Gor Greyan Expert

Hi @JAGE I tried to find an official explanation from Atlassian, but so far I haven't found any documentation explaining why these reports are being retired. The current support documentation still describes the reports without mentioning the deprecation, and recent Community questions about the retirement haven't received…

Hi @Anette Andersen Welcome to the Atlassian Community! One thing to check is the Labels field on the missing work item. Your JQL includes: labels != post-mvp In Jira, != does not include issues where the field is empty. So if the work item has no labels at all, it won't match your filter, even though it doesn't have the…

Hey @Guillaume Desgrippes Happy to help! Yes, it is a little bit inconvenient, especially for those who migrated from DC (for me also :D).

Hi @sunil_koul Welcome to the Atlassian Community! The issue is not reproduced on my side; Rovo is working without issues. Also, I checked the StatusPage, and there are no ongoing incidents for Rovo. https://rovo.status.atlassian.com/ I would recommend clearing the browser cache or trying it in incognito mode.

Hi @Guillaume Desgrippes As far as I'm aware, this isn't currently supported in ScriptRunner for Jira Cloud. In Cloud, Enhanced Search queries are designed to be saved as Enhanced Search filters, which are then referenced from Jira boards, dashboards, and JQL using the filter rather than displaying the underlying Enhanced…

Hi @Wasay Ibrahim - Is this a Marketplace vendor account (used to manage Marketplace apps), or are you referring to a regular Atlassian account? - Do you still have access to the Atlassian account itself, but the associated email address has been decommissioned, or can you no longer sign in at all? If the email address no…

Hi @Marc Schoneveld Welcome to the Atlassian Community! If your goal is to focus the board on work grouped by Epic, have you considered using Epic swimlanes? On company-managed boards, you can configure the board to group issues by their parent Epic. Board settings --> Layout --> Swimlanes -->Epics This won't filter the…

Hi @mk1765 Welcome to the Atlassian Community! It depends on which type of access you're referring to, as Jira Cloud has several permission levels. Product access – determines whether you can access Jira at all. Project role (Administrator, Member, Viewer) – determines your role within a specific project. Project…

Hi @Faustina Eadie As far as I'm aware, the Work Type Hierarchy is configured at the site level, not per Work Type Scheme. This means you can't have different hierarchies assigned to different schemes within the same Jira Cloud site, even on Jira Premium. Changes to the hierarchy apply to all company-managed projects in…

Hi @Ujwala Vallala For your specific scenario, where the attachment is uploaded during the same transition, I don't believe this is currently possible in Jira Cloud. Workflow validators, including ScriptRunner Jira Expression validators, cannot reliably inspect the filename of an attachment that is being uploaded as part…

Hi @Natalie Cotela I agree with @Sami Shaik suggestions, especially checking the Re-fetch work item data action and verifying that the label value is valid. One additional thing I'd recommend checking is the Audit log for the flow execution. It will show whether: - the work item matched the JQL condition, - the Edit work…

Hi @Robbin Miculinich I agree with @Pablo V_ , there isn't a native out-of-office feature in Jira Cloud that automatically notifies customers or other users that someone is unavailable. We've been using the Out of Office Assistant app that Pablo mentioned in our own environment, and it does exactly what you'd expect for…

Hi @Rebekka Heilmann _viadee_ I don't believe the JQL syntax is the problem here. The Set entity property action in Automation stores the property on the issue, but that doesn't automatically make it searchable via JQL. For an entity property to be queried with issue. property[...], it first needs to be indexed by an app…

@İsmail Genç If my or @Martin Runge 's answer helped you, kindly ask you also accept the answer.

Hi @İsmail Genç Please try to: - Open Jira in an incognito/private browser window. - Clear your browser cache and cookies, or try a different browser.

Hi @Lisa Plevin When you say it's the user's own app, could you clarify what type of app it is? a Forge or Connect app they've developed, an OAuth 2.0 (3LO) app, or another type of custom integration? Also, what is the exact message the user received saying the app needs administrator approval? A screenshot of the…

Hi @Vivian HOAREAU Thanks for the question. Could you also let us know: Is the app missing from Manage apps, or is it installed but not functioning? Which Color Cards app/vendor were you using before the upgrade?

Hi @Michael Welcome to the Atlassian Community! You don't need to delete the status itself. Instead, you can unmap it from the column. To do this: Go to Board settings → Columns. Under Map statuses to columns, locate the status you want to remove. Drag and drop the status into the Unmapped statuses (or Unassigned statuses…

@Abilash Thanks for the reply. If it worked, kindly ask you to accept the answer for future readers. Happy to help you!

Hi @Madhusudhan Matrubai Welcome to the Atlassian Community! Before suggesting an alternative, could you clarify one thing? Are your users opening the classic create page intentionally, or are you simply looking for a way to share a URL that pre-populates the Project and Issue Type before Behaviours are applied?

Hi @Gene Slusiewicz Just to clarify, are you unable to sign in because the verification code is being sent to your old email address, or are you already signed in and simply want to change the email on your account?

Hi @Daniel Zhang Please try in a different browser and in incognito mode. Disable browser extensions. Change the network. I have already checked https://status.atlassian.com/ page, but there are no ongoing incidents. If the problem persists, please contact Atlassian support team with the Trace ID…

Hi @Abilash Thanks for the details. You can accomplish this with a single Jira Automation rule using IF / ELSE blocks. The rule would look like this: Trigger: Field value changed - Data retention period IF Data retention period = 30 Edit issue → Set Data retention end date to: {{issue.Requested decommission…

@Benjamin Zhou Happy to help you!

Dear @Abilash Thanks for the clarification. Yes, this can be achieved with Jira Automation, but the exact rule depends on the field types you've created. Could you let me know What field type did you use for the data retention period (Select List, Number)? What are the option values (30 days, 60 days, 90 days)? Once I know…

Hi @Benjamin Zhou The options displayed under the Actions button are generated from the workflow transitions that are available from the issue's current status. If you want to remove "Change Current Location" from that menu, you'll need to modify the workflow rather than the Actions menu itself. In your screenshot, "Change…

Hi @Surekha Diligent Before contacting support, I'd recommend trying again in an incognito/private browser window or a different browser. If the error persists, you'll need to contact Atlassian Support and include the Trace ID, as it allows them to investigate the request in their internal logs.…

Hi @Abilash Seems, that the Data retention end date shown in your screenshot is not a standard request type field that you can create or configure yourself. It is calculated automatically by Jira Service Management based on the requested decommission date and the selected Data retention period. If you're trying to achieve…

Dear @David Socorro Thanks for the feedback. Yes, in this case, contacting support is the best.

Hi @G Preeti It sounds like your automation is always transitioning the subtasks to DEPLOYED, regardless of the parent's new status. Instead of only checking that the parent has changed, also check the destination status. Trigger: Work item transitioned Advanced compare - If {{issue.status.name}} equals DEPLOYED Branch to…