Brittany Soinski

Please get in touch with our support team! https://support.atlassian.com/loom/

in Microphone and camera allowed: still nothing! Comment by Brittany Soinski February 24

Oh no! If the issue persists, please open a support ticket: https://support.atlassian.com/loom/

in All of a sudden my videos are not playing for a lot of people Comment by Brittany Soinski February 11

Oh no! If the issue persists, please open a support ticket: https://support.atlassian.com/loom/

in audio off cant turn on Comment by Brittany Soinski February 11

Hi Chase, Please contact our support team: https://support.atlassian.com/loom/

in Add/Remove/Replace Admin who is no longer with Company Comment by Brittany Soinski February 6

Hi Matteo, Please contact our support team for assistance: https://support.atlassian.com/loom/

in Help me to delete my account Comment by Brittany Soinski February 6

Please contact our support team for assistance: https://support.atlassian.com/loom/

in Cancellation Comment by Brittany Soinski February 6

Please open a ticket with our support team for assistance: https://support.atlassian.com/loom/

in usb camera does not work Comment by Brittany Soinski February 4

Hi Trixie, Please contact technical support here: https://support.atlassian.com/loom/

in Recording a video is unavailable Comment by Brittany Soinski February 4

Hi Noah, I'm sorry to hear you're experiencing that! Please open a support ticket here: https://support.atlassian.com/loom/

in Loom video not loading/downloadable/lost?! Comment by Brittany Soinski February 4

I'm sorry to hear about the frustrating playback issues. For technical support, it would be best to get in touch with our support team here: https://support.atlassian.com/loom/

in Workspace sharing suddenly broken and videos restarting during playback Comment by Brittany Soinski February 3

Glad to hear it!

in Workspace sharing suddenly broken and videos restarting during playback Comment by Brittany Soinski February 3

Hi Ann, Sorry to hear you're experiencing difficulty! Please open a ticket with our support team here so they can troubleshoot: https://support.atlassian.com/loom/

in Can't record a video and can't turn on microphone or camera Comment by Brittany Soinski February 2

Hi Anna, Here's a workaround to get in touch with Loom support without logging in: * Visit our support page: https://www.atlassian.com/company/contact * In the link, select "Pricing, billing and licensing" * Continue without logging in * Enter your email * In "how can we help you" select "other" * Skip the URL etc * Add…

in Error when connecting to loom because of wrong address Comment by Brittany Soinski February 2

Hi Corinne 👋 Please get in touch with our Support team here: https://support.atlassian.com/loom/

in Comment rétablir enregistrement screen + video ? Environnement Mac Comment by Brittany Soinski February 2

Oh no! Can you please open a support ticket here? https://support.atlassian.com/loom/

in Constant Lag and Delay during Recordings Comment by Brittany Soinski January 27

Hi Cecilia, I'm sorry to hear you're experiencing that. When you need technical support, please open a support ticket here: https://support.atlassian.com/loom/

in SOS New at LOOM I am totally stocked. Impossible to recording and workplace unvailable Comment by Brittany Soinski January 27

Hi Derrick! The Speaker Notes feature you're describing is exclusive to the Desktop app, so be sure you're using that one. The notes don't stick indefinitely so if you were logged out (as in the case of being linked to Atlassian) then they would not have saved. How about going to the transcript of one of your existing…

in I created 7 looms using notes (a transcript). Comment by Brittany Soinski January 27

Hey Dan! Thanks for posting in the Loom community. The variable feature is currently only available on the video title and within the transcript, not in an overlay. I will share your feedback with our product team- love this idea!

in Can I change overlay text with a variable? Comment by Brittany Soinski January 26

If you can't log in to open a ticket, please follow these steps: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in "Your Question"…

in Cannot Access Loom Account or Atlassian Support Portal Comment by Brittany Soinski January 26

I'm sorry to hear you're experiencing this frustrating issue! Please get in touch with our support team here: https://support.atlassian.com/loom/

in Start Recording Button Is Disabled on Both Desktop App and Chrome Comment by Brittany Soinski January 23

Hi Mark! It sounds like you might have the wrong workspace set as your default. It sounds like you may also have a free workspace under the same email address. Here's a Loom that I recorded for another user that will be helpful! https://www.loom.com/share/48665928065b47c086214e4227570d42

in Getting Full Access to my Paid Loom Account Trial Comment by Brittany Soinski January 22

Hi Julian! Is it possible that your admin changed the default workspace setting to private? This would impact all future videos in the way your describing. I'm sorry to hear about the frustrating playback issues. For technical support, it would be best to get in touch with our support team…

in Workspace sharing suddenly broken and videos restarting during playback Comment by Brittany Soinski January 22

Hi Jim! Are you perhaps navigating to a different tab or window while recording, and the camera bubble isn't following you? Try recording using Loom's desktop app, and be sure you have "full screen" selected as the screen to record. Loom.com/download If you need further support, please contact our support…

in I can't get my camera bubble or photo to show up in my videos. Comment by Brittany Soinski January 22

Please get in touch with our support team if you need technical support: https://support.atlassian.com/loom/

in External Camera, tie it together with on-going background screenshot ? Comment by Brittany Soinski January 16

I recorded a Loom for you! https://www.loom.com/share/b43e8c2e38d145fbb5583ec5e78e0f25

in Camera AND screen option missing Comment by Brittany Soinski January 16

Hi there! For technical support, please reach out to our support team: https://support.atlassian.com/loom/

in I experience an Error. I Uninstalled and Reinstalled The Destop App and the Chrome extension. Comment by Brittany Soinski January 14

Hey Victoria! Can you please share a little more information on what's not working? I see your camera bubble and the record button in the Scribe screenshots

in Camera AND screen option missing Comment by Brittany Soinski January 13

Please get in touch with our support team: https://support.atlassian.com/loom/

in How do I cancel a subscription Comment by Brittany Soinski January 12

Hi there! Here's a workaround to get in touch with Atlassian support without needing a login. When it asks you for your email address, just use your current email where we get in touch with you: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue…

in NEED a change of account email FAST before i lose access- confirmation email never comes Comment by Brittany Soinski January 12

Here is a help article with more information: https://support.atlassian.com/loom/docs/loom-device-compatibility/ If you need support, please contact our support team here: https://support.atlassian.com/loom/

in Can't use loom Comment by Brittany Soinski January 12

Brittany Soinski Atlassian Team

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