Arkadiusz Wroblewski

Hello @YaWen Official flow for feature requests is to open a ticket at Atlassian Support and then they raise it in your name. Community threads are great for discovering workarounds and seeing if others share the same limitation, but they don't replace an official feature request. Best, Arek🤠

in Allow users to configure completed issue retention period in new Jira Plans (native Plans) Comment by Arkadiusz Wroblewski July 9

Hello @Lisa Ossmark I see a few related posts, so this may be a temporary problem. Please have a little patience while it is being checked or until the situation becomes clearer. Best, Arek 🤠

in Error message Comment by Arkadiusz Wroblewski July 9

Hello and welcome to the Community, @pradeep I see a few related posts, so this may be a temporary problem. Please have a little patience while it is being checked or until the situation becomes clearer. Best, Arek 🤠

in getting the issue in my page. Comment by Arkadiusz Wroblewski July 9

Hello and welcome to the Community, @Daniel Torres I see a few related posts, so this may be a temporary problem. Please have a little patience while it is being checked or until the situation becomes clearer. Best, Arek 🤠

in Error in Jira Service Management (Free Plan) - Hash: 8ZB3H2 Comment by Arkadiusz Wroblewski July 9

Hello @Akshata Mali Only Partly, theres Feature Request adressing exactly your problem. [JRACLOUD-82196] Make comment field mandatory when changing assignee - Create and track feature requests for Atlassian products. How to set up the "Comments" field as mandatory when changing fields such as Priority | Jira and Jira…

in Is there any way make comment field mandatory after changing assignee Comment by Arkadiusz Wroblewski July 9

Bucharest still on my list, i missed lots of possibilities to go there :( @Dave LIAO

in Travel Tuesday - Sarajevo 🤠✈️ Comment by Arkadiusz Wroblewski July 9

Hello @Fraser Beck Please send your request here Atlassian Support: Pricing, Billing, & Licensing | Atlassian Best, Arek🤠

in There is nowhere to click and submit a refund application on the page where we send a message to sup Comment by Arkadiusz Wroblewski July 9

I still haven´t won anything, but hoping to be a millionaire someday 🤠😂

in Welcome Wednesday: What’s the best deal you’ve ever scored?! Comment by Arkadiusz Wroblewski July 9

Hello @John Doe You must follow steps from here https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ Best, Arek 🤠

in How do I downgrade to the free plan (downgrade premium plan)? Comment by Arkadiusz Wroblewski July 8

Hello @Ersin İnce Data Center ? Cloud ? That has never worked reliably, and honestly, I do not think it ever will. When you copy everything in bulk, you also copy hidden formatting in the background, and that is usually what causes the problems. Also Community Forum are not place for Feature Request. Best, Arek🤠

in Confluence - copy image problems Comment by Arkadiusz Wroblewski July 8

Hello @Serigne Like @Marc -Devoteam- I’m not sure this approach makes sense from a process perspective. You are basically turning the system into an information storage tool instead of using it as an actual ticketing system. That looks like overcomplicating a simple Process. Best, Arek🤠

in Adding an agent's Outlook reply to a JSM ticket without manually CC'ing the collection address ? Comment by Arkadiusz Wroblewski July 8

Try here Atlassian Support: Pricing, Billing, & Licensing | Atlassian

in Unable to create Jira Cloud site Comment by Arkadiusz Wroblewski July 8

Hallo @Sefidini Dann wenden Sie sich bitte an Ihren Administrator. Ich bin mir nicht sicher, ob Ihnen bewusst ist, dass Sie sich hier im öffentlichen Atlassian Community Forum befinden. Wir haben keinen Zugriff auf Ihre Confluence-Instanz und können daher nicht direkt prüfen oder ändern, was bei Ihnen intern konfiguriert…

in Pflegedoku Comment by Arkadiusz Wroblewski July 8

Hello @SOMASUNDARA BHARATHI I would recommend using the field IDs instead of field names if the rule still does not update. Field names with spaces or duplicate custom field names can be unreliable in automation. Second, if you need help investigating what is not working, please paste screenshots of the automation here.…

in Why IF Else Block Condition is not Allowed inside the Branch Comment by Arkadiusz Wroblewski July 8

Hello @Calvin There's really no official solution for that. Your Admin should Start by checking the raw headers of an incoming OOO email in your JSM mailbox to see what's actually reaching Jira, then address it at the Exchange layer. Thats related to this both [JSDCLOUD-17846] Allow JSM Mail Handler to process header…

in Receiving "on leave" responses in JSM how are people managing these? Comment by Arkadiusz Wroblewski July 8

