Arkadiusz Wroblewski Community Champion

Hello @Mattias Kallvi For JSM Server and Data Center, the Cloud "last active per product" API does not apply. While identifying who holds an agent license via application access groups is easy, tracking specific JSM utilization is difficult because Jira's native "Last Login" metric is global and cannot differentiate…

Hello @Suraj In my opinion, giving advice like that without seeing your actual automation does not really make sense. We do not know what exactly we are supposed to tweak. Please share some screenshots of your current automation (Blanking Personal data), so people can better understand the setup and help you optimize it.…

Hello @Gor Greyan Just to add one small easy check to @Artem Nek_Votazz answer.... Run the exact JQL query with your board filter included: project = REL AND Sprint = 444 AND issuetype not in subTaskIssueTypes() AND issuetype != Design ORDER BY Rank ASC Next, add Project, Sprint, and Status as columns in your search…

@Adam Brossart Atlassian Support: Pricing, Billing, & Licensing | Atlassian Understand billing administration | Atlassian Support Billing permissions by role | Atlassian Support

Hello @Allysha Humphrey , The issue likely depends on what exactly you are dragging. Dragging an email directly from a mail client often fails because browsers don't recognize the object as a standard file upload. Try saving the email to your desktop first (as a PDF or .eml) and dragging that file instead, or use the…

Hallo und Wilkommen @Adam Brossart das wird nicht in Confluence, sondern direkt in der Atlassian-Abrechnung eingestellt. In der neuen Ansicht fügt ein Billing Admin neue Personen unter https://admin.atlassian.com/billing → Billing permissions hinzu. Verwendet ihr noch die ältere Ansicht, läuft das über my.atlassian.com →…

Hello, and welcome to the Community @S M This looks for me like a Trello desktop app focus or display scaling bug tied to multi-monitor setups. First, test if the same issue happens in a web browser. If it is exclusive to the desktop app, try matching the scaling percentages across your monitors in your OS settings,…

Hello and welcome to the Community @david doyle Email changes are managed through id.atlassian.com/manage-profile/email. Try logging out completely, opening an incognito window, and signing in with your old email to resend a fresh verification link. If you already tried logging in with the new email, you likely created a…

Hello @김기범 Are you Organization Admin or Admin ? Best, Arkadiusz🤠

Hello @Marco Hurtado You should contact Atlassian Support as advised. This is a community forum, so we do not have access to your system or backend configuration. Yesterday, during the wider incident, some users also had problems creating sites, so this points quite clearly to a backend-side issue. Best, Arkadiusz🤠

Hello @RajiArumugam Yes, it is entirely normal in Jira for a single workflow to be linked to multiple workflow schemes, which simply means multiple projects or issue types share those same statuses and transitions. While you can remove a workflow from a scheme, you should only do so if you are certain it is no longer…

Hello @Pete Stephens I agree that this behavior is quite confusing. Atlassian treats Goal-to-Project and Goal-to-Jira item links as entirely separate relationships, meaning that connecting an Atlassian Project to an Epic does not automatically bubble that Epic up to the goal's "Jira" tab. To make it appear there, you must…

@Hieu Phan It's hard to bring into experience because it's still Rolling out on my site, but from concept side it should work similar to Confluence quest. At the end it's the same concept. 

Hello and welcome to the Community @Hieu Phan Did they member of your Domain or external? Because if they member yours I see here some Huge Compliance issue. Best, Arkadiusz 🤠☀️

Hello and welcome to the Community @Christian Carlevaris Podesta Space Insights are built directly into Jira Software spaces under Reports (with classic reports under "More reports"), so no app installation is needed. Please note that you must be a space admin to add or edit widgets, and Premium offers longer data history…

Hello and welcome to the Community @Weliton Luiz Pereira The community cannot modify admin rights or billing ownership. 🫂 For workspace access, Trello Support cannot manually grant admin status. If the old admin used a corporate email, ask your IT team to temporarily reactivate it for a password reset. Otherwise, your best…

Hello and welcome to the Community @sangeeth_kumar_s_g , As community members, we cannot run the garbage collection. I have requested assistance for you. An Atlassian support engineer will contact you within 2 business days. Best, Arkadiusz 🤠 ☀️ 

Hello @Pete Stephens In this view, “Jira” and “Projects” represent two different types of links to your goal. “Jira” refers to individual execution work items like epics, stories, and tasks. “Projects” does not mean Jira projects or spaces; instead, it refers to high-level Atlassian Projects used for status tracking,…

@Prafull Chaudhari I’ve requested assistance on your behalf. There is not much more we can do from the Community side, as we do not have access to Atlassian’s backend or your account details. An Atlassian Support Engineer should contact you in this topic within 2 business days. Best, Arkadiusz 🤠

Hello @Azi Taylor Manage two-step verification for your Atlassian account | Atlassian Support Here are some guides showing which 2FA authenticator apps you can use. Best, Arkadiusz 🤠😊

Hello @anshu Can you check https://id.atlassian.com/gateway/api/marketing/email-preferences an Especially "Product Invitations" Best, Arkadiusz 🤠

Hello @Eitzaz Haider Yes, “portal” refers to the Jira Service Management help center or customer portal. While you can add a Rovo agent there, it is currently restricted to users logging in with an Atlassian account. This means internal teams or customers with Atlassian accounts can use it, but anonymous or portal-only…

Super, Have a great Week. 🤠

@Tomasz Łyczko Glad you can solve it. Have a great Week ☀️😎

@Mustafa Kartal Did you was able to solve that ? Best, Arkadiusz🤠

Hello and welcome to the Community @leon_vanos There is currently an active incident affecting Jira functionality. Jira Status Best, Arkadiusz 🤠

Hello, @tmba Are you still logged in Mobile Device ? Best, Arkadiusz🤠

Hello @Brock Torresdal I’ve requested assistance for you. As community users, we can’t check the backend or the status of your account. Atlassian Support should respond within 2 business days. Best, Arkadiusz🤠☀️

@Yee I’ve flagged your post for Support. Please wait until they reach out, and avoid creating new topics about the same issue in the meantime. Best, Arkadiusz 🤠☀️

Hello @Sarah Stellar , I'm sorry to hear you're running into this. For dormant accounts, Atlassian typically sends a deletion notice after a long period of inactivity, and the account is removed if no action is taken during that window. Because the community cannot restore deleted accounts or check their backend status,…