Raafi Mohammed Atlassian Team

@Anna Kochura Could you please send me an email on mraafi@atlassian.com? Our team can look into this and assist you further. Thank you!

@Erin Trahan I acknowledge your concerns regarding excessive whitespace, the stacking of banners, and the announcement bar layout. We are currently planning upcoming work on modernizing the current design to streamline the interface and ensure a more professional, functional appearance. Stay tuned for further updates as we…

@Mathew Lederman Thank you for your candid feedback on the banner size and overall portal usability. As shown in the mock, we are actively working on improving the layout customizability and provide more flexibility for branding and navigation, including features that align with the needs of larger service desks. Your…

@Iris Wojtech It is actually possible to change the color of the navigation bar. If you’re having trouble with this feature or if the changes aren’t reflecting as expected, may I request you to please send me an email on mraafi@atlassian.com with the steps you’ve tried so far, and I’ll be happy to have a team member assist…

@Adrian Bogacz Thank you for your detailed feedback on the color customization inconsistencies across different areas of the Help Center. We are 100% committed to bringing consistency and hex code flexibility to these surfaces. We will provide an update as we make progress.

@Timbo I completely understand and acknowledge the ongoing frustration with the double-nested scroll view. Thank you for continuing to raise the issue. I recognize the significant impact this has had on your experience, and I want to assure you that resolving this is a priority for our team. At present, we are coordinating…

@Dexia O'Shea @Céline - Maestrel Thank you for highlighting the challenge with removing the banner. We are planning upcoming work on bringing similar flexibility to the portal page as we currently have on the home page, and are reviewing options to provide greater control over banner visibility specifically. I will update…

@Karin Kennergren thank you for that piece of feedback. We're working on some high impact customization capabilities at the moment, but I agree with you, we fully recognize the importance of this ask. We look forward to prioritizing this on our upcoming roadmap. @A A Ron Geister _Trundl_ thank you for your feedback. I…

@Tim Posselwhite Thank you so much for that valuable feedback, Tim! We have been planning updates to the exact experience that you have mentioned - a much better navigation system inside the help center. I would love to learn more about your needs and expectations for this capability as we begin shaping this feature. May I…

@Milad S Thank you for that feedback! We have plans to make the banner section customizable, depending on whether the admin wants it or not, along with a host of other improvements that are being planned in the coming quarters.

April 7: Update based on your feedback! 🙏🏼 Hi Everyone, I'm pleased to share that we’ve made updates based on your feedback regarding the recent changes to the Help Center's navigation bar and hero banner. * Banner Height: The height of the banner has been reduced to improve usability, particularly on smaller screens. This…

Thank you so much for your kind words @Nick Wade -Opus Guard- . Really appreciate it. I completely understand the expectation. To address the other point in your previous comment, please try 1920 x 300 and let us know if that helped with the gradient image for the banner. Also, please sign up here for the EAP for Landing…

Hi Everyone, Thank you for sharing your feedback regarding this recent update. We recognize your concerns about the height of the banner image, and completely understand how this has affected the user experience for some of you, especially when viewed on smaller screens. We want to assure you that we are actively working…

@Susan Waldrip Happy to share that this is 100% rolling out to all plans including Standard and Free too! 😃

@Patrick van der Rijst Thank you for your comment. Just checking if you're across our December update regarding the Help Center's Home Page? 🧑🏻‍🎨 🎨 NEW capabilities to help you customize your Help Centers! In addition to that, I have news! This week we're also launching an Early Access Program for wider customization…

Hi @josh Thank you for that feedback. I fully recognise the need for this. We're already tracking this request and the JAC ticket linked. When we have an update on how we're planning to resolve this, I will be sure to update you on this thread.

Thank you @Yatish Madhav You're right! When you unlink a set of Projects from a Help Center, the Search functionality within that Help Center will not return any results from those unlinked Projects' help resources (KB Pages, Request Forms, etc.) In other words, the search is scoped only to those Projects that still remain…

Linking Projects to Help Centers is here! Hi Everyone, Following the release of Multiple Help Centers in July, we heard your clear #1 feedback in this comments section, as well as in other channels: provide the ability to associate / link specific projects to specific Help Centers. Today, I’m excited to announce that the…