Arkadiusz Wroblewski

@Carlos Garcia Navarro I always hesitate to touch this button, but when I see something like "2 months" it strengthens my motivation. 🤣

in Site not loading for the past 2 months. Getting same error Comment by Arkadiusz Wroblewski July 4

Hello @Surbhi Gupta Maybe "Premature" but I requested assistance from Atlassian Support. This needs backend check. Best, Arek 🤠

in Site not loading for the past 2 months. Getting same error Comment by Arkadiusz Wroblewski July 4

Hello @Said Bennaceur So now for me. I applied myself, but the key to everything in life is to find your own way. When you look across forums, social media, YouTube, and LinkedIn, you notice champions contributing in very different ways. Most important is that you find what your strength is and just use it. Don't hear…

in New to the community: what's the best way to become an Atlassian Champion? Comment by Arkadiusz Wroblewski July 4

Hello @Phyllis Pan In addition to the excellent answer from @Amanda Barber , here is also a nice KB Article:https://support.atlassian.com/loom/docs/loom-customer-integration-with-atlassian-pricing-billing-and-role-changes/ About retrieving it, it should work as downloaded as MP4. Best, Arek 🤠

in What features will I expect to have after rate increase? Comment by Arkadiusz Wroblewski July 4

Hello @Jarcelyn Dorsey Filter your Google Alerts before they hit Trello by setting up a Gmail filter that forwards keyword-matching emails to your board's email-to-board address, or by adding a filter step in Pabbly Connect. Just make sure your alerts are set to deliver "as it happens" so you don't end up with an entire…

in Create a Card from Google Alerts Comment by Arkadiusz Wroblewski July 3

Hello @Mark I flagged this post for support attention. Well, that will definitely need some background information to answer. Best, Arek 🤠

in ITSM SPECIALIST kit stone pen details Comment by Arkadiusz Wroblewski July 3

@Benoit Lubek Through your admin And it makes sense. Support questions should be channeled, and not every user should be able to open tickets in the name of the company.

in How to permanently disable Rovo popups? Comment by Arkadiusz Wroblewski July 3

Hello @Benoit Lubek There is currently no supported personal setting to permanently hide only the Rovo popups / floating Rovo entry points while keeping Rovo enabled. https://jira.atlassian.com/browse/ROVO-741 Best, Arek 🤠 PS: i think sooner or later that will be addressed.

in How to permanently disable Rovo popups? Comment by Arkadiusz Wroblewski July 3

Hello and welcome to Atlassian community @Noopur Agarwal There's already open feature request related to that. Summarizing this AI Wall of text from top, nope native it's no achievable. https://jira.atlassian.com/browse/JRACLOUD-89913 Best, Arek 🤠

in how to skip a level of Hierachy as a parent - Child relationship within same project Comment by Arkadiusz Wroblewski July 3

Hello and welcome to Atlassian community @SebaRoz That's related to latest changes https://community.atlassian.com/forums/Bitbucket-articles/Deprecation-notice-Bitbucket-Cloud-app-password-brownout/ba-p/3237429 Best, Arek 🤠

in Connection issue with PHPStorm Comment by Arkadiusz Wroblewski July 3

@Krishna Modem And when you change configuration https://support.atlassian.com/rovo/docs/knowledge-sources-for-agents/ Have you tried changing the settings, for example, turning off and on the organization's knowledge, and adding your new pages as sources of knowledge? Also, did you have permission to view it?

in ROVO Agent - It always reads from an OLD confluence source. Comment by Arkadiusz Wroblewski July 3

Hello @Yii-Jen Deng Can you precise? You mean deleted Account or Site?

in Is there any way of retrieving a confluence account deleted due to inactivity? Comment by Arkadiusz Wroblewski July 3

Hello @sindu vanama This is your private Account or is managed by company ?

in Hi I am unable to login Jira though i reset my password ,It's asking two factor authentication Comment by Arkadiusz Wroblewski July 3

Hello @Piotr Kępski Contact SWPS directly through their official IT/helpdesk/account administration channel and ask them to delete or deactivate the managed Atlassian/Trello account connected with your SWPS email address.

in contacting the admininistartor of the account managed by SWPS University Comment by Arkadiusz Wroblewski July 3

Thats also an option

in Is it possible to force a user to update a remaining time estimate in a workflow transition? Comment by Arkadiusz Wroblewski July 3

