Brittany Soinski Atlassian Team

Please have her get in touch with our support team: https://www.atlassian.com/company/contact

iPhone or Android? What's the error message you're seeing? 

Your video will go into the "My Library" area in your account on Loom.com! 

Hi Gemma! If you relaunch your Loom Desktop app and click on the "Notes" button again, your speaker notes will reappear.

Hey Dakota, Best to open a support ticket so that we can take a look at the issue. Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you!

Hey there! Here's a help article about downloading Loom videos. If you're unable to download it, you may not have the account type or permissions to do so within your workspace (such as a free plan). 

Whichever email you can receive replies to!

Help is on the way! If you can't log in to open a ticket, please follow these steps: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern…

Please get in touch with our support team: https://www.atlassian.com/company/contact

Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" If you're unable to log in to open the ticket: Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in "Your Question" field. 

Is the screenshot you provided from a regular Loom video, or a meeting that was recorded with Loom AI for meetings?

Are you on a free plan or a paid plan? Loom AI is not included on our free plans but it's available on paid versions (Biz+AI, Enterprise). You can read more here! https://support.atlassian.com/loom/docs/record-meetings-with-loom-ai-for-meetings/

Are you using the Loom Mobile App on your iPad? While that won't give you remote buttons, it may be a better experience! 

Hi Kathleen 👋 You need to download the video to an MP4 on your computer in order to embed it in Powerpoint. Instructions here. Check the video after you've downloaded it, and if it's downloading without sound, please open a support ticket. I saw a bug pertaining to that last week and our team can help! To reach our support…

Hey Samantha! Welcome to the Loom Community! I'm a marketer as well and would love to share some of my favorite use cases with you. Loom is a screen recorder that allows you to easily create videos by recording your screen, cam bubble, and voice. You can then share these videos anywhere- in an email, over a chat message,…

Hi Nick, I've shared this directly with our engineering team and they've added it to their queue (though I don't have details on a timeline). Thank you for sharing in the community. 

If you can't log in to open a ticket, please follow these steps from the Support page that Alex linked: (https://www.atlassian.com/company/contact) In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in…

Please get in touch with our support team:

Hi There! You may need to turn off Background Noise Suppression 

Hi Hannah, I'm sorry to hear you're experiencing difficulty with the upgrade! Please get in touch with our Loom support team by clicking the "?" button from the lower right hand corner of your Loom account.

https://support.atlassian.com/loom/docs/delete-your-account/

Hi Naresh, You might be recording a tab or window rather than the full screen. You can learn more here. I would suggest using the Desktop recorder (download it here) and setting it to "full screen" record. This will ensure Loom follows you seamlessly!

Hi Corinne, Try the Desktop app for full screen recording, available at Loom.com/download

Hi Jerri! Here's an image of where to locate the Speaker Notes in the desktop app. Your Mac version should not impact this. Please note this features is only available on the desktop app, and not in the Chrome extension. You can compare versions by visiting Loom.com/download

Hey Martha, Are you referring to microphone audio (speaking) or computer audio (sounds from your computer)? If you want to record computer audio, be sure to enable capture internal audio. If you believe there might be some sort of bug, please get in touch with our support team by click the question mark button on the…

Hi Shannon, I'm sorry to hear you're having a frustrating experience. Let's get it solved for you! Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you and make sure this isn't a bug. 

You should expect to see them next week if you don't already- the roll out has started!

Try using the Desktop Recorder instead of the Chrome Extension! I prefer it if I'm going to be sharing my whole screen or switching tabs. Loom.com/download

Hi Peter, Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you!

Here's a direct way to get in touch with our support team if you're unable to log into Loom: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in "Your…