Benjamin Črnjak Specialist

Hi @Sara Phillips there is one way to check this without the need to rename the fields, and I'll tell you it's not the most beautiful one, but it works 😉. 1. Open the screen you want to edit 2. navigate to the field select list --> right click on the input box --> inspect 3. Developer console will open, go to elements tab…

Hi @Ather Mahmood and welcome. At the moment, I can not come up with solution on how to force page reload natively in Jira. Maybe it's not a solution, but a workaround... I suggest that you add a comment action to the automation rule, where you will "notify" a user that they have a form available to edit. Then you could…

Hi @Carol Low , will this change include other improvements, such as fix for "multiple context per single space"? I know you mentioned that this change will leave fields with only a single default context, but will it be possible to define different description/field options for different Work Types within the same space?…

Hi , could you please provide a resolution for your topic? Did you receive a support you needed? How did you resolve the indexing issue? thanks Benjamin

Hey @Bob Dalm, unfortunately no. I didn't have much time to play with it, so this thread is where it stopped. In future, If I find out more info, I'll post it to this thread.

hey @Ludwig Einicke , I'm not 100% sure right now, because I did a lot of testing to pull this out. I think that delay block in the middle was there before in one of the tests. I think it's not needed actually and you can skip it. As of AQL similarity to SQL, unfortunately, I think you won't be able to get order of objects…

Hi @Elise Edson if I understood correctly, you want to add many options to the multiselect field, and then you want to sort all options alphabetically. That's actually possible to achieve in Jira. Go to Settings > Work Items > Fields > search for your desired field > open context > click edit options > you should see an…

Hey @Ludwig Einicke , I found a solution to my problem and I think it could be a solution to yours too. First of all, I'm telling you that's it's not the prettiest solution like you probably expected, but it works for me, so I hope it'll work for you too. What you should do is actually to create an artificial loop by…

@Ludwig Einicke currently I can't provide you with good solution, as I'm looking for solution myself for very similar problem as yours. If I find out something new, I'll inform you here. regards, Benjamin

Hi @Ludwig Einicke , welcome to the community! 😊 We are happy to have you here. 😉 I've recreated your automation rule and tried with multiple different approaches. It seems that Jira automation won't recognize smart value inside nested functions or more likely, inside lookup object list with nested functions inside IF.…

Hi @Andrew Wilkinson , do you encounter the same problem in other browsers too? what is your role - are you a jira user, or jira admin on your site? There are some settings in Jira that could affect login behavior, but closing the browser and opening again (login required again) seems a bit strange for Jira (at least to…

Hi @Albert Manuel, at my previous company, we had bunch of fields that were updated automatically on daily basis. Updating custom fields is actually relatively easy using REST API. ✅ It depends on what kind of external system you're using and is that system capable of sending web requests. If so, you would have to fetch…

@Adrien Lesueur , yeah, 3 is currently limit for kanban card fields. regards, Benjamin

I suggest you to use log actions so you can check what results are you getting from different smart values. At the end, there should be no problem editing label field with the new value.

Hi @Radka Svobodova , you could use smart value for Date format {{[date].[dateformat]}}. replace [date] with a smart value/variable of the input date you want to format, and for date format use: format("MM"). So let's say you have a date field called MyDate (example: customfield_1234), it would look something like this:…

hi @Adrien Lesueur , as I can see from your image, you should do the following: * go to the 3-dots menu at the top right corner * Board settings * Layout > card layout regards, Benjamin

hi @FS TUNNEL-Equipe Mgt , within the project, navigate to the board where you want to do this change. View settings > Customize cards (see the image below) If this doesn't work for you, could you give us more details, about the project, is it really work management project, maybe a screenshot of the board and options you…

Hi @Chris , thank you for your comment. I appreciate any new ideas. I'm definitely planning on updating this diagram in the near future, so I'll consider all ideas mentioned here in comments. As you probably saw, I've already added some elements suggested by members here. :) Regards, Benjamin

Hi @David Quiram, if I'm not mistaken, as of now, there is no option to completely hide/remove those sections from the issue view. Currently, Jira Software projects have those sections displayed automatically, and Jira service management projects don't, but there is no any native way to remove those. You can only hide done…

@Josh McManus thank you for insightful input. Before publishing this I made really a lot of changes, but sometimes, some things just stay out of our sight. I'll do my best to add your suggestions and update this graph accordingly. :) Regards, Benjamin

@Jonas Pencke first of all, thank you. that's exactly why I made this graph, so everyone could use it where they need it to explain Jira configuration to users or new admins. regards, Benjamin

@s_gridnevskii yeah I agree, and I was actually going in that direction with "Of course, don't overcomplicate and try to fit all in one". My point was actually to combine all the shared configurations. But sometimes, if custom requests are not set too often, it's easier to handle few configurations and then split one into…

After being an admin for a few years now, I would say: Always seek for optimization 🌟. Check what workflows, schemes could be shared across projects. That way you'll save yourself 🕰️ hours and hours 🕰️ of work of dealing with changes across duplicate workflows, permission schemes, field configurations, and more. Of course,…

@Elie , Could you explain more in detail what you want to achieve? Maybe a screenshot of your workflow - and if you could explain what do you want to include in JQL? 😊 regards, Benjamin

Hi @Francesc Juventeny , Maybe you could add new hidden field (e.g. LastTransitionUsed) to your work items, and within workflow, for each transition add a post function that will add value (name of the transition) to the hidden field LastTransitionUsed. Then you can use automation that will trigger on issue transition or…

Hi @Elie I know this is a very old topic now, and I don't know if you solved it or not. But something similar to what @Chris Koroliov said in his comment: Maybe you could add new hidden field (e.g. LastTransitionUsed) to your work items, and within workflow, for each transition add a post function that will add text to the…

Hi @Vasco , you can go ahead with your idea, and the only thing you need is smart value {{fieldChange}}. Using that smart value, you can easily get previous assignee. And then use IF block to check if previous value was EMPTY. here is a documentation. kind regards, Benjamin

@teresa mckinnon, yes but using CTRL+K, you don't have to open some specific board, you just have to open board list, and from there, you can easily create a board.

Hi @[deleted] , 1. You can easily connect one or multiple spaces to JSM. As for the best practices, take a look at this: - 1. article - How to get started with knowledge management in Jira Service Management - 2. article - 5 steps to setting up a knowledge base in Jira Service Management - 3. article - Knowledge management…

Hi @teresa mckinnon , I must admit I'm not sure where to find board menu within navigation, maybe someone else will know. But I know you can easily navigate to the board menu using keyboard shortcut CTRL+K. CTRL+K will open quick actions pop-up where you can type in "boards" and pick "View all boards". From there, you can…