Arkadiusz Wroblewski Community Champion

Hello @Thomas Boyle There isn’t a documented native action to copy attachments directly from an Assets object to a work item. Jira’s attachment API requires the actual file contents as multipart/form-data, so passing the download URL won’t be enough. Best, Arek🤠

Hello @Chris Green Capture the usual versus current runtime, timestamps, and the request ID from Debug response where available. Does the same JQL still return quickly when run directly in Jira? That comparison would help Atlassian Support investigate where the delay occurs. Best, Arek🤠

Hello @Christopher Yen To add to Rebekka’s answer, API access to these metrics is tracked in ROVO-1077, currently Gathering Interest. For identifying tickets, if your Slack agent uses Raise a request, its tool configuration lets you fix the request type. One option is to reserve a dedicated request type for Rovo intake,…

Hello @Peter.Gao Try opening your company’s Jira URL directly in a private browser tab and signing in with your work email. Does it still redirect you to Qt? If you want your access to Qt’s Jira removed, contact jira-admin@qt-project.org, listed in Qt’s support guidance. Ask them to remove your access to their site.…

Hi @Sundeep Sharma When technical support redirects you here, try the Purchasing & Licensing form. Include the workspace ID sundeep, the sundeep14 identifier from the error, the HTTP 402 message, and screenshots showing Free / 1 user. Ask them to verify which workspace and subscription the restriction applies to. The “last…

Hello @Pranay Chhibber There’s a relevant Atlassian issue: JSDCLOUD-18992 — JSM Customer API returns incomplete results. It records engineering confirmation that this endpoint doesn’t reliably retrieve the complete Customers page list, even with correct pagination. It’s currently unresolved and marked as Gathering…

Hello @Chris Green Adding to Matthew’s answer, there is a narrower option for individual agent usage: an agent’s owner, managers and editors can view Studio → Agents → select the agent → Insights. This shows average daily users and total conversations, without requiring organization admin access. Atlassian documents it…

Hello Gamma accessing Atlassian’s MCP server and Rovo calling Gamma’s MCP server are different flows. For the Rovo partner agent, Atlassian’s guidelines explicitly exclude processing/storage in third-party environments from Atlassian’s data-handling commitments. You shouldn’t assume Rovo’s ZDR arrangements extend to Gamma.…

I leaved here coment that you don´t feel lonely this week 🤠😂🫂

Atlassian know about that and are currently on it.

Hello @Abhishek Mohite Jira admin can add Critical as another Change type option. For company-managed Jira Cloud, go to Settings → Work items → Fields, find Change type, then select ⋯ → Contexts and default value → Edit Options. Add Critical in the context used by your project. If that context is shared, the option will…

Hello @Govinda Sharma And what showing History ?

Hello @Jenny Davies Your work account already has board admin access. Guest means it isn’t a member of the Workspace containing the board. To remove that status, a Workspace admin can go to Workspace → Members → Guests → Add to Workspace beside your work account. If your personal account still administers that Workspace,…

Hello @Edite Araja I flagged this post for attention Atlassian Support. Best, Arek🤠

Hello @Louise Fox Could you also check Board menu → Archived items → Switch to lists? An archived list hides its cards too. If you find the relevant list, select Send to Board. If that doesn’t explain it, try opening the same board in a private/incognito browser window to help rule out a browser issue. Are you using the…

Hello @Pauline Timmer Sorry you’re still locked out. please try Atlassian’s General Inquiries form for help with account access. Mention that the recovery options don’t match what you see and that no recovery email arrived. Did you receive the first email titled “Steps to recover your Atlassian account”? The 24-hour wait…

Hello @Swati Singh One alternative to try is adding instructions to the repository’s root AGENTS.md, which Atlassian confirms coding agents in Jira read. For example: “When working in tests/my-project/, first read and follow tests/my-project/.rovodev/skills/<skill-name>/SKILL.md.” This would direct the agent to your…

Nothing to thank. We are here to help each other. :)

Hello @Miguel Santos Building on Christos’s suggestion, you can calculate onboarding deadlines from the employee’s start date and use automation to update open tasks if that date changes. One small correction: the formula for days remaining is: {{now.diff(issue.duedate).days}} Business-day calculations skip weekends, but…

Depending on how Permissions are checked from backend layer, probably that will be the thing.

Hi @John Newbury If your Loom billing has moved to Atlassian, open Atlassian Billing, then Subscriptions → Loom → Manage → … → Deactivate and follow through to the cancellation confirmation. You’ll need billing or organization admin access. If that’s the process already sending you in circles, submit a cancellation request…

Hello @aaronc If your account isn’t managed by an organisation, start at Trello login. After entering your email and password, select Can’t use your phone? → Can’t find your recovery key? → Send recovery email. You’ll receive an initial email, followed 24 hours later by a recovery link. That link is valid for 24 hours.…

Hi @Julie Atkinson-Elde If you mean Loom, here’s the official cancellation guide. It covers both Loom’s own billing settings and subscriptions managed through Atlassian. Make sure you complete the process through to the cancellation confirmation. If you’re unsure whether you have a paid subscription or can’t find it, use…

Hello @jeffrey stevens For technical support, visit Loom Support and sign in to access the contact option. You can ask them for the removal script there. Also here you have manual Steps: Uninstall and reinstall the Loom desktop app | Loom | Atlassian Support Best, Arek🤠

Hello @Brian Barnett You’ve already completed the documented prerequisite for accounts created through Google: setting an Atlassian password before changing the email address. To add to Mia’s suggestions, try signing in with the current email and that password, then open Atlassian account email settings directly. If that…

Hello @Howard Beckham Atlassian has already made a couple of statements where they said that you don´t have to update Links With the migration, do we need to change links? - Atlassian Best, Arek🤠

That happen mostly when they switched Automation off or Deleted.

Hello @Jeremy Wood Managed accounts that access only the JSM Help Center aren't billable for Atlassian Guard Standard, so you don't need to deactivate them. They trigger Guard billing solely by belonging to a Trello Workspace under their managed email. Because Org Admins cannot centrally remove users from personal or free…

Hello There is close matching Ticket about that. [CONFCLOUD-82036] Ensure consistent messaging when accessing a page without space-level permissions, to avoid briefly showing a misleading page restriction screen. - Create and track feature requests for Atlassian products. Best, Arek🤠

Hello @Marc Solomon There’s already a closely related feature request: CONFCLOUD-81226 – Custom colors for Confluence panels. You can vote for it and watch it for updates. I’d also add your requirements for admin-managed brand palettes and accessibility checks to that ticket. Its description focuses on choosing custom…