Gor Greyan Expert

Hi @Vanda Ceric Glad that this helps. After the work, let me know if you need further assistance.

Hi @Matthew Couture Welcome to the Atlassian Community! You’re right — Jira’s Kanban board architecture only allows a single visual instance of each issue. Even though an issue might satisfy multiple swimlane queries (e.g., both assignee = userA and "Additional Assignees" contains userB), Jira won’t duplicate that card. It…

Hi @Ryan Broadhurst Welcome to the Atlassian Community! It is possible to do, via one automation. Please try like this. Trigger: Field value changed → “Due date” Issue type = Story Create variable: oldDate = {{fieldChange.from}} newDate = {{fieldChange.to}} dateDiff = {{#=}}{{newDate.diff(oldDate).days}}{{/}} Branch: For…

Hi @Vince Clark Thanks for the interesting question. I try this one, and seems it worked. - For weekend → Out of Hours First value:{{issue.resolutiondate.convertToTimeZone("Asia/Yerevan").format("E")}}<br>Condition: Regex matches (?i)^(Sat|Sun)$ - For Before 09:00 → Out of HoursFirst…

Hi @Buddy Toe Welcome to the Atlassian Community! Unfortunately, you can't edit or change the colors of status categories.

Hi @kelly.jee Please try the following one. import com.atlassian.jira.component.ComponentAccessor import com.opensymphony.workflow.InvalidInputException import com.atlassian.jira.issue.customfields.option.Option def cfm = ComponentAccessor.customFieldManager // Update these IDs to your own customfield IDs def cf1 =…

Hi @Vitheya Monikha You’re correct — the new Enhanced JQL Search API (/rest/api/3/search/jql) no longer returns the total field that was included in the /rest/api/3/search responses. Atlassian replaced the old pagination and counting model with a new token-based approach (nextPageToken), which improves performance but…

Hi @ג'ורדן אלבז, Welcome to the Atlassian Community! If your Atlassian site is scheduled for deletion due to inactivity, the best way to prevent it is to log in as soon as possible — even a single login activity usually resets the inactivity timer. If the site is already in the deletion process or you can’t access it, you…

Hi @Vitheya Monikha Please try this one. GET /rest/api/3/search/jql?jql=project = MYPROJECT AND status = "To Do" Host: your-domain.atlassian.net Authorization: Bearer <token> Accept: application/json POST /rest/api/3/search/jql Host: your-domain.atlassian.net Authorization: Bearer <token> Content-Type: application/json…

Hi @Administration SeafrigoIT Welcome to the Atlassian Community! You can check the following articles. https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/?utm_source=chatgpt.com https://www.atlassian.com/licensing/purchase-licensing/howtopay?utm_source=chatgpt.com

Hi @Vitheya Monikha The REST API you are using has been deprecated and has now been removed from Jira. You have to move everything to this new search api: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get https://developer.atlassian.com/changelog/#CHANGE-2046

Dear @Johan Maljaars Try reactivating via your identity provider (if managed): - If your organization uses SSO or an external identity provider (like Okta, Azure AD, or Google Workspace), your IT team can usually reactivate the user there. - Once reactivated, that user should be able to log in again and add additional Org…

Hi @Johan Maljaars Welcome to the Atlassian Community! If you’ve lost access because the only Org Admin is no longer available, Atlassian will first recommend that you try contacting the former Org Admin to have them add another Org Admin who can help you regain access. This is the preferred approach since the Org Admin…

Dear @Jens Z. Just to clarify — when you say “template settings,” do you mean that these related work items (and assignees) appear automatically whenever you create a new issue?Or are you trying to edit the existing linked issues and their assignees on a particular issue?

Hi @高德伟 , Welcome to the Atlassian Community! BigPicture often inherits or respects the language that Jira is currently using for the user or system. So make sure: The default language of Jira is set to Chinese (or at least supports Chinese). Jira allows selecting a default language under Administration → System → General…

Hi @Jens Z. Welcome to the Atlassian Community! As I know, the Related work items area you see in Jira is not a configurable template — it’s a dynamic list generated by issue links. Those icons (assignee avatars, status, etc.) are pulled from each linked issue automatically. There isn’t a “template” for that list itself.

🌟 Happy Friday, Team! 🌟 This week was a little bit messy but productive — I kicked off our third Jira training course for company employees 🎓 and continued work on the Jira Cloud setup project. It’s always exciting to see more people getting comfortable with Jira and improving how we collaborate as a team. :) 

Hello Community! Great Idea :) Happy to connect - https://www.linkedin.com/in/gor-greyan-a334621b4/

Hi @Julius_Forlefac Welcome to the Atlassian Community! It’s great to have you here! 🎉 Jira can feel a bit overwhelming at first, but once you get the hang of it, it becomes an amazing tool for managing work and collaboration. :) Don’t hesitate to ask questions as you learn — this community is full of helpful people who’ve…

Hi @Fabio Mamonjy Welcome to the Atlassian Community! It sounds like you might’ve lost access due to a permission or workspace change. A few things you can try: Make sure you’re logged in with the right Atlassian account (especially if your company uses SSO). Check with your Jira or Bitbucket admin — they can confirm if…

Hi @Sapidblue Technologies Pvt_ Ltd_ Welcome to the Atlassian Community! You can check that in the following article. https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

Dear @Kaushal Kumar Singh Glad that it helps. Have a nice day!

Hi @Kaushal Kumar Singh Thanks for the question. If you want to find tickets that have the label "Engineering", in your provided JQL, you put !=, which means you exclude those ones. I think the following one will work, if you want all tickets, with the mentioned label. project = ABC AND issuetype IN (Feature, Initiative,…

Hi @Sergio García-Consuegra _Decadis AG_ In Jira Server or Data Center, the “Transition Issue” action in Automation lets you: Choose either a destination status or Choose a specific transition name (e.g., “Update customer info”), regardless of where it goes. In Jira Cloud, unfortunately, it only allows: The “Transition…

Hi @Vanda Ceric Welcome to the Atlassian Community! I think, the following solution will work for you. 1. Create a filter The board is powered by a JQL filter that spans multiple projects. Go to Filters → View all filters → Create filter In the JQL bar, write something like: <span>project in ("DWH", "SAP", "Applications",…

Hi @Natalie Keane You can check the following materials, if this can help. https://www.slideshare.net/slideshow/introduction-to-jira/1066878?utm_source=chatgpt.com https://community.atlassian.com/forums/Jira-articles/Video-Tutorial-Jira-Basics/ba-p/1389209?utm_source=chatgpt.com…

Hi @Puru Welcome to the Atlassian Community! In Jira, boards are just views based in filters(JQL). That means a ticket only "disappears" from Board X because its JQL filter no longer matches after you move it. You don't need to clone or duplicate tickets - you just need a shared filter that covers all board. Go to Filters…

Hi @Kenneth Ejner Schläger Could you please check whether the "Exclude person who caused the action" checkbox is set or not in the Customer notifications section? You can check it through the attached screen. Also here is the docmentation for the Notifications.…

Hi @ckopanon Yes, it is possible. I tried it in my instance, and it worked. Trigger: Issue Transitioned to --> In progress Condition: {{smart values}} condition -- > {{triggerIssue.Priority}} is grather then 0 Lookup issues: status = "Prioritization" AND "Priority" > {{triggerIssue.Priority}} ORDER BY "Priority" ASC Branch…

Hi @Anthony Butler Welcome to the Atlassian Community! In Jira, adding new resolution values is typically a low-risk change as long as you don’t rename or delete existing resolutions. The main risk is logical gaps in filters, automations, reports, and scripts that explicitly reference old resolution values — those won’t…