Brittany Soinski Atlassian Team

Hi Debbie! While you can't upload a custom background, you can use one of Loom's virtual backgrounds or blur your background. You can access this by clicking on "effects" from your Loom recorder.

Hi Pan, Yes! Using Loom, you can record anything on your screen (e.g. Notion) as well as your camera bubble, together on one video. You can do this in either our Chome extension or Desktop app. Here's a Loom!

Hi Lychelle! You have two options for annotating: First, while recording using the Desktop App (loom.com/download), you can use the markup feature to draw on your screen, like a whiteboard. The drawing only stays on the screen for a few moments and then automatically disappears. You can add further annotations after…

Please get in touch with our support team: https://support.atlassian.com/loom/

Please get in touch with our support team: https://support.atlassian.com/loom/

Hi Angela! If you click on the audio button from your recorder (before you start recording), you should be able to select your preferred mic:

Hi there! I would suggest using the Desktop recorder vs the Chrome Extension. It's great for recording your full screen and if you're going to be moving around to different tabs while recording. Get it here: Loom.com/download

Hi Jeise! Please get in touch with our support team: https://support.atlassian.com/loom/

Please get in touch with our support team: https://support.atlassian.com/loom/

Hi Amanda! This sounds like AI filler word removal. I recorded a Loom to show you how to turn it off: https://www.loom.com/share/23f3dc1f986b4137970308c7b6988345 If that doesn't resolve your issue, please get in touch with our support team! https://support.atlassian.com/loom/

Hi Manuel, Oh no! Please get in touch with our support team here: https://support.atlassian.com/loom/

Great question! Our Atlassian community is a place for customers and champions to share questions, best practices, and ideas with each other. Atlassians do jump in when we can, but it’s not the same as official product support. We don't have access to your email address through community and can't provide official…

If you can't log in to open a ticket, please follow these steps: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help you" select "other" Skip the URL etc Add your concern in "Your Question"…

Please contact support for assistance: https://support.atlassian.com/loom/

Hi Don, please open a ticket with our support team: https://support.atlassian.com/loom/

Hi Ivy, Please open a ticket with our support team so that they can troubleshoot! https://support.atlassian.com/loom/

Hi there! Loom offers different virtual background options for your camera bubble. At this time there is not a way to upload a custom background, however.

https://support.atlassian.com/loom/docs/education-plan-faq/

Please reach out to Loom support for help! https://support.atlassian.com/loom/

Please get in touch with our support team!

AI Superstar over here!

Love this post. You're spot on!

That sounds very frustrating- I'm sorry to hear this experience! Here's a workaround for you to get in touch with support without logging in: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we…

Please get in touch with our support team: https://support.atlassian.com/loom/

Hi there, It's possible that you're a user in multiple different workspaces, and are perhaps in the wrong workspace/have the wrong workspace set as your default. Here's a help article with more information. If this doesn't resolve your issue, please contact Atlassian support. https://support.atlassian.com/loom/

Hi Zhenia, Please open a ticket for support. You need to be logged in to open a ticket, but here's a workaround to do so without logging in: Visit our support page: https://www.atlassian.com/company/contact In the link, select "Pricing, billing and licensing" Continue without logging in Enter your email In "how can we help…

Hi Stacie, Your plan will automatically downgrade after the trial period ends.

That's a great question @Abby Stiris A great way to use the Teamwork Collection to successfully roll out the Teamwork Collection is to use Loom for change management along the way (e.g. announcing your new tools and ways of working, sharing enablement materials, updates from leadership). We have a great playbook that will…

Hey Jeremiah 👋 Loom no longer sells that license type and the short answer to your question is yes- every user needs a paid license in Loom to view private videos in a workspace. You're correct that the only workaround is to share public links.

Thank you!