OpsHub - Enterprise class Integration and Migratio Atlassian Partner

Hi @Anurag Patel For the error, here are a few things to check: * Make sure the GitHub access token has the right permissions (like repo access and the necessary scopes). * Double-check that the GitHub app is installed and properly authorized. You might also want to regenerate the token to make sure it's valid. If you want…

Hi @Shashank Agrawal You can integrate ServiceNow with multiple Jira sites manually, but since yours is an enterprise - here’s the risk: * A single API token with access to all Jira sites? If it’s compromised – all of your data is exposed. * Each Jira site has its own workspace and schema. If something doesn’t sync right,…

Hi @Chuck Schneider JSM may not be fully multi-tenant like some other systems, where each tenant is completely isolated. But still, you can create separate projects within the same instance to manage multiple teams or customers, where each project can have its own settings, permissions, and workflows, so you still get…

Hi @Laura De Vita It is possible to setup a one-way integration from Jira Cloud to Microsoft Dynamics CRM Online. While some plugins offer basic sync capabilities, they often have limitations—such as restricted field mapping (especially for custom and asset fields), performance issues with bulk issue update, and limited…

Hi @Santosh Prajapati Building an integration between Jira and ServiceNow using REST APIs might seem easy and low cost, but it’s not due to the data complexity and ongoing maintenance. For example, mapping data format between both the systems – time zone, drop-down lists, inline content, comments, rich text content, users,…

Hi @Danielle Cantrell Glad to hear that you already have experience with integration with applications like Zendesk. For integrating ServiceNow with Jira, you don’t need to set up or provide administrator access to the account used for API. A better option is to create a separate service account and restrict it with only…

Hi @Evgeniy Makarov I believe by Jira Server; you mean Jira Data Center. If yes, then there are multiple ways to migrate or copy the Jira Server to the Cloud with the help of JCMA or Atlassian partner. You may refer to an article on the Atlassian community that walks through the key considerations before migrating to Jira…

Hi @Andrea Hakim Have you explored an option to migrate from the Data Center to the Cloud? Having two separate systems requires aggregation for generating a single report. To simplify the process, we recommend you to migrate your DC data to Cloud, so you can log a work directly in the cloud itself. So, in the future…

Hi @Yi Meng CSV imports may seem simple, but they come with serious pitfalls that can derail your migration: * Critical links between work items, attachments, and fields are often left behind. * Key dependencies, and history won’t transfer over – leaving teams working on incomplete data. * CSVs lack tools to fix issues or…

Hi @Rafael You can check with Pro Cloud Server support for the issue, but still, you can try the following: * Double-check that your Jira filters are properly linked and synced with EA * Make sure Pro Cloud Server is set up right to fetch the filters * Check if the Jira permissions for Pro Cloud Server are all set up…

Hi @Ojase Emmanuval The team has already shared workarounds for merging users. Just adding a few more points for a migration: * Double-check that issue history, comments, and attachments make it over smoothly. * Consider moving in stages so you can catch any hiccups early and keep things running smoothly. * Keep an eye on…

Hi @pradeepr1 Here, for the error, you may look into the following things: * Make sure the ADO-required fields are mapped between Jira and ADO. * For the ADO-required fields, set the default value in the mapping to avoid failures, even if field values are not coming from Jira. If you're looking to sync Jira and ADO…

Hi @Poorvasha Sudhir Kumar Moving from Azure DevOps to Jira Software requires careful planning to avoid risks like downtime, losing information or having mismatched data. These are a few key parameters to consider for a hassle-free migration: * Whether to retain the same templates from ADO or refine and improve them during…

Hi @Avis Perfecto In addition to Opsgenie sandbox instance and sample test cases, you can check for the following as of now: * Will Jira issue ID change when migrating to Jira Cloud? If the issue ID changes, will Opsgenie integration have a way to reconcile it with new IDs? * Will the whole DC be migrated in one go or in…

Hi @Soumya Ray , Integrating Tosca and Jira will be straightforward. However, as you mentioned, “If the Test Case is failed, then a bug/defect will be automatically logged in Jira with proper details and snapshots.” For this requirement, there can be two approaches: * Log a defect in Tosca and integrate the defect with…

Hi @Ahmed Attya 1. Build a sync yourself: This is a good option for a basic use case, but at the same time, don't underestimate the effort involved in automation. Here are a few things to consider: * How would you recover if an event gets missed in Jira? For example, if a status change happens but the event doesn't get…

Hi @Adrian Gonzalez Migrating from Jira Data Center 8.17 to the Cloud is definitely possible and doing it in chunks in one of the migration best practices. But it’s important to plan carefully. To decide the right approach, here are a few things to consider: * Are Jira DC and Cloud using the same field templates? * Do you…

Hi @Andrey Ivanov To create a ticket in Jira and have it automatically transferred to Zendesk, you can simply integrate Jira and Zendesk. This will allow you to sync tickets between the two systems seamlessly, making the process smoother for both teams. If you need something that scales easily, consider using an enterprise…

Hi @lorna.twiddy You can use OpsHub Integration Manager (OIM) to easily integrate Jira Cloud with Clarity in real-time. OIM is an Atlassian Silver Solutions Partner, and an enterprise-grade data integration platform which can help you sync updates, tasks and a lot more between Clarity and Jira Cloud. Supported Entities by…

Hi @Mike Masucci You can use OpsHub Integration Manager (OIM) to easily integrate Jira Cloud with Clarity in real-time. OIM is an Atlassian Silver Solutions Partner, and an enterprise-grade data integration platform which can help you sync updates, tasks and a lot more between Clarity and Jira Cloud. Supported Entities by…

Hi @Venkata Subbarao Harish Nimasakavi There are multiple ways to migrate like copy Jira data, JCMA or Atlassian partner. Selecting one tool will depend on following: - Do both the Jira versions you are working with have the same field templates? - Are you moving an entire project or only selected data? - Is the newer…

Hi @Syed Ushher Ahmad Here’s how you can solve this: If you want GitHub updates like comments and commits to show up in Jira without Jira sending anything back to GitHub, you’ll need an integration that supports one-way synchronization. How You Can Set It Up 1. You need to configure the integration to pull updates from…

Hi @charly braun If the structure were the same, you could have done this with JCMA. Alternatively, here are two approaches you can consider: * