Gor Greyan Expert

Comments

  • Hi @Madhav Jaligama Welcome to the Atlassian Community! As Gabriela mentioned, if the project has already been archived, you'll first need to restore it before you can move it to the trash. Also, whether you can delete the project depends on the project type and your permissions. For company-managed projects, you must be a…
    in I created two projects. i want to delete them how? I was trying to create jira back log, but could n Comment by Gor Greyan July 9
  • Hi @Sanuthma Sandanaki Munasinghe Welcome to the Atlassian Community! If you're referring to a read-only field type, then the value typically cannot be updated by Jira Automation or the REST API. Read-only fields are generally intended to display information rather than store editable values, so they don't accept updates…
    in Is it possible to add a value to a read only field in Jira using an automation rule? Comment by Gor Greyan July 9
  • Hi @Corinne Guibert For this use case, I would separate the options into two patterns. If these are internal scripts or server-to-server integrations, the most practical approach is usually a dedicated service account, not a personal user account. The API token will still need rotation, but it avoids the risk of the…
    in Best practice for authentication to Jira Cloud for long-lived automations and integrations? Comment by Gor Greyan July 8
  • @Oliver Schultz I would recommend comparing this project with one where the users can see the queues. In particular, check whether the users are assigned the same project role (for example, Service Desk Team) and whether there are any differences in the project configuration.
    in JSM Queue not shown for viewers Comment by Gor Greyan July 8
  • Hi @Oliver Schultz Welcome to the Atlassian Community! In Jira Service Management, Queues are only available to licensed agents. Users with a Viewer role can access issues they have permission to view, but they don't have access to the agent interface, which includes queues and the Kanban/list views based on those queues.…
    in JSM Queue not shown for viewers Comment by Gor Greyan July 8
  • Dear @Ксения Apologies for the confusion in my previous reply. I mistakenly assumed this was a Jira Service Management project, where Project settings → Email requests is available. Since you're using Jira Software, it is not applicable. If the issue started after a new user was added to the Gmail mailbox, it's worth…
    in не приходят заявки Comment by Gor Greyan July 8
  • Hi @Sefidini Welcome to the Atlassian Community! This doesn't appear to be related to an Atlassian product or service. The issue seems to concern your organization's care documentation application ("Pflegedoku"), so the Atlassian Community isn't the right place to troubleshoot it. I'd recommend contacting your…
    in Pflegedoku Comment by Gor Greyan July 8
  • Hi @Melisa Adaklı Welcome to the Atlassian Community! This doesn't sound like the expected behavior. Clicking "Create new automation rule" from the Recent rule runs panel should normally take you directly to the Automation rule creation page, not redirect you to the project's board. If you can still access the Automation…
    in "Create new automation rule" linki tıklanınca erişilemiyor / doğru sayfayı açmıyor Comment by Gor Greyan July 8
  • Hi @Kristy Welcome to the Atlassian Community! When you create a project using "Create with shared configuration", the new project shares the same configuration schemes as the source project rather than creating independent copies. This includes items such as the workflow scheme, issue type scheme, screen scheme, field…
    in Create a new project by 'create with shared configuration' from a existing project. Comment by Gor Greyan July 8
  • Hi @SOMASUNDARA BHARATHI Welcome to the Atlassian Community! In this case, the lookup and branch are probably not the issue if your log actions are already showing the correct issues. The issue is more likely with the smart value syntax used in the Edit work item action. Firstly, I will not use this format. {{issue."Story…
    in Why IF Else Block Condition is not Allowed inside the Branch Comment by Gor Greyan July 8
  • Hi @AutomationUIUser Based on my experience with Jira Service Management Cloud, the Customer Request Type field is a system-managed field that Jira Service Management creates and maintains automatically. It is used internally to associate Jira issues with JSM request types, and it isn't intended to be created or managed…
    in Clarification on "Customer Request Type Custom Field" field type in Jira Service Management (Cloud) Comment by Gor Greyan July 8
  • Hi @Ксения Welcome to the Atlassian Community! Since the emails are still being delivered to the mailbox but no longer creating requests in Jira Service Management, it should be related to the email channel rather than the mailbox itself. Could you check whether the email channel is reporting any errors under Project…
    in не приходят заявки Comment by Gor Greyan July 8
  • Hi @Karen Caramelo Alves Has the issue been resolved?
    in No me aparecen los campos configurados en Create Screen Comment by Gor Greyan July 8
  • Hi @Karen Caramelo Alves Since it only affects one user while another Site Admin can create issues without any problems, it doesn't appear to be a configuration issue. I'd first ask the affected user to try an incognito/private browser window or a different browser. If the behavior is the same, it would also be interesting…
    in No me aparecen los campos configurados en Create Screen Comment by Gor Greyan July 7
  • Hi @Karen Caramelo Alves If this was working previously and has stopped only recently, I'd first verify that the Create Screen and Field Configuration are still configured correctly for the affected issue type. Just to clarify, is this a Company-managed project or a Team-managed project?
    in No me aparecen los campos configurados en Create Screen Comment by Gor Greyan July 7
  • Hey @keerthi_guntupalli One thing I would try is removing the double quotes around the date values. Since these are simple date fields, the CSV values should be like: Start, Finish 07/06/2026,07/09/2026 Also, make sure the Map field value checkbox is not selected for the date fields. For date imports, Jira should take the…
    in Error for bulk updating dates for sub-task Comment by Gor Greyan July 7
  • Hi @ML Sorry, I missed that part. https://marketplace.atlassian.com/apps/293/jira-calendar-plugin?hosting=datacenter&tab=overview Have a look at this if it fits your requirements.
    in Automatically update calendar by a form Comment by Gor Greyan July 7
  • Hi @ML Thanks for the question. I think this is definitely possible with Jira Service Management, and I'd recommend starting with the native capabilities before looking at Marketplace apps. You can create a request type with a Form to capture the booking details, such as the vehicle, booking date, start time, and end time.…
    in Automatically update calendar by a form Comment by Gor Greyan July 7
  • @Rossco107 You should delete the site first, then try to delete the account. * Go to admin.atlassian.com > [Your Site] > Products, and delete each product (like Jira). * After that, try deleting your account again. See this documentation.…
    in Cancel - and delete my data Comment by Gor Greyan July 7
  • Hi @Rossco107 Welcome to the Atlassian Community! Since this is an account and data privacy request, the Atlassian Community can't remove your account or delete your personal data. If you no longer have access to an organization or to any active products, I'd recommend contacting Atlassian Support directly to…
    in Cancel - and delete my data Comment by Gor Greyan July 7
  • @keerthi_guntupalli Thanks for sharing the screenshot. The mapping looks correct to me, and since you can also update the Target start field manually using the same date format, it doesn't appear to be a date format or field configuration issue. Could you share a sample row from your CSV (without any sensitive information…
    in Error for bulk updating dates for sub-task Comment by Gor Greyan July 7
  • @keerthi_guntupalli Thanks for the additional information. Since you're using a Date Picker field and the same mm/dd/yyyy format works for another field during the CSV import, I don't think the date format itself is the issue. It makes me think whether the Target start field is configured differently from the other date…
    in Error for bulk updating dates for sub-task Comment by Gor Greyan July 7
  • Hi @keerthi_guntupalli Welcome to the Atlassian Community! The error message indicates that Jira is rejecting the value because it doesn't match the expected format for that date field. Could you let us know how you're performing the bulk update (CSV import, Bulk Edit, Automation, REST API) ? Also, could you confirm…
    in Error for bulk updating dates for sub-task Comment by Gor Greyan July 7
  • Hi @Stewart_ Emily _ Global D_T Welcome to the Atlassian Community! I agree with Gabriela’s approach here. The important part is to keep each Fix Version object in context while checking the name. I would also suggest adding a temporary Log action first. {{#issue.fixVersions}} Name: {{name}} | Release date: {{releaseDate}}…
    in Jira Automation: Populate Due date with Release Date of Fix Version containing "202" Comment by Gor Greyan July 7
  • Hi @NICOLETTA HADJILAMBI Sure, could you run the script with these log statements and share the output? The logs will help identify exactly where the execution stops and whether the issue is with the SQL query, the returned values, or the watcher assignment. include "C:\\Program Files\\Atlassian\\Application…
    in Power sil script does not work Comment by Gor Greyan July 7
  • Hi @Andy Fieweger Happy that you could find the Field ID. Adding what @Gabriela - LeanZero mentioned, another way to troubleshoot this is to add a temporary Log action before the Edit work item action. For example, log the value you are trying to set into the date field, such as: Roadmap value: {{issue.Roadmap}} Target…
    in JPD: Automation to Update Custom Date Field Upon Action Comment by Gor Greyan July 7
  • Hi @Meera Subramanian Welcome to the Atlassian Community! Did you check the "+" button on the board view? In my Team-Managed project, in the Feature section, that is not available for turning on/off. But I have added it via the "+" button.
    in In my JIRA Team-managed Software project I'm unable to see Development in Project Settings->Feature Comment by Gor Greyan July 6
  • Hey Folks, The issue is fixed; all services are marked as operational on the status page. Check again whether the issue is still actual or not. https://jira-software.status.atlassian.com/
    in assignee list is empty on jira Comment by Gor Greyan July 6
  • Dear @QueenMary Bastin The issue is fixed; all services are marked as operational on the status page. Check again if the issue is still actual or not. https://jira-software.status.atlassian.com/
    in The Sprint are not automatically started Comment by Gor Greyan July 6
  • @Akshata Mali The issue is fixed; all services are marked as operational on the status page. Check again if the issue is still actual or not. https://jira-software.status.atlassian.com/
    in field Assignee does not show any team member Comment by Gor Greyan July 6
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