Arkadiusz Wroblewski Community Champion

Hello @J B as far as I know, there is no native setting in Jira Cloud to fully control that timestamp display in history/comments the way you describe. For recent entries, Jira shows those timestamps in relative form first, and Atlassian’s current behavior is that you can click the timestamp to switch between relative and…

Hello @May Reuven I would start with the issue History tab and check who the actor is when the status goes back to Done. If it says Automation for Jira, then check the automation audit log for that same timestamp. If it shows an app or service user instead, then I would look at integrations or workflow customizations. In…

Hello and Welcome @Kenny Peere The approval action does not behave like a normal manual workflow transition. So out of the box, the answer is basically no. Your practical options are then more workaround-based either make it a process rule and ask approvers to comment first, or redesign it so they use a normal transition…

Hello@J B It must be Strongly Related to Incident Yesterday

Hello @Madhav sharma If the token needs to be replaced, the normal approach is simply to create a new API token and update your integration with that new value. If needed, revoke the old one afterwards.

Hello @Ömer Gündüz if there is no audit log entry at all, then I would look first at the trigger side, not at the conditions. In Automation for Jira DC, no audit entry usually means the rule never picked up the event in the first place. So I would first verify that the rule is enabled and then check whether the Jira event…

I would like to, but i still haven´t possibility to attend :(

Hello @Ian Dobson Yes, but only if the Atlassian account is unmanaged. If the passkey is stored on the phone, then the user can usually still use it while logging in on another device, as long as the browser/device supports the normal cross-device passkey flow. If the account is managed by an organization, then passkeys…

What you can do is use an announcement banner, but I’d say that would be like shooting a bird with a tank. Alternatively, I’d suggest what we call in German “Erziehungsmaßnahmen” and in Polish “wychowywać” — basically, just try to teach them that 😄

Hello @Carsten Johannesen I would try the AQL with the boolean value as true or false, not yes / no. So in your case, something like this should be the right direction: objectSchema = AID AND Name STARTSWITH "C" AND "Udgået" = false If Udgået is a Boolean attribute, Assets expects Boolean values in that form. Also, because…

Hello @Gabriel Baldwin In Jira Cloud I would split this into a few different paths. If your requirement is still within normal Jira logic, native Automation is usually the first place to start. For many cases that is already enough. If you need more advanced custom logic, then for Cloud I would look more at Forge or an…

Hello @Dalvi,Amit Space Name and Space Key are not normal Jira fields that you would map like Summary or Description. They are special CSV import columns for telling Jira which space the work item should go to. So I would keep those column names exactly as Atlassian expects them and not try to remap them to something else.…

Hello @sathish moorthy For me, the biggest frustration is that Jira often has the hierarchy, but does not always show it in a way that feels simple and complete. You can usually see parts of it, but not always in one clean view that makes the relationship between all levels obvious straight away. So people end up jumping…

Hello @jatin Premium will only allow you to have 1 Sandbox. Check that: 

@Trudy P Claspill Mentioning something is one thing, but actually having it and using it is another. :) I always prefer to look at native Jira solutions first, and only then consider apps. Why pay for something if Jira can handle it natively? If we know he can Code, that will be much easier :) .

Hello @Satyan Kumar If commenting on existing issues works, then the incoming mail setup is basically alive. For new issue creation, I would first check whether the sender is a known Jira user or whether a valid Default Reporter is configured. If not, Jira can reject the creation even though the same mailbox works for…

@Vikrant Yadav If you said before that you have ScriptRunner, then I would advice you that solution much sooner 😅

Hello @Steve Ashton Unfortunately no. You can customize the Help Center and portal branding/layout to a certain extent, but not freely control the tile dimensions themselves. There's couple Apps like Refined which can help you with customizing.

@Douglas Aparecido de Almeida So it stays there only last resort - Atlassian Support. I don't see other way.

Hello @Pavankumar Machireddy From what you described, your understanding is basically correct. The Email channel allowlist is not the setting that decides who is allowed to raise requests in general. Its purpose is to make sure emails from trusted domains are never filtered out by the email channel. The opposite control…

@Douglas Aparecido de Almeida For unmanaged, only valid Path will be Atlassian Support. If the authenticator code is rejected, first check that the user is using the correct authenticator entry and that the phone time is synchronized correctly. If that still fails, they should use Can’t use your phone? and log in with the…

Hello @chris sieverts No, not necessarily. Those logs are mainly there to show actions and changes within your environment that Atlassian makes available for auditing. If the failure is purely on Atlassian’s side, you may see the effect of it, but not always a direct audit log entry that says “Atlassian had an internal…

@Jeremias Renner Have you Consider using Assets and Assets Custom Fields as CRM ? In my case i using Assets for CRM use case.

Hello @Douglas Aparecido de Almeida If the user account is unmanaged, the user must recover access through the Atlassian account login flow using the recovery key or the recovery option on the 2-step screen. If the account is managed, check your org’s authentication policy first. If 2-step verification is being enforced…

@Ashish Gururani I can understand the frustration, especially with the subscription expiring today. Community members here cannot see what is happening in Atlassian’s internal sales queue, so nobody here can really confirm that. Hope somebody can Flag your Post that Support can reach out to you.

YES !!!!!!!!!!

Hello @Udo Marx Did you allow anonymous access? To be honest, that’s the only thing I can think of that would explain the confusion. These days, you have to log in pretty much everywhere.

Hello @Jeremias Renner I do not think you will find a clearly documented hard limit for customers or organizations that would really answer your use case. But honestly, with numbers like 500k, I would be very careful. Even if there is no official hard stop, that does not automatically mean it is a good idea from a…

Hello @Danyil Chuhuievskyi There´s actually Incident atm. so please wait for Solution.