participate in the beta, correct? Besides the other Atlassian products, for Jira we have Jira Service Management, Jira Software, Jira Business…

@Chris yes, the at-mentioning in these community articles only reliably finds the last 4 commenters and the author (it recommends those when you first type @... but then if your name is unique enough you can get it by typing more characters). Schemes can definitely be confusing. I would summarize to say that schemes are…

@Loretta Brunette , thanks for being so responsive! I should supplement my last comment by saying that the performance has been getting better and better (I was just meaning that all performance improvements are very much welcomed at all times and I'm glad you continue to work on that). It has been a long road, but…

Hey Loretta, it looks like you link at the bottom that you added grabbed the issue that you were viewing (I think you were probably in Detail View instead of List View). Here is the updated link to that filter: check out this filter of works in progress Hoping that helps with some of these questions you are getting. I'm…

@Nikki Zavadska _Appfire_ I hadn't seen that yet, but I think that is a really good breakdown of what you are getting into with the features that you will not have if you choose Team Managed. When it was called NextGen, people went that route by mistake way too often. I think these templates and descriptions are really…

@Chris schemes are the grouping of multiple configuration items that you actually point to a project (in what is now consider the "company managed" project type). They are the backbone of Jira and make it very powerful. So, for example, with Workflow Schemes, you may have one scheme with 20 different workflows (each one…

@Bree Davies as Yatish and a few others mentioned, it would be great if we could control the templates (decide the exact schemes that build in Company Managed projects). Or at least a way to disable certain things from building automatically. When someone uses a template today, it creates a mess for the Admins. We never…

I like the new names. I think it would also be helpful if you added a description within the create project flow that appears right when you pick the type (at least temporarily): Team Managed: Limited features with all administration contained within the project. Note: Cannot convert from Team Managed to Company managed at…

@Darryl Lee not sure if this is the root cause of your issue, but I have noticed that if you access an issue from a filter and it has the query parameter of ?filter=123 at the end of the URL, you cannot toggle back to old view from the action menu (that function is missing). For some reason any time you have any additional…

@Mark Thompson it is at the very top of. your global issue settings: <instance-name>.atlassian.net/secure/admin/new-issue-view-transition I lost that spot before since it is not in the . Admin menu that I use to navigate everywhere and I had to retrace my steps. @Nicholas Starinsky not sure if you have looked recently, but…

Hey @Rob Horan I agree. That one is really annoying and is one of the reasons that I switch back to Old View a lot. That sub-task is In Progress and so Atlassian had said all of those sub-tasks on JRACLOUD-70555 that are in progress will be fixed before March 31st (not sure of a timeline besides that) For me, the top…

Hey @Andrew Fleming we do the same thing with Epics that have issues from different projects all of the time. It seems like New Issue View was originally built with the idea that you would be in a NextGen project and everything is siloed in that project. If you just use the "Create" button at the top and make sure you have…

Hey Michael, good callout on that time in status workaround. For the check on internal vs public comments, you need to add an advanced compare condition like this:

Hey @Peter Fjelsten, I feel your pain, but I think @Christophe Noualhat and all of us just want to be clear with Atlassian that the things we are asking them to fix are actually fully broken in New Issue View. Your problem at least has a work-around (it is just that you don't want to go into all of the issue layouts...…

@Liz Medsker I think they keep changing the name of that section. Unless something else is going on with your instance (or you are on server/data center), when you click on your picture, it is the "Personal settings" that you need to go into (which is just for that particular Jira instance). Alternatively you can go to…

@Rob Horan you can do that in both New and Old issue view by having it only on the Create screen and View screen (but not the Edit screen) in the screen scheme (there are 3 screens that you can apply to a single issue type). New View still lets you maintain a View and Edit Screen (it just no longer has a modal for the Edit…

For whitespace I did notice that zooming in your browser actually fills the right and left space now (I think in the past it was maintaining that). So it actually works really nicely if you want less whitespace.

Maybe since I believe that I went through all the stages of grief with this change, I feel the need to attempt to offer some ideas to others. And I think when the tabs come back to the screens with the new groups, everyone will be a lot happier. Dmitry, if you just click on that Time Tracking bar (or down in the "Work Log"…