Nikola Perisic Community Champion

Hello @David Lehman * Have you added your customer to Customers section? * Have you added your customer as Service Desk Customers project role?

Hello @Anette Noll How is it possible when the sub-task has been created, to show a create screen? By default, Jira has Create, Edit and the View screen. How the first instance has been set up?

Welcome @Federico Arguissain You need to go to Space settings -> Features -> Backlog and toggle it on.

Hello @Bittu Kumar Without projects, this cannot be accomplished. You would need to get the list of all projects first - you may not see all projects because you are not the Jira admin. GET /rest/api/3/project/search With this, you will get the project key, and then you would need to use the endpoint: GET…

Welcome @Jace Anderson , good point that you have made for the portals and the limited customization. Have you tried with the landing pages, this applies to help centers only. https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-landing-pages-in-a-help-center/ I agree that there should be more…

@Leo Nguyen no problem! If you found this answer helpful, kindly accept it.

Hi @Leo Nguyen No, there isn't an API that answers this question. Alternatively, this is how the user management is being managed: Original user management Centralized user management User management Can manage the users, groups, and administration settings of the site they’ve been assigned to. Can access Atlassian…

Hi @Trenton Finley Have you tried with https://support.atlassian.com/contact/ ? When you are raising a support ticket, make sure that you select I still need support to hide the AI agent.

Welcome @ash982416 Click on four dots on the left top side of your browser and look for Confluence. You will only see this if you have valid Confluence license. Otherwise, you won't see it. 

Hello @Gerard Kinneen Referring from https://community.atlassian.com/forums/Loom-questions/The-record-button-doesn-t-respond-What-next/qaq-p/3166238 , you should raise a support ticket for Atlassian Atlassian Support 

Welcome @Veerle Schoon , no, this is a default behavior of Rovo. It follows the conversation and gives suggestions based on the prompts.

Kindly accept my answer so the other people with same problem can refer to it. Thanks!

Hi @Iulia Casina Tarlea All free Atlassian sites get deactivated after 120+ days of inactivity. Atlassian can restore this instance to you, without any charges. I've submitted a request and you should hear from Atlassian support engineer in the next 2-3 business days.

@Patrick Sittinger in that case, I suggest raising a support ticket for Atlassian: https://support.atlassian.com/contact/#/

Welcome @Patrick Sittinger , so far according to https://www.atlassian.com/wac/roadmap/cloud?status=future& this is not yet to be implemented. You can subscribe to the roadmap to stay updated.

Hi @James Harris , have you tried clearing cache/incognito mode?

@Bhuvan I've requested assist from Atlassian support engineer, they will be in touch in next 2-3 business days.

Hi @Adnan Raouf Best approach is with the automation rule and you would need to have three custom fields. Example: {{#=}} {{issue.Confidence}} * {{issue.Ease}} {{/}} Replace the Confidence and Ease values with your needed values and do the calculation just like you have wrote.…

Hello @Bhuvan Are you on free version of Confluence? If you were not active for more than 120 days, this site gets deactivated by Atlassian automatically.

Hello @chaitanya On the left side of your navigation bar, first make sure that Spaces are turned on. If they are not showing, go to Customize navigation bar and add Spaces. Projects are now renamed to Spaces in Jira. You will also see the plus icon next to the Spaces option. If you do not see the plus icon that means that…

Hi @Hari Krishna Not on my side currently. For how long are you having this issue? When the change was created, did the user try clearing cache and starting in incognito. I was having issue with one my users not being shown in the Assignee field even thought they had Assignable User permission in the project and also…

Hi @Sonal Nagpal Grazitti Combination of Jira webhooks and custom development from a Salesforce developer. For Jira webhooks the focus was on the create and comment events to be able to sync those things together. More heavy lifting was done from Salesforce side.

Hi @Bernhard T Have you read this article: https://community.atlassian.com/forums/Jira-Service-Management/Email-log-showing-status-of-CONDITION-PENDING/qaq-p/2071460

Hello @Sandy Hsieh This is the setup from my side Make sure that your action is setup correctly.

Hello @Fitoussi Matthieu I've requested assistance from Atlassian support engineer and they should be in contact with you within 2 business days.

To continue with the answer, you can do this with the Restrict when a field has a specific value.

Hello @Fitoussi Matthieu Your best option is to make a support ticket. Similar case could be found here: https://community.atlassian.com/forums/Jira-questions/Change-administrator/qaq-p/2223411 Since you are on free tier, I will request assistance from Atlassian support engineer and they should reach out to you in 2…

Hi @marianna_taborda To clarify what you need to do: You have a drop down field with three values. Status in your workflow cannot be changed, unless a specific value has been selected from drop down field.

Hello @B Jayashree (MIS) Please elaborate on what kind of error are you getting.

Hello @Admin Adding a group to the JSM notification scheme doesn't necessarily send a notification to the users that are part of these group, rather a custom automation rule would be doing this better. A basic setup of the automation rule: * Trigger - Work item is created * Action - Send email where the recipient is the DE…