Gor Greyan Expert

Hi @yanakorotenko Welcome to the Atlassian Community! I'd recommend trying the following first. Open the login page in an incognito/private window or a different browser. Disable any VPN, proxy, or ad-blocking extensions, as they can interfere with reCAPTCHA. If possible, try signing in from a different network. If the…

Hi @David Socorro A few things you could check first: - Try performing the same action in an incognito/private browser window or a different browser. - Check whether another site administrator experiences the same issue. - Verify that the user you're trying to grant access to has an Atlassian account and isn't already a…

Hi @Steven Berlan Thanks for the question. I wasn't able to find an existing JAC bug that matches this specific behavior. If you've reproduced this consistently in an incognito window with browser extensions disabled, I'd recommend raising a support ticket with Atlassian. They can verify whether this is a new bug and, if…

Hi @Javier Vázquez Gurrola A few things I'd recommend checking first: Confirm that the user you're trying to add already has an Atlassian account and has accepted any pending invitation. Try adding a different user to the same space. If that succeeds, the issue may be specific to the original user. Try adding the user from…

Hey @Charles K Pius At this point, I'd recommend contacting Atlassian Support directly. They can verify which remaining association is preventing the account from being deleted and help remove it if appropriate. Select Personal data and GDPR. https://support.atlassian.com/contact/#/

Hi @Singh_ Rahul_ENG_ Thanks for the question. At the moment, issuetype does not support the WAS or CHANGED JQL operators, and Atlassian has already tracked this as a Cloud feature request, but it is closed as Won't fix. Find it here. https://jira.atlassian.com/browse/JRACLOUD-60707 I can suggest two workarounds. Use the…

Hi @Charles K Pius The most common one is that your account is still associated with Atlassian sites or organizations, as the last Billing Admin or Organization Admin. Could you check whether you still have access to any Atlassian sites or organizations under admin.atlassian.com? If so, make sure you've removed yourself as…

Hi @Patrick White Thanks for the question. Yes, this can be done using Jira Automation. One approach is to use the Field value changed trigger: Field: Attachment Change type: Value added Then add an Advanced compare condition to check the filename of the uploaded attachment. First value {{attachment.filename}} contains…

Hi @Scott Bell I like having a one centralized place, where we can track changes. Really good feature. Thanks :)

Hi @James Awuah You are welcome. Kindly ask you to make the answer accepted, if it is helpful.

Hi @Trudy P Claspill Thank you. Yes, it is right, my original suggestion wasn't correct. I was approaching it from a different angle and expected the conditions to be evaluated independently. In Data Center, I have automations in that logic, and it is not stopping after the first IF, when it is false. It's an interesting…

Dear @Benjamin Zhou Unfortunately, I'm not aware of a free Marketplace app that provides this type of interactive issue-key search on a Jira dashboard. Rich Filters is the closest solution I'm familiar with, but as you mentioned, it may not be suitable due to the licensing cost.

Dear @Benjamin Zhou I understand your requirement: you'd like users to enter an issue key and immediately see the corresponding approval stage. Unfortunately, Jira's native dashboard gadgets don't support that type of interactive search. Gadgets such as Filter Results are based on saved JQL filters, so users can't type an…

Hi @James Awuah There isn't a way to configure the Jira Cloud for Slack app so that Sync this conversation is turned off by default. The current behavior is that the sync option is enabled by default when creating a work item from Slack, and users need to manually disable it if they don't want the Slack thread synchronized…

@Benjamin Zhou If you're referring to a dashboard, you don't search by issue key directly on the dashboard itself. Instead, you create a saved filter using JQL. key = XXX-12345 If you want to see all issues in a particular approval stage "Current Approval Stage" = "Waiting for Manager Approval" You can then add a Filter…

Hi @Trudy P Claspill Thanks for the interesting question :) One approach that comes to mind is to use multiple independent IF blocks rather than nesting them as If/Else. Each IF condition will be evaluated independently, so if the field contains both A and C, the rule will execute Actions 1, 2, 3, and, via the next block,…

Hi @Kelly Gurr Unlike Jira Software Scrum and Kanban boards, the Go-to-market space doesn't provide the traditional Board settings, so you won't find options to configure the board's sorting or ranking. At the moment, there isn't a built-in way to automatically sort the board by fields such as Due date or Priority. If you…

Hi @Benjamin Zhou - Create dedicated workflow statuses for each approval stage: Waiting for Manager Approval and Waiting for Finance Approval. - Create workflow transitions between those statuses. - Use Jira Automation with the Work item transitioned trigger to update a custom field whenever an issue enters one of those…

Hi @Martin Vali Thanks for the question. Unfortunately, this isn't possible in Jira Cloud Automation. The Work item transitioned trigger only exposes the From and To statuses. Although there are two different workflow transitions leading from Extinguished to In RCA, the transition name itself isn't available as a smart…

@ProlocoSormano It can take some time for Atlassian to process cancellation requests fully. After requesting cancellation, your subscriptions remain active until the next billing date. Then they are put into an Inactive state. The data is kept for a period of time in case you change your mind and want to reactivate it.…

Dear @ProlocoSormano https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ First, you need to cancel the subscription you have, then delete the account.

Hi @ProlocoSormano Welcome to the Atlassian Community! https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ You can find this documentation, where it is described how to delete your account.

Hi @John Penna Thanks for the question. I found this suggestion, which has a linked issue; one of that relats to the version dropdown. https://jira.atlassian.com/browse/JRACLOUD-84225 You can also comment on this and vote.

Hi @Wil Jones Welcome to the Atlassian Community! I found this suggestion/feature request to support Rovo-specific scopes for service account API keys. I think this is the case. https://jira.atlassian.com/browse/AX-1938

@Benjamin Zhou Thanks for the reply. If you're using Jira Software l the answer is unfortunately still no. Jira Software doesn't have a native approval feature or approval steps like those available in JSM, so there isn't a built-in field that exposes the current approval step in the issue navigator or on dashboards. If…

Hi @AGASTYA SHARMA Welcome to the Atlassian Community! Yes, indexing is asynchronous. As a result, Jira Cloud does not guarantee immediate read-after-write consistency for JQL searches. After an issue is created or updated, search results may temporarily return stale data until the index is updated. In most cases this…

Hi @Benjamin Zhou Thanks for the question. If I understand your question correctly, you're looking for a way to display the current approval step, Finance Director Approval or Accounting Manager Approval, outside the issue view, such as in the issue navigator or on a dashboard. At the moment, Jira Service Management…

@NIDHI NIDHI I'd recommend checking whether there have been any recent changes to the permissions or the space configuration. If there have been recent changes, users may see this error when trying to access it. I checked the Atlassian Status Page, no Incident is reported for now. So I recommend contacting Atlassian…

Hi @NIDHI NIDHI Have you tried it in incognito mode or clearing the browser cache? Also, check whether other users in your Jira site experience the same behavior.

Hi @Julia F_ Welcome to the Atlassian Community! As a first step, I'd recommend trying the following: - Open Jira in an incognito/private browser window or use a different browser. It will help to determine whether the issue is caused by cached data, cookies, or a browser extension. - Check whether other users in your Jira…