Gor Greyan Expert

@Matus Mucha The issue is fixed; all services are marked as operational on the status page. Check again if the issue is still actual or not. https://jira-software.status.atlassian.com/

Dear @Igor Stankunov The issue is fixed; all services are marked as operational on the status page. https://jira-software.status.atlassian.com/ You can check again.

Hi @NICOLETTA HADJILAMBI Welcome to the Atlassian Community! If the same SQL statement works directly in the database but does nothing in SIL, I would first check whether the script is actually reaching the SQL part and what values are being passed into it. I’d suggest adding log messages before and after sql() and also…

Hi @Igor Stankunov Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding this issue. You can follow this status page. https://jira-software.status.atlassian.com/

Hi @Silvia Saric Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding this issue. You can follow this status page. https://jira-software.status.atlassian.com/

Hi @Monica Dan , Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding this issue. You can follow this status page by selecting the Jira card and following updates. https://status.atlassian.com/

Hi @Yesari __ , Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding this issue. You can follow this status page by selecting the Jira card and following updates. https://status.atlassian.com/

Hi @Matus Mucha Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding this issue. You can follow this status page. https://status.atlassian.com/

Hi @Byron Patrick Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding this issue. You can follow this status page. https://status.atlassian.com/

@Akshata Mali I am not from the Atlassian Team. I just provided you with the source, where you can follow up on the updates about the incident process. Once it is resolved, you will see a green Operational mark on the Jira Card. Thanks.

Hi @Büşra Öztürk Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding that. You can follow this page. https://status.atlassian.com/

Hi @serhii_pylypenko @david_bruderer Welcome to the Atlassian Community! Atlassian has an ongoing outage regarding that. You can follow this page. https://status.atlassian.com/

Hi @Gabriela - LeanZero Thanks a lot for the update. Somehow, I missed it.

@Helmut Leonhardt Happy that I could help. Also, kindly ask you to accept my answer if it helped you. Have a good day!

Hi @Daniel Deak Welcome to the Atlassian Community! https://jira-software.status.atlassian.com/ Atlassian has an ongoing incident regarding the search functionality. It can be from there. But for me, it is available now. I think you can wait for the incident to be resolved, then check again.

Hi @Julie Pihl Rasmussen Could you first let us know whether you're a Jira Administrator, Project Administrator, or an end user? If you're not an administrator, I'd recommend asking your Jira admin to verify whether your permissions or board access have changed recently. If you are an administrator and you're the only one…

Hi @Helmut Leonhardt Thanks for sharing the screenshots. One thing I noticed is that the request body appears to contain only the GraphQL mutation. Based on the Xray GraphQL documentation, the request body should be sent as a JSON object with the query property rather than the raw mutation itself. Could you try changing…

Hi @Kiran Welcome to the Atlassian Community! The error message is quite generic, so it's difficult to determine the exact cause. I'd first try creating the space without inviting any users to see if the issue is related to the space creation itself or the invitation step. Also try via an incognito browser. If the problem…

Hi @Ivan Andrieiev The monthly automation usage limit cannot be increased while remaining on the Jira Standard plan. The limit is tied to your subscription and isn't something that Atlassian Support can increase on request. Before considering an upgrade, I'd recommend reviewing your automation usage. In many cases, you can…

Dear @Helmut Leonhardt Thanks for the additional information. If your Xray endpoint is protected by an IP allowlist, then Jira Cloud Automation may indeed be blocked, since web requests are sent from Atlassian Cloud infrastructure rather than your company's network. There isn't a Jira setting that allows you to configure…

Dear @Helmut Leonhardt Thanks for sharing the mutation. Please also verify these points. - The Content-Type header is set to application/json. - The GraphQL mutation is wrapped in the expected JSON payload, like this. { "query": "mutation { updateTestType(...) { ... } }" } - The Authorization header is identical to your…

Hi @Helmut Leonhardt Welcome to the Atlassian Community! Since the same GraphQL mutation works from PowerShell, the query itself is probably fine. The issue is most likely related to how the request is being sent from Jira Automation. I would first compare the Automation web request with your working PowerShell request and…

@Kristy You're correct. That's a limitation of Bulk Clone. The issue hierarchy isn't fully remapped when cloning into a new project, which is why the parent link must be updated manually.

Dear @Kristy Happy that you could achieve it. Also, as far as I'm aware, Jira doesn't provide a native one-step option to create a new project that includes both the project configuration and a predefined set of template issues.

Hi @Priyadarshini R Welcome to the Atlassian Community! I think Jira Automation itself cannot revoke product access based on inactivity. The approach can be to use Atlassian Admin APIs or an external scheduled script to find users who have been inactive for more than 90 days and then remove their Jira product access or the…

Hi @Kristy Welcome to the Atlassian Community! Yes, this is possible in Jira Data Center, but it depends on what you want to copy. If you're only looking to reuse the project configuration (workflows, issue types, screens, permission schemes, notification schemes) you can create a new project and associate it with the same…

Hi @Andy Fieweger Welcome to the Atlassian Community! If you're just looking to verify the custom field ID, you can do in this way: Go to Jira settings ->Work Items -> Custom fields, locate the field, click on Contexts and Default Values, and check the URL. You'll typically see something like customFieldId=12345.. That is…

@Alla Tadevosyan jan, Happy to hear that the issue is resolved :) 

Hi @Cristian Zuccalá Welcome to the Atlassian Community! Just to clarify, are you experiencing incorrect sprint reports after changing the timezone, or are you asking whether changing the timezone affected the sprint itself?

@Alla Tadevosyan jan, happy to help! 😊 Please let us know if refreshing the board resolves the issue. If it does, we'd appreciate it if you could mark the answer that helped as Accepted, so it can also help other community members who encounter the same problem in the future.