Arkadiusz Wroblewski Community Champion

Hello @Viktoriya Kurbeko Please look into this Topic: Solved: How to get rig of the error "We couldn't save your...

@Mari Pervushina If this must run periodically, then re-index/restart indeed isn’t an operational solution. There is also no supported “security scheme refresh event” you can trigger via Automation/REST to make Jira immediately re-evaluate visibility after a group membership change. What you’re seeing is caching behavior:…

Hello and Welcome @Fabian Sharifi What you describe is a real Forge gap, not a bug in your app. :( In Connect, staticContentMacro returns storage-format that Confluence renders natively (not in an iframe), so you inherit Confluence CSS/JS and get “real” page rendering…

@Mari Pervushina the detail “user can open the issue via direct link, but can’t see it in Boards / Issue Navigator / Project → Issues” is the key clue. That usually means permissions are already OK, but search/board results are stale. Direct issue view can be loaded directly, while Boards + Issue Navigator depend on the…

Hello @Anna Kostenko this message is usually not lying, even if your visible text looks short. Why it happens: In Jira Cloud the comment field has a hard size limit (~32,767 characters) and Jira counts everything, including hidden formatting / editor markup (ADF), pasted tables, inline images/GIF embeds, etc. So a “short”…

Hello @Catherine Jarosz I looked this up, and your conclusion is basically right: Can you remove the comment body from Jira Software Cloud’s built-in “issue commented” emails? No. In Jira Cloud (company-managed) you can configure who gets notified (Notification Scheme), but Atlassian explicitly states Jira Cloud does not…

Hello @Mari Pervushina you’re basically right: this smells like cache / directory refresh. Your REST call does add the user to the group (you can see it in User Management), but Jira doesn’t immediately re-evaluate permissions because group membership is still cached (and on Data Center it can be cached per node). That’s…

Hello @JK that message is usually correct: Atlassian only lets you delete an Organization when everything attached to it is fully removed (products, trials, subscriptions, apps). Even if you “removed” things, they can still show as pending / inactive / cancellation in progress and the delete check will fail. In your case,…

Hello and Welcome @Oliswa Accom JSM Cloud doesn’t normally “delete tickets by itself”. If something looks missing, it’s usually one of these and specific Trigger for it: Most common reasons tickets “disappear”: Queue/filter: you’re looking at a queue that only shows Open / specific request types / specific assignees.…

Hello @Dieter Guthmann “Double Grid” concept does exist in Structure Cloud, it’s just not called “Double Grid” anymore. In Structure by Tempo (Cloud) it’s called Split mode (two structures side by side in one tab). Here look on Documentation. Split Mode - Help Center - Structure (Cloud) - Tempo Confluence

Hello @Lana S you’re not missing anything, Confluence Cloud has no “delete/purge label” function, and the label picker is not a strict live list of labels currently used on pages. It can keep suggesting “ghost” labels from historical/index data, even when advanced search finds nothing and the trash is empty. What To Do:…

Hello @JungHyuk Kwon from a compatibility perspective your target stack looks fine (Jira DC 10.3.x + JDK 17 + ScriptRunner 9.31.x is a common combination). The risk is less “9.31.0 itself” and more the jump to Jira 10 plus any ScriptRunner breaking changes that hit your specific usage. Things that typically cause trouble:…

H&M and Media Markt 

@Eric Guesdon Here I don't completely agree And not disagree, but view that in other sense. Atlassian expanding globally but many basic functions are forgotten which must be filled with external apps. Problem lay too, some things lay deeper in code and are not Always so easy to implement as many thinks @Marc -Devoteam- can…

@Eric Guesdon Yep i mentioned that, so you need either export parents and subtask and combine them or try look on https://marketplace.atlassian.com/search?query=jql&hosting=cloud to find solution from third party App.

Hello @Harald Heinz short answer: not as “give me the last line from the History tab”. That History view is a mixed timeline (field changes, automation edits, workflow actions, etc.). Jira Automation doesn’t expose it as one clean “latest history entry” value you can drop into an email. What does work in Cloud: Show the…

Hello @d852673 I will make that easier and Copy my Answer to somebody else. Jira Cloud, a truly deleted issue/work item can’t be restored from a native “trash” the way projects can. Once an issue is deleted, it’s generally gone, unless you have a backup-based recovery path. What you can do: 1) Make sure it was really…

@nam0107 Maybe Somebody who have Connection to Support here will be able to help you. If this is really a “personal” Bitbucket account (no company site) Don’t use a site URL. The moment you enter a site like …atlassian.net, the portal treats it as org-managed support and checks permissions. That´s what confusing me. It´s…

Hello @Sidra Shakoor Jira Cloud, a truly deleted issue/work item can’t be restored from a native “trash” the way projects can. Once an issue is deleted, it’s generally gone, unless you have a backup-based recovery path. What you can do: 1) Make sure it was really deleted Sometimes people “remove from board/backlog” or…

@nilufar seyidova if the mailbox is reactivated but the reset email still doesn’t arrive, don’t keep clicking “forgot password” over and over. In 99% of cases it’s one of these: Why the recovery email is not arriving: Mail security / quarantine Your gateway (M365 / Google / Proofpoint, etc.) may quarantine or block…

@nam0107 Go to Atlassian Login (the normal sign-in page). Enter your email and click Continue. On the password screen, choose Can’t log in? / Forgot password (wording varies). Follow the steps. If your account is deactivated/blocked, you’ll usually be shown a message or a path to contact support / recover access. Option 2…

yep, @Thao NGUYEN THI THU , @Marc -Devoteam- have Right. If you have any doubts, Contact with Support. Current server version: Elements Connect 7.3.6 “Server version with migration path”: Elements Connect 7.4.0 And it’s warning that without that “migration path” version, the app won’t be considered eligible for automated…

Hello @nam0107 in Bitbucket Cloud this message usually means the Atlassian account behind your Bitbucket login was disabled/deactivated. Bitbucket uses that same Atlassian account, so if it’s not active you won’t be able to sign in. Common reasons I’ve seen: Your account is managed by an Organization (even if you consider…

Hello @nilufar seyidova don’t try to “break into” his account. If the mailbox is deactivated, password reset will never work, and it’s the wrong direction anyway. What you can do: Check if you already have another Org Admin Go to admin.atlassian.com and see if anyone else is listed as Organization admin. If yes, that admin…

Sad to hear that :(

Hello @Shreya Gupta “config error” with Application Tunnels (Jira Cloud ↔ Bitbucket DC) is almost always one of a few repeatable misses. In EKS it’s even easier to hit them. What I’d double-check (in this order), based on Atlassian’s tunnel troubleshooting notes: Upstream port / connector is not configured correctly The…

Hello @Stephanie McHugh you’re not doing anything wrong. You’re just editing in the wrong place 🙂 When you drag a dropdown into the form, the form editor only lets you place the field (move it around). The dropdown options live in the custom field configuration, not inside the form builder. So the fix is: edit the custom…

Hello @sonia handa this usually isn’t a board problem, it’s a workflow problem 🙂 A column on a Kanban board is just a visual container. You can only add statuses that already exist in the workflow. If you can’t add one, it’s almost always because that status doesn’t exist (or you can’t edit the workflow). So first…

Hello @joanna_natial yes, this is absolutely possible, and Christopher is pointing you in the right direction 👍 In Jira Service Management Cloud, you don’t add a “Reject screen” to the approval itself. You attach a screen to the Decline transition in the workflow. What you need to do: Open Project settings → Workflows Edit…

@Chaouky.ElKantaoui.ext @Marc -Devoteam- Indeed world is small, in difference to Atlassian community which feels always huge 😅🤠