Hello @Krishna Modem Did you just Deleted Page or also Purged it from trash to delete Completely ? If you sended it only to trash it can theoritically contextual stay avaiable for Rovo use. Use Debug Response Debug responses from Rovo agents | Rovo | Atlassian Support It should give you some answers

in ROVO Agent - It always reads from an OLD confluence source. Comment by Arkadiusz Wroblewski July 3

@Jukka_latvala So first, maybe figure that and go from there :)

in Atlassin guard is deativating Comment by Arkadiusz Wroblewski July 3

@Said Bennaceur Great Question! Exceptional support is always a balance between human empathy and a structured process. JSM helps you stay organized, but it should not replace the service mindset behind it. Keep the technical troubleshooting mostly internal and focus the customer communication on what the customer actually…

in How should support and customer treatment really work? Advice from experienced members and customer Comment by Arkadiusz Wroblewski July 3

Hello @Morgan Wilson I think that was answered here Solved: Issue Tracker Option Not Visible in Free Bitbucket... Best, Arek🤠

in Unable to See the Issue Tracker for My Repository Comment by Arkadiusz Wroblewski July 3

@Jukka_latvala Also, if you have any Problems, in addition to what mentioned @Nikola Perisic you can always reach out to Atlassian Support: Pricing, Billing, & Licensing | Atlassian Best, Arek🤠

in Atlassin guard is deativating Comment by Arkadiusz Wroblewski July 3

Hello @Özlem ÇELMEN I flagged this post for Support. That doesn't look Normal. Best, Arek🤠

in Site Maintenance Comment by Arkadiusz Wroblewski July 3

Hello @Rob Peters First clarify whether these are: normal Atlassian Cloud sites/apps that belong to your organization, or “discovered” / shadow IT sites created by users from your managed domain. Your problem is Described here: [AX-416] Prevent non-administrators from creating new Atlassian Cloud Organizations - Create and…

in Remove Jira Sites Comment by Arkadiusz Wroblewski July 3

Hello @Sebastian Somi You making Statements. Whats exactly Question ? Also, Portal-created requests absolutely accept email comments when sent to the project’s JSM email channel with the issue key in the subject. The main blocker is sender access; the emailer must be authorized on the ticket (like the reporter or a…

in Adding email conversation to a ticket opened via portal Comment by Arkadiusz Wroblewski July 3

@Rebekka Heilmann _viadee_ Agree.

in Block Rovo access on a per-user basis? Comment by Arkadiusz Wroblewski July 3

Hi @Neil manoj I wouldn't rely on app passwords continuing to work. We are already in the brownout phase, meaning they will actively fail with HTTP 401 (for APIs) or HTTP 410 (for Git-over-HTTPS) during Atlassian's scheduled testing windows. With the final removal date locked in for July 28, 2026, we have less than four…

in App passwords are deprecated and must be replaced with API tokens Comment by Arkadiusz Wroblewski July 3

Have great time Folks 🤠😊

in Throwback Thursday: Happy July 1st & 4th of July! #TBT Comment by Arkadiusz Wroblewski July 3

Hello @Dov Barkay There is already a feature request for the examples you provided. Those requests are still unresolved. Please also note that this is a community forum. Atlassian employees may read and track discussions here, but feature requests themselves are handled through the official support and feature request…

in I am missing the use of the application for right-aligned users Comment by Arkadiusz Wroblewski July 3

Hello @Vanessa Tan If you have any performance concerns, please ask your admin to raise a ticket with Atlassian Support. Performance can also depend on your own setup, configuration, apps, browser, network, or instance size, so it is something Support needs to investigate properly. You are currently posting in the…

in How to reduce the time to input the word when create a JIRA ticket? Comment by Arkadiusz Wroblewski July 3

Hello @Gino Lopez For questions relating to Accounting and Billing, contact with support directly here. Atlassian Support: Pricing, Billing, & Licensing | Atlassian We are mainly Community Members so Billing support will be best place to get your answer, Best, Arek🤠

in Which is the TAX ID NUM (TIN) of Atlassian in the Philippines? Comment by Arkadiusz Wroblewski July 3

Hello @Priyadarshini R For this use case you have some official KB Article: Bulk Disable or Remove Inactive Users in Jira Cloud | Jira and Jira Service Management | Atlassian Support Best, Arek🤠

in How to automate revoke users in jira instance sandbox Comment by Arkadiusz Wroblewski July 3

Arkadiusz Wroblewski Community Champion

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