Arkadiusz Wroblewski Community Champion

Hello @saral Probably soon something will appear here Atlassian Status Best, Arek🤠🧙‍♂️

Hello @Cole Austin Probably soon something will appear here Atlassian Status Best, Arek🤠🧙‍♂️

Upgrading won't reactivate a disabled account. Since the support form redirects to Community, try this alternative: https://www.atlassian.com/company/contact/purchasing-licensing#/ Select Your Account and explain that you can’t access Bitbucket or submit a support ticket. Mention your recent upgrade. Atlassian must verify…

Hello @Pavan Nalla Is logging time mandatory during that transition, or can you complete it without entering any time? This likely relates to your workflow configuration: create screens and transition screens are managed separately. Check whether the In Progress → Done transition has a screen containing Log Work or a…

Hello @InfotecSolutions When the support form doesn't recognize your site URL, you can contact Atlassian via Purchasing & Licensing Support. Also, check https://admin.atlassian.com Under Billing, check whether your JSM subscription is still active. A missing site in the support form doesn't necessarily mean it was deleted.…

Hello @Hatsuhito UENO Since you've cleared the cache and tried incognito mode, inactivity may have marked your Bitbucket account as dormant, as Atlassian notes in its official KB. Have you tried another browser? If the issue persists, contact Atlassian Support to check your account status and reactivate it if needed. When…

Hello @Goran Jakovljevic It will probably be one of these 2: CSM-191 or CSM-84 Best, Arek🤠🧙‍♂️

Hello @Jaime Sandall Adding to tips from @Martin Runge Trello may not email you if you've already read the notification in the app, even with "Instantly" enabled. Could someone @mention you while Trello is closed on all your devices? Check whether the email arrives without opening the app. You can also test email delivery…

Hello @rodrigo.marques I once had the same issue with Confluence Cloud backups. After three weeks stuck on "PROCESSING", I think Atlassian Support needs to investigate on their end. The REST API might help check the status, but it won't necessarily resolve a stuck backup job. As you're on the Free plan, this should be…

Hello @Phil Bourke Atlassian's recovery process sends two emails. The first, titled "Steps to recover your Atlassian account," doesn't include a recovery link. The second arrives about 24 hours later and includes a one-time link. Have you received the first email? Also check your spam folder and any mail filters. If…

Oh, then forget it and create a new account. Sorry, I want to be crystal clear. After this time, it was definitely purged.🫣🧙‍♂️

Hello @Ridwan Zayn Adam Please follow browser-related troubleshooting steps. https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/ Best, Arek🤠🧙‍♂️

Hello @Sergio Perani Your Bitbucket account might have been marked as dormant due to inactivity. Atlassian confirms this possibility in the KB you linked. We've seen several similar cases in which Atlassian Support reactivated the account. Only Atlassian can verify and restore the account's status. Have you logged in to…

Hello @Vikrant Yadav For 40–50 JQL queries, I wouldn't rely on Rovo Agents for precise calculations. There are already reports of incorrect counts. (ROVO-396) and mathematical inaccuracies (ROVO-818). For reliable scheduled reporting, use Jira Automation or the REST API to collect and calculate the data, then publish it to…

Super

Ah, that answers it. Yesterday, Atlassian services had some problems, which are now solved. :)

Hello @Massimiliano Bini Did you have any question? Best, Arek🤠🧙‍♂️

Hi @Shehraz Khan Atlassian confirmed an Rovo MCP incident yesterday, and it has since been resolved: https://rovo.status.atlassian.com/incidents/g0cjljrm0zv1 Your screenshot also shows an identity provider error. Can you log in to Atlassian normally outside of Claude? If that works, try reconnecting the connector now that…

Hi @ehask71 Atlassian has now confirmed a Bitbucket outage on October 21, which may explain the error you encountered. The incident was resolved at 18:01 UTC. https://bitbucket.status.atlassian.com/incidents/ldlx0fdgls28 Are you still experiencing the issue? Best, Arek🤠🫂

Hi @Lucas Alponti Atlassian actually documents this exact error: https://support.atlassian.com/trello/docs/troubleshoot-trello-mcp-connection-errors/ This happens when the OAuth consent screen can’t load the required permissions. Try restarting authorization in a private window; since reconnecting already failed, don’t…

Hi @Adam One addition to Germán's answer: Atlassian fixed BCLOUD-22265 in March 2026. You can now delete repositories stuck in the CREATING state via the Bitbucket REST API: DELETE /2.0/repositories/{workspace}/{repo_slug} https://jira.atlassian.com/browse/BCLOUD-22265 This requires the appropriate permissions. Make sure…

Hi @Karl Okeson One thing worth clarifying: permissions in your company's Jira instance are managed by your company's Jira/Atlassian administrators, usually your internal IT team. Neither we as Community members nor Atlassian Support can simply grant you access or change your company's permissions. Your internal IT…

Hi @Jeff Gibson Also check that your import targets the existing Software Registry object type and not the legacy Services schema with disabled automatic object-type creation. For a single-object test, set Missing objects and Empty values to Ignore to prevent unintended changes.…

Hi @Jake Veenstra Josh covered the main points. One thing to be careful about: Atlassian supports migrating users between delegated directories, but the built-in migration tool moves all users, not individual accounts.…

Hi @wyadoole One thing to add to Christos' answer: you can submit an account-related support request through: https://www.atlassian.com/company/contact/purchasing-licensing Select My account → Update account details, then click Need more help? until the support request form appears. Ask Atlassian to check whether your…

Hi @Eric Ling One important detail to add to Christos' answer. Atlassian's 2026 cleanup also affected inactive Free Bitbucket workspaces containing Git repositories. Those remaining deactivated after May 15 were scheduled for permanent deletion. Even if Atlassian reactivates your account, repository recovery isn't…

Hello @OluwasegunOderinde I flagged this post for Atlassian Support's attention. They should respond within 2 business days. Best, Arek 🤠🧙‍♂️

yes😊 Fixed

i already flagged this post. Hope you get support.

Of course, my first team in Amsterdam. Very rewarding, a lot of networking, and lovely people.