Arkadiusz Wroblewski Community Champion

Hello @Sayantani Ghosh Can you make your question a little more precise? To help you properly, we need more information. Best, Arek🤠🧙‍♂️

@Jeya There's currently no native permission to prevent agents from adding customers. You can take a look on Offficial Workaround CSS workaround However, CSS or ScriptRunner UI modifications only hide the option and they don't actually revoke the permission. I wouldn't rely on them for security enforcement. The feature…

Hi @Diulia Gomes Andrade da Silva I suggest contacting your former IT team to see if access can be restored temporarily. (For example Add alias to Mailbox) If your Loom account is managed through Atlassian, an Organization Admin may be able to update your email address. Otherwise, contact Loom Support for recovery…

Nothing to thanks. We are here to help each other :)

Hello Atlassian account 2FA and Bitbucket-specific 2FA are separate. If your Atlassian account is managed, your Organization Admin may be able to reset Atlassian account 2FA. For Bitbucket-specific 2FA, recovery requires your recovery codes or the official recovery process. I recommend contacting Atlassian Support or…

Hello @Jeya Are your question related to JSM Cloud or Server ? Best, Arek🤠🧙‍♂️

Hello @Azat Sheredeka I flagged this post to attention Atlassian Support. Best, Arek🤠🧙‍♂️

Hi @Likhita Biyyala Yes, Atlassian's native Cloud-to-Cloud Data Transfer requires Organization Admin access in both organizations, along with the relevant app permissions. Site Admin access alone isn't sufficient. If security policies prevent granting this access, authorized Organization Admins can execute the migration…

Hi @Tommy Markov Sorry to hear about this! Since you no longer have access to your old company email, I'd recommend contacting Loom Support directly. Ask them to help verify account ownership, recover your recordings, cancel the subscription, and review the charges. As this is a peer-to-peer Community, we cannot access…

Hi, 张爱林 This error has been reported by other users during Jira Cloud site creation. Failure itself is Quite Generic. Besides retrying, I'd suggest testing in an incognito window, disabling any VPN or proxy, and trying a different network. If it persists, contact Atlassian Support (Billing Support) with the Anonymous ID.…

Hi @timothytang Just to add to Matthew's answer: Your 1,400-step allowance probably to combine Jira Free (150) and JSM Free (1,250), as automation limits are now pooled at the organization level. Check your scheduled rule first, as processing multiple work items can consume significantly more steps than the number of…

So please wait, after flagging support normally responds within 2 business days.

Hello @nick.thomson Sorry to hear that! This is a peer-to-peer Community, not an official Atlassian Support channel, so we can't access or escalate support tickets. I'd recommend contacting "Purchasing & Licensing" https://www.atlassian.com/company/contact/purchasing-licensing referencing your existing ticket and…

Hello You can check monthly pricing here: - Jira: https://www.atlassian.com/software/jira/pricing - Confluence: https://www.atlassian.com/software/confluence/pricing - Marketplace apps: https://marketplace.atlassian.com/ Marketplace app pricing is generally based on your Jira user tier. For an official quotation, please…

hello @Wodomon I requested assistance from Atlassian Support. best, Arek🤠🧙‍♂️

Dann https://www.atlassian.com/company/contact/purchasing-licensing#/ ist eigentlich der richtige Platz für deine Anfrage.

Thank you for this summary :)

Hi @Marius Embacher Sorry to hear that! Are you sure you're signed in with the correct Atlassian account, especially if you've used different email addresses or login methods? Then check https://trello.com/my/boards for your boards, including closed ones. If you have an old direct link to a board, try opening it. Do you…

Hallo @Nora Bragenheim du kannst dein Atlassian-Konto selbst löschen, auch wenn du es bisher nicht genutzt hast. Melde dich unter https://id.atlassian.com/manage-profile/account-preferences an. Scrolle zum Abschnitt „Konto löschen“ (Delete your account). Wähle „Konto löschen“ und bestätige den Vorgang. Nach einer Frist von…

Click on the Report button and choose the right Checkbox

Hello @Myles Boyd Just one additional point to consider when testing this. Atlassian currently supports Rovo agents in JSM portals only for users with Atlassian accounts. A portal-only customer account therefore wouldn't be suitable for testing your Rovo agent. I'd recommend using a separate, non-admin Atlassian account…

Hi @srv_mhasan Atlassian has a dedicated DORA compliance page that might already contain some of the documentation your Legal team needs: https://www.atlassian.com/trust/compliance/resources/dora It includes DORA Contractual Requirements and DORA Information Register resources, accessible through Atlassian's Trust Portal.…

You’re in the right place for assistance on the Free plan. I’ve already flagged this thread for Atlassian Support’s attention, so you don’t need to create another post. Alternatively you can reach out to Billing support Atlassian Support: Pricing, Billing, & Licensing | Atlassian

TEAM26 was one big ACE and great experience :)

Hi @Sityle Zhu Your reported deletion date of 7 October is within the recovery window, so this requires urgent attention. Atlassian’s documentation Support can help recover deleted core repository content within seven days, but metadata cannot be retrieved. Recovery still requires their assessment. I flagged this post to…

Hello @Christopher Caprood One detail worth checking: are you opening a Link card, a Mirror card, or a link inside another card? Trello’s documentation distinguishes these. Link cards take you to the original board, while Mirror cards in paid Workspaces let you view and edit the original card without leaving your current…

Hello John Ruivenkamp We cannot check that, as we are just community members like you. Please check Junk, blocked senders and mailbox rules, then select Resend on the verification screen. Atlassian provides these verification troubleshooting steps. If nothing arrives, contact Atlassian account support and ask them to…

Hello @Yibo Zhu I flagged your post to Attention atlassian support Best, Arek🤠🧙‍♂️

Hello @Jack B Baltzer This sounds pretty similar to an issue Atlassian resolved earlier this year. In that case, a Trello board was unexpectedly closed, the administrator list was empty, and nobody could reopen it. Atlassian confirmed that the dormant-account policy had deleted the original administrator account. You can…

Hi In the case you linked, Trello staff promoted an existing member after confirming the previous admin’s deletion. That’s relevant to your situation, although Support must confirm whether the same recovery is possible here. Please keep the board link and email addresses private. Through the support route Tobi shared,…