Arkadiusz Wroblewski Community Champion

Hello @David Quiram The only areas I would be careful with are anything outside the standard functionality, especially extended automations and any space or automation limits. Basically you must check all your Solutions - Plan

Hello @Suraj Navalagi A 401 error is strictly about authentication, so it means Jira isn't accepting your credentials at all. Since we're right in the middle of the May 2026 token expiry window, it's very likely your current API token has simply timed out. I’d start by rotating that token at id.atlassian.com and plugging…

Hello @Katherina Since you are on the Jira Free plan, that is the most likely reason for the block. On the Free tier, Atlassian locks down the ability to customize permission schemes or space roles. If your site was previously on a Standard or Premium plan and then downgraded, your old permission settings might still be…

Hello @Kristján Geir Mathiesen That’s actually a short story. I was basically forced to use it, so I decided to master it instead. Over time, I reached a point where I could handle everything in my company myself, without needing help from an Atlassian Partner even with Migrations. That was a couple of years ago. It…

@KC Wong I wouldn’t call it a problem; it is known behavior. Restrict Team-Managed custom fields name if already exists another custom field with the same name [JRACLOUD-98175] Restrict or warn against creating custom fields with duplicate names in Team-Managed Spaces - Create and track feature requests for Atlassian…

Hello @Md_ Abrarul Huda @Trudy P Claspill is definitely the right way to handle this. Looking at your screenshot, the most telling detail is that Two-step verification is listed as "Not enabled." This is exactly why you aren't seeing a "reset" option you can't reset a configuration that doesn't exist yet. It’s likely this…

Hello @pablo Thanks for sharing those screenshots. Looking at the data, this seems like a frontend initialization failure within the Jira application. While your Network tab is showing successful 200 responses, the Console is throwing errors related to NREUM and the FeatureGateClient, which suggests the application code…

Hello @Charles Herbert Matovu First, if you are not Admin, Contact him that he can check that. If you are, then @Nikola Perisic please Flag this post for Support to Check, because over a Week without access tending to Instance problem.

Hello @Kumar_ Ashish That does not look even like Error ? It is more likely a rendering or loading issue, or something on the network side blocking Atlassian IP ranges from accessing the page correctly. Btw. always this or Pure Permission Issue. Always is one of them. Since you are an Enterprise customer, please reach out…

Hello @Azhar Sheikh I’d be careful about sticking with that +alias as a permanent fix, because Bitbucket will treat it as a totally separate identity, which can lead to a real headache with permissions and SSH keys later on. Usually, when the primary email isn't getting the invite but an alias is, it's either because…

@Phoebe Black Also to add to Answer from @Jeroen Poismans , Some Enterprise customers have a dedicated Customer Manager, so I would recommend trying that channel first.

Hello @Jyoti Kumari There actually isn’t a direct Jira REST API to tweak a user’s `displayName`. For your internal, managed users, Atlassian wants you to handle that at the organization level either via the User Management API or by syncing a "Public Name" attribute through SCIM from your identity provider. If these are…

Hello @Oye Hoye Jira isn't blocking "code" so much as it's filtering "bulk" headers. Your script likely includes tags like Auto-Submitted or Precedence: bulk that your mail handler is set to ignore by default to prevent email loops. Check if the From address matches a real Jira user or if you have a Default Reporter…

Hello @Lisa Manwaring The reason you're likely seeing those errors is that you're currently mixing three different sharing models, and Public Links in particular are likely breaking your macros. Atlassian intentionally strips macros and the content tree from Public Links to keep them lightweight and secure, so any page…

Hello @Jared Nam Hyong Kim _KR_ I checked that, that seems more like Rollout Inconsistency. Did you tried ask Atlassian about that ?

@Johanna Hurtado Morales Glad it solved. That´s most important.

Hello @job breur I have a simple rule for cases like this: if it worked before, it should be reported directly to Atlassian, because that usually means it is either a regression or a bug.

Hello @Richard Roark The paid plans don't actually have tiered caps. While the Free tier is strictly limited to 25, all paid versions (Standard, and Business) share a global technical limit of 1,100 components. The price jumps are more about functionality like letting users subscribe to specific components rather than the…

Hello @Klyova Dispatch In Confluence Cloud, there isn’t a dedicated "lock after publish" button, but you can achieve the exact same result using page restrictions. Simply publishing a page doesn't make it read-only, as Confluence is built to be collaborative by default. To effectively "lock" a page once it’s ready, click…

Hello @Mads Illemann The current situation is a bit of a mess because of how Atlassian handles user data: The Revoke Endpoint: PUT /rest/servicedeskapi/customer/user/{accountId}/revoke-portal-only-access only kills their access to the portal. The account technically remains in your site's directory, which is why it doesn't…

Hello @nisha Organizations in JSM Cloud are built for grouping and sharing, not for hiding portals. If a user is in your system, they can generally see any "Open" portal on your site. To truly silo your projects, you need to go to Project settings > Access > Customer permissions and set Channel access to Restricted. This…

Hello and Welcome to the Community @Salwa Raza Probably Bug [API-774] Notification from Jira App on Slack are delayed up to 10 minutes - Create and track feature requests for Atlassian products.

Hello @KAMALAKANNAN The failure itself is quite generic. Please try again later, as there can be many reasons for it. If the problem persists, open a ticket with Atlassian.

Hello @Tobi Kolawole You’ve actually read the docs correctly Confluence Cloud still doesn't offer a supported public REST endpoint to trigger a native HTML space export. The confusion usually stems from the Long Task endpoints mentioned in the API docs, but those only let you check the status of a task someone already…

Hello @nagata shumpei Actually Excel have an Addon for Jira which can pull out issues from System. 

Hello @Varun Shetty AR is incredibly picky about the Resolution and Resolved Date fields. If a story is in a "Done" status category but the Resolution field is actually empty or if the Resolution is set but the "Resolved" timestamp is missing the plan will often hide them because it considers the data "invalid." This often…

Hello and welcome to the Community @Manoj Karuppusamy Manivel This type of failure are quite generic. I Advice give it some time, and if nothing changes report that to Atlassian Support.

Hello @Thalita Holthuizen The good news is you won’t lose your actual content when the trial ends. Trello simply downgrades you to the Free tier, which means paid-feature data is hidden, not deleted. Your 10 most active boards will stay open, while the rest are "closed" which just means they’re archived and waiting if you…

Hello and welcome to the Community @Johanna Hurtado Morales Based on your screenshot, this is a query setup issue rather than a chart bug. Since the results table already shows 2284, the KPI card is just doing its job, the data coming into it is what's actually wrong. The likely culprit is the {RELEASE_NAME} filter.…

In this case you need Atlassian. You can try to reach out to Atlassian Support with a no-login option. * If you can’t access your account to open a ticket, use this no‑login path: * Visit our support page: https://www.atlassian.com/company/contact * Select “Pricing, billing and licensing.” * Continue without logging in. *…