Arkadiusz Wroblewski Community Champion

Hello @Harshveer Kaur You can´t in Advance. You must first raise Request, and then make Appointment.

Hi @InfiLaw , welcome to the community! From your screenshot, this is a server-side error on Atlassian's end rather than anything you're doing wrong. You have a Trace ID (26dd35990200435b92f7be241f0b747f) which is exactly what Atlassian Support will need to investigate. A couple of quick things to try first: - Try a…

Hello @stephina mia Welcome to the community! Since you can drag but not drop, this sounds like it could be a touch event compatibility issue between Trello and your device. ZTE phones aren't among the most commonly tested Android devices. A few things worth trying: Check if it works in the browser open Trello in Chrome on…

Hello @Surya Paandeeswaran SUNDARAGANAPATHI welcome to the community! To add to what @Trudy P Claspill mentioned {{changelog.histories}} isn't a valid attribute, which is likely why you're seeing empty results. The changelog smart value only supports field-specific properties like {{changelog.status}},…

Hello @Laura Frizzell that behavior usually points to the Trello app not being properly active/authenticated in the background. The key detail is that it works after you open Trello so the shortcut is fine, but iOS cannot execute it reliably when Trello has not been opened recently. I would try: 1. fully closing and…

Hello @김 남영 In addition to what @Trudy P Claspill said, from an IT perspective there are still a couple of things your IT team could check. One option would be to add the user’s old email address back as an smtp alias, which may help with restoring email delivery. Also, depending on where your mail system is hosted, there…

Hi @Daniel Hong, welcome to the community! Unfortunately there's no native Jira field that lets users freely type multiple structured entries in a single field. That said, here are a few options depending on your needs: Labels is probably the closest built-in option: users can add as many values as they want per work item.…

@Trudy P Claspill Basically you are right. As my old teacher told "Never exclude any scenario, everything is possible". Well we provided couple things here, let's wait for more input and response 🖐️

@Trudy P Claspill He mentioned about Scrum Board. Business Projects doesn't have Scrum Boards at All, Scrum Boards are part Jira Software Spaces.

Hi @Marcelo Maldonadowelcome to the community Just to add to what @M Chandra Shekar mentioned, one thing that trips a lot of people up is that Jira Cloud actually has two separate fields: Story Points (for company-managed spaces) and Story point estimate (for team-managed spaces). Since you're on a company-managed space,…

Hello @Cindy If Atlassian already shows an Anonymous ID during site creation, I would not keep retrying the same flow. Please contact Atlassian directly and include that Anonymous ID in your request, because this usually points to a backend provisioning problem rather than something you can fix from the browser side.…

Hello @M Chandra Shekar The hard truth is that the Cloud Migration Assistant is Org Admin-only by design. It operates at the org level covering user management, cross-site config, and more, so there's no native way to delegate it to a Product Admin role right now. That said, here are your best workarounds: Marketplace…

Hello @Leroy Devault Jr Please clarify what you have on mind.

Hello @Anna Gaetjens The cancellation path depends on whether your Loom account is integrated with Atlassian or not. To check: go to your Workspace Settings. if you see a message saying "Loom is now a part of Atlassian. Manage settings and users in Atlassian Administration" at the top, your account is integrated. In that…

Hi @Surbhi Sharma 👋 Welcome to the community Component creation in Jira Cloud is controlled by the Administer Projects permission in your space's permission scheme. Only users with that permission can add or manage components. To restrict it to Jira Admins only, you'd need to remove the Administer Projects permission from…

Hello @Andreas Sundvall This is actually by design in JSM, once a user becomes an agent, they're no longer treated as a customer, so customer notification rules (like external comment emails) no longer apply to them. As @Himanshu Tiwary mentioned, reverting them back to a customer role restores those emails. But if this…

Hello @Alex Edghill Thanks for the screenshots, they make it much clearer what's going on! One thing worth double-checking: the Rovo Dev settings exist at two separate levels: Organization and Site. Disabling it at the org level doesn't automatically disable it at the site level. Head back into Atlassian Admin, switch to…

Hello @Stephanie Serino Sorry to hear this happened! A couple of things to try: First, check if your Trello account was ever linked to a Google or Microsoft login, if so, you can bypass the email verification entirely from the login screen. If not, your best bet is to reach out directly to Atlassian Support at…

Hello @Jeremy Wood Landing pages are basically there to guide users instead of just showing them a list of portals or request types. You can use them to bring together things like forms, knowledge base articles, and links into one place and structure it around a topic (e.g. HR, onboarding, IT access). So instead of users…

Hello and welcome to the Community @David Kababyan As @Tomislav Tobijas already said, Since Atlassian’s own deactivation message tells you to contact them immediately, I would follow the Pricing, Billing & Licensing contact path that was already shared in the thread. That is probably your best chance to get the site…

@Singh, Brajesh Most likely your old query stopped working because Atlassian has deprecated and is removing the older search endpoint you were calling. Instead of: /rest/api/3/search?... you should now test with: /rest/api/3/search/jql?... Also, for Jira Cloud API tokens, make sure you are using Basic authentication with…

Hello and welcome to the community @HVA IT Dept Not natively, no. In Jira Service Management Cloud, you can customize branding and some help center / portal layout elements, but there isn’t a standard setting to remove that search bar completely. If you need it hidden, you’d usually be looking at a marketplace app or…

Hello @Singh, Brajesh For Excel I was using Jira add-on for Excel to pull Data out of Jira. Have you ever tried it ?

Hello and welcome to the community @Shaun Regan If by “save print screens” you mean uploading screenshots as attachments to the page, then there is a specific permission for that. The user needs Add attachment permission in the space. Also note that uploading attachments is tied to editing, so they will normally also need…

Hello @Jeremy Wood Glad @Himanshu Tiwary can help you. Yes, re-fetch makes sense here because the rule may still be using the older issue state from when the automation started. If the issue was already transitioned manually in the meantime, re-fetch pulls the latest status before your IF check runs. That is why your…

Hello @Roy Kim @Himanshu Tiwary and @Himanshu Tiwary provided You already solid advice. If your account is managed, you should see that information in your profile settings. If that is the case, your admin should take care of it. If not, then your admin is correct, and you need to contact Atlassian Support.

Hello @Chris Berry Nothing gets deleted. Once the end date is reached, the Program board is just considered completed/inactive. It does not disappear or get removed, you can still access it. If you want to continue planning for the next period, you would typically create a new Program board for that new timeframe. So no…

Hello @Stephane Demers this is not really about deleting the account itself, it is blocked because of billing ownership. That message usually means you are the last billing admin on a billing account that still has active subscriptions or trials. So before you can delete your account, you need to: either add another…

Hello @Daeyoo Kim This looks less like a normal setup issue and more like something stuck on Atlassian’s side. I would still try the basics quickly (different browser, incognito, different network), but if it is consistently stuck on loading during trial setup, there is not much you can fix from your side. In that case I…

@Mayara Prado de Oliveira I would not change the project to Open. That setting is for people who can already log in to your Jira site. It is not the control for anonymous/non-licensed users submitting a public form. For your use case, the things I would verify are: the form access is really set to Public, not Open Public…