Bogna Krystian_Deviniti_ Atlassian Partner

@Amanda Barber What a great subject! I'm a volunteer at an intergenerational café. I teach English to seniors and we also play board games together. Volunteering gives me a lot of satisfaction and has allowed me to learn a lot about myself as well as about the history of the city I live in, because most of the seniors are…

Sorry, I just realized you don't want to clone each project

Hi, I think you could try using JQL to return all Epics and clone them manually (changing any necessary fields). I'm also attaching a link to Issue Templates for Jira (developed by the company I work for), in case you're interested in Marketplace add-ons. With this app, you can clone the entire issue hierarchy, including…

Maybe make the "Message" field optional and visible in the request type and use automation to ensure it's empty when submitted. After submission, the value will be copied in, and it will be visible to the customer in the request view. I'm also leaving a link to a Marketplace add-on (developed by the company I work…

Hi @Egil Utseth Welcome! We're glad to have you here :)

Did you try using Jira Automation to flag issues that were created with the default placeholder still in place? I'm also leaving a link to a Marketplace add-on, developed by the company I work for, that could be useful if you're interested. With Issue Templates for Jira , instead of manually putting default text into a…

Hi @kmrphy11 you please share the template configuration? It'd be easier to figure out :)

Hi @Julie Kremp Welcome! We're glad to have you :)

Hi @Daniel Hill I've found Atlassian documentation about tracking First Contact Resolution, First Response Time, Time to Resolution, and CSAT. I hope you'll find them helpful: Creating SLA and SLA configuration examples CSAT understanding Collecting CSAT Customizing CSAT emails in JSM Here's a page with page with Autmation…

Hi @Fadi Messaoudi Can I ask you why the Translation for Jira Service Management app wasn't ok for you? I'm working with the team that's developing it and we'd really appreciate the feedback. Maybe there's something we can improve or help you with? :) 

Hi @Mar If you're a Jira admin, you can share settings with an existing project. During the creation of a company-managed project, there should be an option to "share settings with an existing project" available (again, if you’re a Jira admin 😊 ). The new project will share the same configurations as the template project,…

Hi @Joshua Taylor ! Welcome :)

Hi @Raunak Maskay Are you using the Organizations feature? When users are grouped into an organization, they can be allowed to view and collaborate on all requests submitted by members of that same organization through the customer portal. This way they can share a view of reported issues. I'm also leaving information…

Hi @Vikrant Yadav If you're considering setting up a separate, clean Jira instance, Issue Sync Pro , developed by Deviniti, can be helpful. This app allows you to automatically synchronize issues between your internal Jira and an external-facing instance. Here's how it works: External users log requests, bugs, or tasks in…

Hi @Emma.Sestito If you're open to Marketplace add-ons, Dynamic Forms for Jira (developed by the company I work for) allows you to create smart, interactive forms with conditional fields (for example, you can show extra fields based on request type or other inputs). Here's a link to the app's Support Center , where you can…

Hi @Miguel Horta if you're interested in Marketplace add-ons, take a look at Issue Templates for Jira (developed by the company I work for). It lets you create templates that include checklists, custom fields, descriptions, attachments, and more. Here's a link to the app's Support Center if you want to read more about it.

Hi @Murat Sahan If you're exploring Marketplace add-ons, take a look at Issue Templates for Jira (it's developed by the company I work for). With this app, you can create reusable, dynamic templates with smart values if you want to personalize or automate parts of the content (like auto-filling reporter info).

Hi @Ky Huynh Unfortunately, as far as I know, Jira Automation doesn't natively support multi-level cloning (Epic > Story > Subtask). If you're interested in exploring Marketplace add-ons, check out Issue Templates for Jira , this is an app developed by the company I work for. It supports cloning complete issue structures,…

Hi @Sherri Queen If you're open to Marketplace add-ons, Issue Templates for Jira (developed by the company I work for) could help. It allows you to create templates for epics that include pre-configured tasks and subtasks with preserved hierarchy and order. Here's a link to the app's Support Center where you'll find a demo…

Hi @PATRICIA MURPHY If you're interested in Marketplace add-ons, take a look at Issue Sync Pro (developed by the company I work for). This tool can help by enabling controlled issue sharing between your Jira instance and external vendors without giving them full access to your internal projects. Specifically, you can: *…

Hi @Toni August I think Issue Templates for Jira (developed by the company I work for) can help automate issue creation using predefined structures. This ensures that every new project follows consistent issue type configurations and field setups. Instead of manually copying layouts each time, templates allow you to…

Hi @Micheal Lett If you're interested in Marketplace add-ons, I think Issue Templates for Jira (developed by the company I work for) is worth considering, given your use case. It can help by allowing you to define cloning templates that include specific fields, comments, and attachments when creating new issues. This…

Hi @Y Dang_Candylio If you're interested in Marketplace add-ons, Actions for Jira Service Management (developed by the company I work for) allows you to automate issue transitions based on specific triggers, such as form submissions. Once the form is submitted, the workflow can automatically transition the ticket from “Bổ…

Hi @Morgan Wilt If you're open to Marketplace add-ons, Issue Templates for Jira (developed by the company I work for) allows you to clone epics with selected child issues. This is a link to the documentation chapter about recreating issues and this is a link to the app's Support Center where you can find the app's demo and…

Hi @Ward Schwillens_ Schwillie If you're interested in Marketplace add-ons, I think Issue Templates for Jira (developed by the company I work for) could be useful. It lets you create reusable issue templates and use them to create issues via manual triggers (buttons, post-functions, or automation). With this app you can: *…

Hi @Vikrant Yadav Issue Sync Pro , developed by the company I work for, enables integration between two (or more) Jira Cloud instances. It provides: Two-way or one-way synchronization of issues across different Jira Cloud instances. Sync of fields, comments, attachments, statuses, custom fields, and more. Full control over…

Hi @Josh Allen If you're open to Marketplace add-ons, check out Issue Templates for Jira by Deviniti (the company I work for). It could help with your use case because, instead of relying on Jira Automation's native cloning (which sometimes alters formatting like action items or checklists), you can create and apply issue…

Hi @Prasanth Manickam I work for the company that develops My Requests Extension for Jira Service Management As mentioned in several comments, this app allows you to customize the request list view in the Customer Portal. A feature called Fields Configuration enables you to set specific fields as columns or filtering…

Hi @Ian Burniston I've found this article on Atlassian Support

Hi @Kate C_ thanks for your reply :) I don't seem to have received a notification about the ticket you mentioned. If it helps, this is the ticket I submitted https://support.atlassian.com/requests/BACCESS-48252/