Brittany Soinski Atlassian Team

Let's have you get in touch with our support team in that case. You can get help by clicking the "?" button on the bottom right hand corner of your Loom account.

Hey there! Have you tried adjusting the quality? More > Settings > Video & Audio > Audio Quality? Here's a help article with more info.

Hi Kozue, Here's a direct way to get in touch with our support team if you're unable to log into Loom: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in…

Hi there! Do you have your Calendar connected to Loom? If so, you can turn the integration on/off by going to the settings tab on your Meetings tab:

Here's a Loom for you! https://www.loom.com/share/29d16295e09a47bf8fd60b2554cf5f95?sid=b52ec3aa-cddf-4289-ac7f-2f509fa8597d

Yes- US by default!

Hi David, I can help troubleshoot- Were you able to hear sound when you played the video in Loom before downloading it?

Hey Sanja, I would suggest using the desktop recorder which you can download here. When you enter "slideshow" mode in Google Slides, it will hide everything else on your screen for the sake of the presentation (including Loom) so here's what to do: 1. Hit record on the Loom desktop app before you enter slideshow mode 2.…

Hi There! Here's a video I recorded for another community user on how to change a default workspace: https://www.loom.com/share/48665928065b47c086214e4227570d42?sid=e20867c4-7b42-4de7-9bd7-8e165907c1be

Hi Rob 👋 I've shared your feedback with our product team. Thank you for sharing it here in the Loom community!

Loom is part of Atlassian's discount program for educators. Learn more on how to get verified for a Loom for Education account here: https://www.atlassian.com/licensing/purchase-licensing#ordering Complete the Atlassian Academic License Request Form to get started.

Hey Laura! It sounds like you need to change your default workspace. I recorded a Loom for you! https://www.loom.com/share/48665928065b47c086214e4227570d42?sid=e20867c4-7b42-4de7-9bd7-8e165907c1be

Oh no! Let's get you in touch with Atlassian support. Here's a workaround if you can't get into your account: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern…

Hey James! There isn't a workaround at the moment, but I've shared your feedback directly with our product team. Thank you for sharing in the Loom Community!

Hi! Go to Loom.com/download and download the desktop recorder. Then, use the speaker notes feature when you record. It's my favorite Loom feature- enjoy! https://support.loom.com/hc/en-us/articles/6859653062557-How-to-use-speaker-notes

Hi Daniele, You're correct- Data Residency in Germany is on our roadmap for 2026. Additional details will be made available as the date gets a bit closer. 

Hi Joel! You'll need to make sure to have the Loom Chrome extension downloaded and installed to power the Gmail integration. You can download it by going to Loom.com/download. Make sure you're using Gmail in Chrome. Also, make sure you've turned on the gmail integration in your Loom personal settings!

Hi there! It's possible you're in multiple different workspaces and trying to upgrade a workspace that you are a member in but not an admin. Go to the workspace picker on the left hand side of your screen to see which workspaces you're a member of: Then, click your profile photo on the right side of your screen to see what…

Hi! Start by going to Loom.com/download to download one of our Loom recorders. I'd go for the Desktop app for this sort of recording. Then share your screen, turn on your cam bubble, and record! Be sure to check out the speaker notes feature in the desktop app. 

Hi Tere! Can you please share a screenshot of the error message you're seeing?

Hi There! You can find the instructions here. 

Hi Bob 👋 Thanks for posting in the Loom Community! You're in the right place for collaborative support! I'd highly recommend watching this Loom 101 webinar. It's jam packed with information, tips, and tricks to help you use Loom to it's fullest. I promise you'll gain a ton of helpful info! Which app are you using to…

Hi there! Currently, only Enterprise admins have the ability to see reports that are filtered by video privacy. I can certainly see the value of being able to easily identify all of the videos in your library that are public facing! I've passed along your feedback to our product team.

Hi Martin 👋, By updating the meeting notes location from a personal space to a specific location, all net new notes created going forward will be generated in the specific location. Notes generated previously will not be automatically moved but assuming you have the correct space permissions, you should be able to move…

Hi Martin, I'm happy to report that meeting note templates are on our near term roadmap, and we expect to see them in ~October. 😊

Hi Mike 👋 Loom videos are not stored locally. Here's a page with detailed information on data storage. As Robert mentioned, deleting a video should result in a 404 error where the video was embedded in Confluence. I'd love to connect you with Loom's support team so that we can further investigate. To get in touch, simply…

+1 Nikola! Providing some further documentation that may be helpful, too: https://support.loom.com/hc/en-us/articles/360002244518-How-to-downgrade-cancel-your-Loom-plan

Hi There! To remove a member from a Space, you'll need to be an account admin. A space in Loom is sort of like a shared folder within the workspace. Within Loom, navigate to the workspace settings tab, then the Spaces tab. Here's a screenshot I took using Loom's screenshot tool:…

Fantastic write up, Laura! 👏

Hi Melissa 👋 It's not possible to edit the recap (yet!) but it's something we're exploring and hope to build in the future. I've shared your feedback with our product partners!