Arkadiusz Wroblewski Community Champion

Hello @Mandar Jadhav Mostly it takes around 15-20 Min. Best, Arek🤠

It has always worked like that. You right to bouncing that back, I should have worded that more precisely. Customers can submit a request without logging in if anonymous portal access is enabled. But Jira Service Management still needs to create or use a customer identity in the background, because the request has to be…

PS: Invitation Emails are not always most Reliable way to invite users. Sometimes they behave in an unpredictable way. 😉

Hello @Stefanie Berger Yes, they can. If settings are right. Set up and manage help center access | Jira Service Management Cloud | Atlassian Support Best, Arek🤠

@stefan_sohnchen Don´t play with Links, just go proper Admin Way. Apps > Atlassian Apps > JSC > and Add them to Respective Roles. Best, Arek🤠

Hello @남태호 * Go to Atlassian Administration. * Open Billing / Subscriptions. * Check the Inactive tab. * Find the Confluence subscription for <span>fourierpapaya.atlassian.net</span>. * Select Reactivate. Steps coming from: Reactivate a subscription | Atlassian Support When that doesn´t work, contact Atlassian Support…

Hello and Welcome to Atlassian Community @kode54 Atlassian’s documented reset path for changing the authenticator app is also disable/re-enable, so that´s expected. Enable two-step verification | Bitbucket Cloud | Atlassian Support Manage two-step verification for your Atlassian account | Atlassian Support Best, Arek🤠

Hello @Kiran Acharya Are you using the native M365 connector or the Rovo MCP tool? Check if the page even shows up in global Microsoft Search outside the agent. When global search fails too, it's probably an indexing or identity mapping issue on the connector side. But if global search works and only the agent strikes out,…

Hello @Anurag Vipin Vaidya Try going directly to id.atlassian.com to trigger the reset. There's a known JAC bug where using the "Can't log in" link via product redirects actually breaks the recovery email delivery. If those don't work, you'll need/Admin to open a ticket so Support can clear the bounce list on their end,…

Hello and Welcome @ken_tanaka Adding to @Tomislav Tobijas point, that's a delivery failure from Google, not Jira. Your colleague's Gmail is trying to send an auto-reply to `notifications@atlassian.net` and timing out. Check if she has an active vacation responder or an email forwarding rule triggering on Jira alerts. Best,…

Hello @Charlie Misonne That's theoretically officially documented How to set the starting issue number for a project | Jira and Jira Service Management | Atlassian Support Just use External System Import via CSV to force Jira's key counter forward. When you seeding the project, import a single dummy issue with the key…

Okay, so that's a changing situation like 360 degrees because it's a local device problem. I will try to investigate that a little and come back to you later. 🤠☀️

@Philip Ng Not surprising. I told you in my answer that's probably a "Backend State" problem. But what belongs often to it, sometimes they are persistent or temporary, like in your case. I told you and somebody here. It's a very living and developing system. We can see development like live from month to month/day to day.…

Hello @Athena Jackson I found recent question related to that. https://community.atlassian.com/forums/Rovo-questions/Rovo-stopped-reading-images-and-returns-empty-for-upload-png/qaq-p/3247614 Actually, the capability of reading images is not consistent. If you have any concerns about an unintended change or bug, raise a…

Hello @Kiran Pampati There's no single endpoint to dump whole config. You must use a set of different endpoints. GET /rest/api/3/field and /field/{fieldId}/contexts will show you global fields and where they're mapped. The Team field is just a standard custom field (com.atlassian.teams:rm-teams-custom-field-team) that…

Hello and welcome to Atlassian Community @Kiran Pampati Probably for your use case, the best will be GET /rest/api/3/field/search?type=custom It requires Jira access and the relevant API scopes, for example read:jira-work or granular field-read scopes. Look under Section "Get Fields Paginated"…

@Fatima AALLA I'm repeating it everywhere. Answers from AI cannot be treated as deterministic. They always must be revalidated. Some custom forge-based app should be able to handle that. Output from basic Rovo prompts will respect your Admin scopes, but at the other hand, you can't rely on it to expose all endpoints…

Hello @Giulia Carnovale Based on the answer from Atlassian, fix is on the way, and they provided a workaround for that. More details here https://jira.atlassian.com/browse/CONFCLOUD-84433 Best, Arek 🤠 

Hello @Abilash "Hidden when empty" just bumps the field into the "More fields" dropdown. To get rid of it completely on the issue view, you must drag it down to the actual "Hidden fields" section in your issue layout settings. The red error are another story and it means a Form or field validation rule requires at least 3…

Hello @NC DNCR You can find official information about the refund policy in this KB article. https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/ and here https://www.atlassian.com/licensing/cloud#terms-of-service Best, Arkadiusz 🤠 

Hello @Ben Behrens Your request must be directed here. https://www.atlassian.com/company/contact/purchasing-licensing#/ @Jason Krewson User are on a free subscription, so basic support form will be Blocker here. Cheers Arek 🤠

Probably because you've fallen from a Premium subscription. Try an incognito window without logging in. Put "I'm not a customer," submit details (the form is quite straightforward), and then submit it.

@Dave LIAO Now you see why I'm so active here. Everything to the fullest 🤭😄 I'm doing regular IML marches across Europe.😄 https://imlwalking.org/ That's definitely a challenge for the body, but after party and people are something you rarely experience anywhere else and making it so great experience. 

@Dave LIAOO Commit but drink a lot of water, say sorry to your liver, and be ready that next day everything you smell in the morning will not be so entertaining 😉🤣

Hello and Welcome to Atlassian Community @Калугина Ольга You'll need to contact Atlassian Billing directly for this, as community members don't have access to accounts or invoices. Make sure the plan is really cancelled in your billing settings, then open a ticket with Atlassian Billing Support with your account details…

@Tomislav Tobijas I connect with you in Pain😂. I done This The Subcrawl | Glasgow Subway Pub Crawl with my Husband and done to 11 Station. Morning after was worse 😂

Hello @Fatima AALLA Rovo / AI output is not guaranteed to be deterministic, so results can vary between runs. Have you tried instructing Rovo to paginate the output or process the results in smaller batches? This is quite similar to a topic I answered before. Solved: ROVO provides inconsistent results Use Rovo to search…

Have you tried using different phone number formats in the card description, for example with or without the country code etc.?

@Laurent Hoffmann I flagged this post. In this case, it will probably need further investigation from Atlassian.

Hello @Laurent Hoffmann I do not think this is a bug. Can you Reproduce it with Another Browser/Incognito Window ? Best, Arkadiusz🤠