Brittany Soinski Atlassian Team

I wonder if you're in multiple workspaces, and those videos are being saved to a different workspace. Can you check in the workspace picker in your account?

Have you tried Loom Meeting Recordings, which automatically records your Zoom meetings an turns them into Loom recordings? This will save you from having to download them from Zoom and upload them into Loom. Meeting Recording is available on all subscription levels 😀

Hi Karl! You're right, Dia and Arc are Chromium based broswers, and the Loom Chrome extension should work there. Can you please log the issue with our support team so they can investigate?

Hi Awes, Try this: * Go here: https://www.loom.com/looms/videos?contactSupport=true * Fill out the form that will be popped open there

Hi there! You can set your meeting recorder to automatically record all of the meetings you own. For meetings that you are not the owner of, you may also toggle on the recorder for that via the meetings tab in your Loom account. We also have a new feature, Admin Calendar connect, which allows the admin to turn on this…

Hi Renuka! Welcome to the Loom community 😀 Loom videos directly integrate with Jira. Check out this bug reporting workflow: https://www.loom.com/share/dad5edf154924a37ae3c2456a9b3c90f If you need support with other video types in Jira and are running into an issue, please reach out to the Atlassian support team via…

Hi! Atlassian offers a discounted rate for educators (though not a free plan). You can transfer your videos between accounts. This would just require you adding your old email as a user to your new plan, then going into your personal settings tab. You'll see an option to move your content over and leave the old workspace.…

Here is a workaround to contact support without logging in: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Hi Jennifer! It sounds like you might have the wrong workspace set as your default. I would suggest changing your default workspace to the upgraded account, signing out of your desktop app, and then re- signing in. https://www.loom.com/share/ea8409c582784e8b9dea7aed40614149

https://community.atlassian.com/forums/Loom-articles/Logging-in-to-Loom-after-your-account-is-moved-to-Atlassian/ba-p/3224114

Hi! https://www.loom.com/pricing for pricing info. For admin assistance if your admin has left, please contact our support team. https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Loom updated. Thanks for flagging!

Hi Lisa, That DOES sound frustrating. I'm sorry! Can you please get in touch with our support team and share a screenshot of the error you're receiving? https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Hi, Cellen! Thanks for flagging. Can you please link me to the recording you're watching? You're right! We have the ability to edit the transcript. I'll take a look.

Please use the no-login method outlined in this article to get in touch with our support team: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Please follow these instructions to contact support without logging in: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Still available! The feature is exclusive to our Desktop Recorder (it's not available in the Chrome Extension).

Sorry to hear that! Please use the "no login" option outlined here to contact support: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

No need to cancel your trial. Once it ends, your account will automatically downgrade to Starter Free (unless you’ve added a credit card during the trial). No action needed on your end. https://support.atlassian.com/loom/docs/loom-business-ai-trial-faq/

Hi Edith! Sharing Loom logins violates our security practices. A license is required for each user (each user will have a login to a shared workspace). https://support.atlassian.com/loom/docs/loom-customer-integration-with-atlassian-faq/

https://support.atlassian.com/loom/docs/highlight-your-mouse-clicks/

Hi @shanshanbrooks I'm so sorry. What a frustrating experience. I don't have the ability to provide technical support, but I've shared this thread with our support team. Were you able to open a ticket via the no-login method? Do you have a ticket number I can share with them?

Hi Ann! Please follow these steps to open a support ticket (use the "without logging in" option) https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

https://support.atlassian.com/loom/docs/record-a-presentation-with-loom/

Legacy Loom (billed via Loom.com)If your workspace is still billed directly by Loom (not Atlassian): In Loom, go to Workspace Settings. Open the Plan & Billing tab. Scroll to Billing history and click Download next to the invoice you need (PDF).Invoices are also emailed to billing contacts/admins each billing cycle, but…

Hi Colin! Best to get in touch with our support team: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201 They'll be able to loop in eng as needed to confirm the exact plist structure.

Hi there, Loom does not offer a "Zoom" sign-in option at this time.

Here is a workaround to get in touch with Loom support when you can't login: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Thank you. Flagging now!