Gor Greyan Expert

Hey @Andreas Kossatz I suggest contacting Atlassian Support and providing the error message. https://support.atlassian.com/

Hi @Ирина Welcome to the Atlassian Community! I checked the Status Page; no Ongoing incident is reported. Could you try clearing your browser cache or using incognito mode? If the issue persists, I suggest contacting Atlassian Support, or if you are not the Site Admin, inform your Site Admin to contact Atlassian Support,…

Hi @Andreas Kossatz Welcome to the Atlassian Community! Is this happening only for your account, or do other users on the site see the same error? Have you tried opening the page in an incognito/private browser window or a different browser?

Hi @kashish verma I think members from the Atlassian Team can verify them. We don't have such access. Wait a little bit; members will see and process your request.

Dear @mohsen khodadadzadeh Then I agree with Arek; the best is to wait a little bit and try again later.

Hey @Alejandra Palacio Perez Thanks for the clarification. The rule structure looks correct to me, so I don't think the calculation itself is the issue. Since the result is inconsistent, could you add a Log action immediately after the Lookup issues action and log the following smart value? {{lookupIssues.Story…

Hi @mohsen khodadadzadeh Could you inform are you trying to create a Free Jira site or are you creating a site under an existing paid Atlassian organization? If this is a Free site, you may not be able to contact Atlassian technical support directly. If you're creating the site under an existing Standard, Premium, or…

Hi @Destiny Welcome to the Atlassian Community! I suggest creating an Atlassian Support request for this. (You need to be an admin on your instance to create a ticket; otherwise, you can ask one of your admins to create it). This is a community forum is for users of Atlassian products to help each other, but we can't…

Hi @Alejandra Palacio Perez Could you share a screenshot of the Edit issue action? I'd like to see how the Story Points value is being calculated. The behavior you described suggests the rule may be updating the Epic by adding/subtracting values rather than recalculating the total from all child issues.

Hi @조재오 Please try via incognito mode or clear the browser cache. https://jira-software.status.atlassian.com/ No ongoing Incident is reported on the Atlassian side. Otherwise, as @Tinker Fadoua mentioned, wait a little bit and try again.

Hi @Phương Hoàng Thị Mai Welcome to the Atlassian Community! As far as I'm aware, this isn't supported natively for standard Jira Software approvals. The ability to approve directly from Microsoft Teams is currently available for Jira Service Management approval requests. For Jira Software workflows, I couldn't find any…

Hi @Michael Day Welcome to the Atlassian Community! Adding what @Trudy P Claspill suggested. Using the WAS ... DURING operator is a good option if you're looking for issues that were in specific statuses during a given time period. Another option, depending on what you're trying to report, is to use the status CHANGED…

Hi @Thorsten Kamann Based on the current Atlassian documentation, this appears to be the expected behavior rather than a bug. I think this was changed after May. The documentation doesn't describe a way to create a new scoped token that spans multiple Atlassian products.…

Dear @Linisha Venita Pinto Got it, thanks for the information. Some members from the community posted similar issues. I suggest to wait a little bit, I think Atlassian has some issue on their side, which is not dispalyed on the Status Page yet.

Hi @Yadav_ Shivani Another member also faced the issue. https://community.atlassian.com/forums/Jira-questions/jiracloud-is-taking-forever-to-load-and-gives-error/qaq-p/3266130 No incident is reported on the Status Page, but it seems there is an issue on the Atlassian Side. I suggest waiting a little bit and following the…

Hi @Pooja Piplade Another post for this issue has been reported here. https://community.atlassian.com/forums/Jira-questions/jiracloud-is-taking-forever-to-load-and-gives-error/qaq-p/3266130 No ongoing incident is reported for now. https://jira-software.status.atlassian.com/ Also, on my side, Jira is working well. Try…

Hi @Linisha Venita Pinto , I checked the Atlassian Status Page; no ongoing incident is currently reported. https://jira-software.status.atlassian.com/ Could you clear your browser cache or try via incognito mode? Also, is it taking too long to load for you or for all teammates?

@Tasneem Talawala The query parameter needs to contain a value that Jira can match against a user's profile, their display name, or email address. If the value extracted from the Requirements field doesn't exactly match a user, the API can legitimately return an empty result. Could you please share. - Value you're…

@Joshua Stokes Thanks for confirming that. In that case, the users can manage many project-level settings, such as request types, forms, queues, SLAs, customer notifications, and project automation, as long as they have the appropriate project permissions. For workflows, there's a bit more to consider. Atlassian introduced…

Hi @Joshua Stokes One question: are these company-managed or team-managed projects? That makes quite a difference, because in company-managed projects some configurations (such as workflows, screens, field configurations, permission schemes) may still require a Jira Administrator if they're shared across multiple projects.

@Tasneem Talawala Thanks, that makes sense. Since the reviewer is stored as plain text inside the Requirements field, you can extract the name using Automation, but the extracted display name cannot be used directly as an Assignee reliably. Jira Cloud needs the user’s Atlassian account ID. The most reliable solution would…

Hi @Tasneem Talawala Could you clarify what the reviewer field is? Is it a plain text field containing the reviewer's name? A user picker field?

Hi @Balakumar Welcome to the Atlassian Community! Could you clarify what you're trying to achieve? Do you want to find issues that are linked (blocks, relates to) to issues that appear on another Scrum board? Or are you trying to find issues that belong to two different boards? It's worth noting that boards don't have a…

Hi @Davila_ Mauro Welcome to the Atlassian Community! Community members don't have permission to your space and board. If you can't find the user in the assignee field, most probably that user doesn't have the Assignable Users permission in the project. You can check this documentation.…

Hey @J B Glad to help!

@Anette Andersen Happy that the issue is solved. Glad to communicate with you! Have a nice day.

Hi @Ivanna-Maria Welcome to the Atlassian Community! The message in your screenshot is quite generic, so it's difficult to determine the exact cause. A few things. Try installing the app in an incognito/private browser window or a different browser to rule out a browser-related issue. If the issue still persists, I suggest…

Hey @Anette Andersen Does opening the board filter directly and adding AND key = BBCX-123 (replace with the issue key) return the issue? Does the issue appear in Issue Navigator when using the board filter, but not on the board itself?

Hi @J B In your Create work item action, add the Attachments field to the fields being copied. Jira Automation lets you choose the source work item (for example, the trigger issue), and it will copy all of its attachments to the newly created work item. The feature is documented here:…

Hey @Anette Andersen Thanks for the update, and glad you were able to find it in the filter. If the issue ssue matches the filter but doesn't appear on the board, maybe the problem is board-specific rather than JQL-related. A few things I'd check next. Is the issue's Status mapped to a column on the board? Issues in…