Nikola Perisic Community Champion

Hi @고수민 This is a public forum and information like your instance is sensitive and bad actors looking for the same ones can misuse it, that's why I've removed it. If you are on free plan and you weren't active for 120+ days, Atlassian automatically deactivates all instances.

@lrossi Since this is your company's instance, no one has access to your Jira, expect you and the people you are working with. Therefore, they are the ones who need to give you access.

Hello @lrossi I've removed sensitive info about your instance. This is Slack related topic, not Jira?

Hi @Hisham Al Mahloul , @José Regueiro Atlassian status doesn't show any problems, and you have the Standard tier, you can create an Atlassian support request here

Hello @WP Yes, you are right. The colors are chosen randomly and currently, there's no option to choose the color of the label. Soon enough, the creation of work items will be completely changed and the concept of colored labels will be lost, leaving you with default labels. My suggestion is, if you need to use a tag…

Hi @zafarjon I've requested assistance from Atlassian support engineer. They will reach out in 2 business days or next week.

@Soham Tare There's no official documentation, because feature doesn't exist. Documentation is created only for the features that exist.

Welcome @Soham Tare From Atlassian's roadmap https://www.atlassian.com/roadmap/cloud?search=mobile this is not planned yet.…

Hi @Daniel Pfeffer You can use Python for this where it will export users and projects they belong to into CSV. You will need your API token that you can get through Account Settings -> Security -> API Script: import csv import sys import requests from requests.auth import HTTPBasicAuth #…

Welcome @Anjali Joshi I've requested help from Atlassian support. They will reach out in 2-3 business days.

Hi @Stephan Weber I've requested help from Atlassian support. They will reach you in 2-3 business days.

Hello @David Kernaghan Using JSM for the first time can be frustrating. You can either use Rovo and really ask it to explain it to you in plain simple words. JSM is used for creating a portal where users are creating requests: software installation request, new equipment ordering, ordering new software, etc. These requests…

Hello @Aidan Chiu You would need Atlassian guard for external users. You have a free trial for 30 days that you can use and after that, you will be needing to pay for it to use it. You won't be charged during the trial period.

Hello @Chinedum Emelike Have you also tried with incognito mode as well?

Hello @Ana P Original estimate only needs numbers. If you put for example only 8, it will count it as 1d - which is 8 hours.

@Pat Flanakin different priorities in the backlog. Focus is on the AI currently, since everything has shifted to AI. I have a Python script that does clone software and business projects, you can check it out…

Hi @Eduardo Garcia Posadas If you are on the Premium plan, check this article: https://community.atlassian.com/forums/Jira-Product-Discovery-articles/The-tree-view-is-now-generally-available-Premium-plan/ba-p/3249554

Hello @Amita Sharma You cannot recover the deleted issues. Atlassian even asks you if you are sure that you want to delete the issues because there is no turning back. So the answer is no, you cannot.

Hi @kinoshrot Your best option would be to use Rovo for this, because it takes all company knowledge and can give answers to users based on the spaces they belong to. To keep a better structure, use folders where you would distinguish the documentation more effectively. I would suggest that every team should have a…

Hello @nagata shumpei Have you tried making a custom Forge app with all of the requirements that you have named?

Hello @Guilhem M-P First, you need to be on Atlassian premium in order to do this. Second, these are the steps: To change your Jira URL, follow these steps: * Access https://admin.atlassian.com/ and select the site you want to manage * Go to Apps → App URLs * Find the Update URL button 

@raj kumar To have Rovo to create the real-time refreshable data, that would be a limitation. It should be able to create the graphs by using the example you have given.

Hello @Jens Prokoph Each request type is tied to its work item type. If you are changing the work item type, all of the statuses would also be changed as well. This is considered as moving of a work item. It will also ask you which Request type needs to be applied. See the picture below. In automation, you don't have a…

Hi @raj kumar In order for Rovo to give the predictability data, it should have the previous example of data that Rovo can follow, and data should be added as knowledge base. 

@Chiara Dietz There is another app called Jira Administration that makes a regular user a Jira admin, but in this case, this is a regular user. Have you checked in the space roles section for the User role, do they have the default users being assigned?

Hello @Pat Flanakin You can't use the cloning feature, because it doesn't exist as native feature in Jira. What you can do is to make the space that needs to be cloned a template out of it, then when creating a new one, you can use that template. Also, you would need to bulk move the issues from one project to the another…

Hello @Diego Lopes PRO Tip: Never put the URL of your instance on the public forums. Does the form contain any type of the separator conditionals? 

@Chiara Dietz Was this behavior always like this or did it start to happen recently? What product they have for the Jira Administration?

@Chiara Dietz * The users that can see these spaces, what type of users are they? * Are these spaces team-managed or company-managed spaces?

Hello @Stefan X Atlassian automatically deletes all instances that are on free tier that haven't been used for 120 days. In order to get your sites back, I've requested an assistance from an Atlassian support engineer. They will get in touch in next 2-3 business days.