Arkadiusz Wroblewski Community Champion

@Olha Yevdokymova_SaaSJet Ey that's for what we get payed🤣😂🤭. To maintain complex mess about which we was warning our Supervisors but they still wanna do it. So well 🤠🤭

That should not happen from a normal template link. If they get added back as members every time they open it, then the access is coming from somewhere else, usually an old invite/join link or because they are still in your Workspace. Check the exact link you are sharing and check whether those users are still listed in…

Hello @Indira_Jois There was an incident yesterday that affected Rovo. If things still are not working properly, it may not have fully recovered yet. If the issue continues even though the incident is marked as fixed, I would report it to Support. From experience, it can still take around 1–2 business days after an…

Hello @Switchlife Digital Just check the board members list and remove them there. Also check for any old invites still sitting on the board. Once they are no longer board members, they should only be able to use Create board from template, not edit your template itself.…

Hello @Mattias Kallvi The real problem here is just timing buddy. The Request created email goes out the moment the ticket is created, before any automation rule can do anything. So by the time your rule changes the reporter, that first email has already gone to UserA. Changing the reporter afterward can still affect later…

Hello @Indira_Jois Indeed there was an incident yesterday which impacted Rovo, so you should take a look today if behavior repeats.

Hello @Brent Lee The most common reason why a user does not receive emails, is because they're unsubscribed from product invitations. https://id.atlassian.com/gateway/api/marketing/email-preferences Please ask the user to navigate to their Atlassian account’s email preference center and tick the Product invitations option.

Hello @Karl Adrian Carpio It already supporting something similar. https://support.atlassian.com/rovo/docs/generate-code-from-a-work-item-in-jira/

Hello @Gabriel Matos https://support.atlassian.com/trello/docs/trello-desktop-apps/ Here you are. Behind this Link you will find shortcuts

Hello and welcome to the Community @Marsette Ylaya Apilado remove and add that user again as an approver on the release, have them sign out and back in, and test once in an incognito window or another browser. Also Close hard all His Session on all Devices from Atlassian Administration to point out a Cookies/Session…

Hello @Dennis Murphy In Grafana, Jira custom fields usually need to be passed by the field ID like customfield_12345, not by the field name. So even if Support Priority shows on the Jira create screen, Grafana still may not set it unless the correct field ID is used. If that part is already correct, then the next thing to…

Hello @조선호 _ 보안개발팀_NOL_ First try upgrade it to newest version https://developer.atlassian.com/cloud/acli/guides/update-install-guide/ Now I have feeling your ACLI may be resolving the type too broadly instead of within the project context. Feels little Buggy. 

Hello @Jane Michael @Ajay _view26_ There may be a little misunderstanding here. If you want to open a ticket, the support portal is still here: https://support.atlassian.com/ Support is still your best option for this, because this is a community forum and nobody here can look behind your specific setup. P.S: Opening…

Hello @DOng00 If you written it like that, it won't be accepted. At least 6 characters, no special characters, must be Free. There's Multiple Reasons it can give you Error. Just try another.

Hello @Yusuf Khawaldeh From what I have seen, there is no fully safe shortcut for this. The native tools help with triage, but they do not tell you for sure whether an older rule is still important. The audit history is limited, so a rule that runs rarely can still look inactive Golden Rule ? Never Delete. Always Disable.…

Hello @Ernie Villalta That is expected behavior in Assets. If both rows use the same identifier, Assets treats them as the same object. Instead of creating a second object, it updates the existing one. So it can look like Jira is ignoring duplicates, when in reality it is just matching on the import key. If you need both…

Hello @Jesús Aznar Sans Backlog ranking depends on edit/rank permissions, and your closed subtasks have the workflow property jira.permission.edit.group on the Closed status. So once a parent has one of those subtasks underneath it, Jira may block moving the whole parent block in the backlog. The first thing to test is…

Hello and welcome to the Community @William Yao Failure are pretty generic. As it says, at the moment don't worry And try again later.

Hello @Shareer The first thing that stands out is the email address you are watching. For this flow, Bitbucket is using your Atlassian account, and Atlassian’s current docs say the verification mail comes from @am.atlassian.com, not from notifications-noreply@bitbucket.org. Bitbucket’s 2-step setup also requires a…

Hello @Scott Dylan Yes, that is possible. The email change is handled through your Atlassian account, so if the verification mail does not arrive, common causes are spam filtering, a bounced message, or the address being suppressed. Check spam first, then check whether mail from @am.atlassian.com is being blocked. If…

Hello @Mike This is about Customer Service Management account handling, not a broken project setting. Because you added your company domain as an approved domain, Atlassian treats those users as Atlassian-account customers, not portal-only customers. That is why the invite/verification flow kicks in. So this is expected…

@Sarah Magier To clarify the follow-up you raised, the suggested follow-up chips that appear in the Rovo chat UI are a platform-level feature added by Rovo itself, separate from what the agent generates in its response. Because of that, agent behavior instructions control what the agent says, but they can't suppress the UI…

@Kyung Lee no‑login path: * Visit our support page: https://www.atlassian.com/company/contact * Select “Pricing, billing and licensing.” * Continue without logging in. * Enter your email. * In “How can we help you,” select “Other.” * Skip the URL fields if they don’t apply. * Describe your issue in “Your Question.” This…

Great to hear it working again.

@Aleksandra Reguła-Michalik In Atlassian Administration you should be able to see which Trial has ended. 

@Roger Wahl actually we have incident where impacted are Rovo and Automation. https://status.atlassian.com/ 

@Ram Mohan You using New and Old Outlook? Try reauthentificate in both of them. Integration are Quite Old, and from time to time have this problems myself.

Hello @Prasath Venkatappan Badri @Marc -Devoteam- Actually we have a next Incident where impacted are Automations. https://status.atlassian.com/ 

@Peter Reiser Good to hear that worked 🤠🤗

Hello @Varvara Insights → API token activity only shows tokens for managed accounts. Since your users are not managed, their personal API tokens will not appear there. It also does not cover every other token type, such as org admin API keys or service account tokens. Also, admins cannot create a personal API token for…