Brittany Soinski Atlassian Team

Hi Julie! Please open a ticket here so that we can route this to our legal team: https://support.atlassian.com/loom/

Here's a workaround! Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in "Your Question" field. This should go to our queue, we can…

I'm sorry to hear about your poor experience, Matt! Have you opened any support tickets? This will allow us to investigate and find a resolution for you. https://support.atlassian.com/loom/

I'm sorry to hear about this frustrating experience, Dawn! Let's get you in touch with the right team at Loom who can help. Since you are unable to login to open a ticket, please open a ticket using this workaround: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and…

I'm sorry you're experiencing that- how frustrating! Please get in touch with our support team for technical assistance: https://support.atlassian.com/loom/

Oh no! Please submit a support ticket so our team can assist: https://support.atlassian.com/loom/

Yes-- a workspace admin can do so! From within Loom: Settings > Workspace > Data > Export engagement insights

No need to cancel your trial. It will end automatically at the end of the trial period.

Hi Both, Can you please let me know if this issue has been resolved for you? I believe it should be fixed now.

Hey Ted! If you prefer to learn it all in one take, check out our brand new Loom 101 recording. I will teach you everything you ever wanted to know about using Loom! Skip to the 41:10 time stamp if you want to learn all about meeting recording. https://www.loom.com/share/43f6f74c0b594432a6521101a10f0c49 If you prefer bite…

Thank you for the detailed information. I'm going to pass this along to my eng team!

I imagine you might encounter issues if they are both using the same mic!

Be sure to set the video privacy to "anyone with the link" and ensure that public link expiration is turned off! https://support.atlassian.com/loom/docs/use-looms-privacy-settings/

https://support.atlassian.com/loom/docs/education-plan-faq/

Hey Jacob, How frustrating! Loom does not have any current outages that should cause such an issue to persist, so please do get in touch with the support team so they can investigate further. https://support.atlassian.com/loom/

Hey there! I wonder if you're perhaps in the wrong workspace and only have viewer permissions in the workspace currently set as your default. Sometimes we are a member of multiple different workspaces, and have different levels of access in each. Here's a video I recorded for another community user on how to change a…

Oh no! Can you try in another browser, and follow the steps again? I've tested it on my end and see the submit button. 

I'm sorry, that's extremely frustrating. Here's a workaround to get in touch with Loom support without logging in: - Visit our support page: https://www.atlassian.com/company/contact- In the link, select "Pricing, billing and licensing"- Continue without logging in- Enter your email- In "how can we help you" select…

Hey There! Is your device managed by your organization? They may be controlling which apps you can download/delete. Loom doesn't restrict this ability. If you need support, Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account.…

Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you! https://www.loom.com/i/ceee36fda5a1427b8e4b1404d8921184

I'm sorry, that's extremely frustrating. Here's a workaround to get in touch with Loom support without logging in: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip…

Please get in touch with our support team: https://www.atlassian.com/company/contact

I'm sorry, that's extremely frustrating. Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in): Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email…

I'm sorry, that's extremely frustrating. Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in): Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email…

Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in): Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other"…

Here's a workaround to get in touch with Loom support! Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in "Your Question" field. This…

We are so sorry that this is happening to you, that is extremely frustrating. This could be due to a number of things (and the teams are hard at work to make this a better experience). First, could you check that your Loom email and your Atlassian email are the same email? If they're not the same, they should change your…

@Donna Sharp Suro Please contact our support team: https://www.atlassian.com/company/contact

Hey Kelly, Maybe your camera is not enabled in Chome or on that webpage? Try this: Go to Chrome> Settings > Privacy and security > Site settings > Camera, ensure the correct camera is selected, and set the default to "Sites can ask to use your camera". 

Please get in touch with our support team: https://www.atlassian.com/company/contact