Arkadiusz Wroblewski

Hi @Maksym Vershyhora Atlassian accounts with different email addresses cannot be merged. Try sending a test email to your address, if it doesn’t arrive, check if your email provider supports plus-addressing. When regular emails arrive but Atlassian verification codes don't, ask your mail administrator to check delivery…

in Cannot login to the account admin created with email with + suffix (e.g.: name.surn+jira@examp.com) Comment by Arkadiusz Wroblewski October 15

Hi @Michal Koziel Interestingly, Atlassian has been tracking the ability to rename system fields under JRACLOUD-21293 (Gathering Interest). There's also a long-standing Community discussion about this exact terminology. Personally, I will vote for letting teams choose their terminology :) Best, Arek🤠🧙‍♂️

in Should "fix version" be renamed to "release"? Comment by Arkadiusz Wroblewski October 15

Hi Skullhanbons11 Building on Tobi's answer, it may be SourceTree may be using a different SSH client than your Windows SSH agent. Which SourceTree version are you running? And does the exact git ls-remote command from your error work in PowerShell? Atlassian fixed a related issue in SourceTree 3.4.32: SRCTREEWIN-14703.…

in Problem cloning a Gitlab when ssh destination is modified on Windows Comment by Arkadiusz Wroblewski October 15

Nothing to thanks. We are here to help.

in Trello search feature doesn't work properly or always? Comment by Arkadiusz Wroblewski October 15

Hi @Andrius Liugas This is a known JSM reporting behavior. Previously breached SLAs with ongoing cycles can be counted against the current day, explaining the spike. Atlassian documented this in JSDCLOUD-13459 (Closed Not a bug). There's also a newer feature request, JSDCLOUD-18901 (Gathering Interest), to report breaches…

in Reports showing high number of breached SLA's Comment by Arkadiusz Wroblewski October 15

Hi @Venkat Jira Admin You're correct! Atlassian explicitly confirms that workflow transition screens don't display in the JSM customer portal, even on Premium. This is tracked under JSDCLOUD-6677 (Gathering Interest). A native workaround would be to attach an external JSM Form to the request, link its fields to Jira custom…

in JSM Cloud Premium – Display a Popup with Custom Fields When a Customer Changes Request Status on the Comment by Arkadiusz Wroblewski October 15

Yep. Threaded answers are great but only if they are Intuitive implemented

in Bring back threaded replies to individual answers/comments Comment by Arkadiusz Wroblewski October 15

Hi @Natasja Eloff Are these sites appearing in admin.atlassian.com or the app switcher? Even on Free plans, you can contact Atlassian Billing Support. When the sites also appear in an incognito window, it's unlikely to be just a browser cache issue. In case each site belongs to a separate, otherwise empty organization,…

in Getting rid of deactivated sites Comment by Arkadiusz Wroblewski October 15

Hi @Shyuan Interestingly, Atlassian's official documentation explicitly states that the Week starts on setting is automatically saved: https://support.atlassian.com/jira-software-cloud/docs/configure-your-calendar/ So this looks like either a bug or outdated documentation. Could you test whether the settings also reset in…

in Board Calendar View Settings Not Saved Comment by Arkadiusz Wroblewski October 15

Hi @Andrew Rusling Atlassian documents this exact invitation error: https://support.atlassian.com/atlassian-cloud/kb/cannot-invite-to-atlassian-cloud-site-user-is-deactivated-or-disabled/ Removing someone from your directory doesn't necessarily deactivate their Atlassian account. Check admin.atlassian.com → Directory →…

in How can I provide access to a user after accidentally Denying them access previously? Comment by Arkadiusz Wroblewski October 15

Yay :)

in 📦 Introducing Artifacts: A new app to host your AI-generated files, now in open beta Comment by Arkadiusz Wroblewski October 15

Hi @Kyle Killion Building on Isabelle's answer, the thread you linked is particularly relevant. A Trello team member confirmed that a previous email bounce had triggered an Atlassian-side block. After removing it, password recovery worked again. Ask Atlassian Support to check your account's email suppression status and…

in Recovery Link Email Blocked by Atlassian Comment by Arkadiusz Wroblewski October 15

Hi @ Atlassian documents this exact permission error: https://support.atlassian.com/trello/docs/troubleshoot-trello-mcp-connection-errors/ Check whether they're configured for the correct Atlassian organization and Trello account. also test with ChatGPT or Claude to rule out an OpenClaw-specific issue. If both fail,…

in Trello MCP bloqueado mesmo com permissões liberadas Comment by Arkadiusz Wroblewski October 15