@Melisa Adaklı I always recommend testing this first in an incognito/private browser window. It is a simple check, but it rules out a lot of possible causes at once, such as cache, cookies, extensions, or session-related issues. Best, Arek🤠

in "Create new automation rule" linki tıklanınca erişilemiyor / doğru sayfayı açmıyor Comment by Arkadiusz Wroblewski July 8

Hello @Jiabao Zeng Sometimes the browser’s own CSP settings can block this. You can try using a VPN, or alternatively reach out to Atlassian Support so they can check it from their side. Best, Arek🤠

in Unable to create Jira Cloud site Comment by Arkadiusz Wroblewski July 8

Hello @박태민 _Taemin Park_ That probably needs a backend investigation Pipeline System Error: Runner currently has no pip... It will be best when you open a ticket at support.atlassian.com Best, Arek🤠

in ISSUE : com.atlassian.pipelines.stargate.client.core.exceptions.StargateForbiddenException Comment by Arkadiusz Wroblewski July 8

@Nipin Mishra Your admin is right this isn't a standard Jira project permission. The Rovo MCP search tool relies on a dedicated permission model managed in Atlassian Administration (under Atlassian Rovo MCP server > Permissions > Search), which first requires Rovo to be provisioned for your site (Rovo > Rovo access).

in Rovo MCP server "search" tool returns 403 "The app is not installed on this instance" Comment by Arkadiusz Wroblewski July 8

@zoltanersek _outpostlabs_dev_ Hmm, I have to say, I can compare Paris in 2005 with Paris in 2026, and in my opinion, it has changed for the worse.

in Travel Tuesday - Sarajevo 🤠✈️ Comment by Arkadiusz Wroblewski July 8

@James O_Connor Santorini is still on my list to do. Actually, Greece in December is beautiful and quite warm.

in Travel Tuesday - Sarajevo 🤠✈️ Comment by Arkadiusz Wroblewski July 8

@Daria Kulikova_GitProtect_io Haha actually Florence are not my most favorite 🫣

in Travel Tuesday - Sarajevo 🤠✈️ Comment by Arkadiusz Wroblewski July 8

Hello @Rickard Fredman Like @Martin Runge already mentioned, the endpoints you are using were heavily impacted by today’s incident.Especially Assignee and overall user access. Best, Arek🤠

in acli jira workitem assign fails with "unexpected error" for a specific user, while REST API work Comment by Arkadiusz Wroblewski July 6

Hello @Chris F Not Really throttle. I would definitely link this to today's incident. The 3,600-second perfectly matches Jira’s standard 60-minute processing limit per 12 hours, meaning your global rules likely hit this cap due to backlog follow-up following the automation outage between 06:51 and 09:39 UTC. Best, Arek🤠

in Global automation rules now throttled Comment by Arkadiusz Wroblewski July 6

Hello and Welcome to Atlassian Community @Meera Subramanian We are talking here about 2 separate features The confusion here is the difference between "Development" and "Releases." The Development (or Code) feature is strictly for repository integrations like Bitbucket, while version tracking is handled entirely by the…

in In my JIRA Team-managed Software project I'm unable to see Development in Project Settings->Feature Comment by Arkadiusz Wroblewski July 6

Hello @Jean Duporté The names you see under “En savoir plus sur” are actually KB categories, which you can edit directly under Project settings > Knowledge base > Categories. Simply linking a Confluence space doesn't automatically make every page a browsable article in the portal. Here are some official resources: How to…

in How to set the portal from a space? Comment by Arkadiusz Wroblewski July 6

Jeez i waited on it so long time. Thank you. Testing in Production System ? Bad idea :D Test and Deploy from Sandox? YES!!!

in Deploy configuration changes from Sandbox - now in Open Beta! Comment by Arkadiusz Wroblewski July 6

Hello @serhii_pylypenko It seems it was adressed and recovering. Best, Arek🤠

in field Assignee does not show any team member Comment by Arkadiusz Wroblewski July 6

Hello @Cristian Stamate Incident are currently under investigation https://status.atlassian.com/ Best, Arek🤠

in We can't assign users in every project Comment by Arkadiusz Wroblewski July 6

@Support Indeed thats System Incident https://status.atlassian.com/

in Why am I unable to assign a ticket to an assignee? Comment by Arkadiusz Wroblewski July 6

Arkadiusz Wroblewski Community Champion

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