Nothing to thanks. We are here to help each other :)

in Urgent: Can Atlassian help recover data from my deactivated Confluence site? Comment by Arkadiusz Wroblewski October 15

Hi @Karel van Leeuwe Your software board is already close to what you need. Try keeping Group by Subtask and filtering Work type Model Building. This should narrow the cards to that subtask type, although the parent swimlane headers will remain. Unfortunately, business boards don't support independent subtask cards.…

in Creating a board with only subtasks Comment by Arkadiusz Wroblewski October 15

Hi @Abhinav Verma I'm sorry to hear about your lost data. Unfortunately, Free Confluence sites deactivated due to inactivity generally have only around 14 days for recovery. If your site was deactivated on August 1, that window has likely passed. Our fellow Champion @Trudy P Claspill tested and documented the entire…

in Urgent: Can Atlassian help recover data from my deactivated Confluence site? Comment by Arkadiusz Wroblewski October 15

Hello @Vincent Chew This looks like someone abusing Trello's legitimate invitation system to impersonate your former employee. We're fellow Community members, so we can't investigate this directly. I recommend reporting it to abuse@atlassian.com with the screenshots and invitation details.…

in Phishing invitation to join the Trello Board Comment by Arkadiusz Wroblewski October 15

Nothing to thanks. We are here to help

in How to disable the share popup window after page creation? Comment by Arkadiusz Wroblewski October 15

"Rejecting answers" is a misguided idea. You can harm someone's help by just rejecting an answer. This makes gamification and increasing accepted answers much harder. I’ve noticed this happening often.

in 🐞 Found a Forums bug? Let us know! Comment by Arkadiusz Wroblewski October 15

@Sean P Collins Thanks for the screenshots! Your personal Jira is Cloud, while your school's Jira Server/Data Center. Unfortunately, preserving Zephyr test cases and execution history requires more than a regular issue export. Atlassian confirms Zephyr Squad migration support via the Jira Cloud Migration Assistant: MIG-533…

in Is there a way to copy a user story with Zephyr to another instance of Jira Comment by Arkadiusz Wroblewski October 15

Then Rovo hallucinating because im not sure if <integer between 1 and 10> is valid JSON

in How to get rovo to respond with JSON consistently? Comment by Arkadiusz Wroblewski October 15

I flagged this post to attention Support. It looks like search defect.

in Trello search feature doesn't work properly or always? Comment by Arkadiusz Wroblewski October 15

nothing to thanks. We are here to help 🤠

in User that cannot reset password or receive invite Comment by Arkadiusz Wroblewski October 14

Nothing to thanks. We are here to help :)

in Jira Automation Steps Usage Count Comment by Arkadiusz Wroblewski October 14

Hi @Paul Marachlian /rest/api/3/field only returns custom fields associated with projects the account can browse. You can verify the service account's permissions using: GET /rest/api/3/mypermissions?projectKey=ABC&permissions=BROWSE_PROJECTS Also check that the account has Jira app access, not just Space Administrator…

in Jira Service Account - accessing Custom Fields - /rest/api/3/field Comment by Arkadiusz Wroblewski October 14

Hi @Priyanka Agrawal Multiple conditions within the same trigger count as one trigger step, while separate condition components are counted individually when executed. For more details, see Atlassian's explanation of the counting mechanism. https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/…

in Jira Automation Steps Usage Count Comment by Arkadiusz Wroblewski October 14

Hi @dextechgitflow I flagged this post to attention Atlassian Support. Best, Arek🤠🧙‍♂️

in Please run a manual "Garbage Collection" (GC) Comment by Arkadiusz Wroblewski October 14

Hi @Daniel Razavi I believe the issue is with the Trello connector or its service, not your request volume. Trello's API limits are applied per token and key, so a shared limit could be the cause. https://developer.atlassian.com/cloud/trello/guides/rest-api/rate-limits/ Please try creating the card directly in Trello. If…

in [Resolved] ChatGPT Trello Integration Returning 429 (Too Many Requests) Despite Minimal Usage Comment by Arkadiusz Wroblewski October 14

Hello @Ben Johnson Could you check whether the same email displays correctly in Gmail's mobile browser or another email client? That would help isolate a Gmail Android rendering issue. If it's reproducible, I recommend reporting it to Atlassian Support with screenshots and your Android/Gmail versions. Atlassian Support can…

in Overlapping Text In Comment Emails for Confluence Comment by Arkadiusz Wroblewski October 14

And thats all. So far i see you opened succesfully request so i recommend just wait for answer and clarificate that further with support

in There is no send request button on the topic request a refund Comment by Arkadiusz Wroblewski October 14

Arkadiusz Wroblewski Community Champion

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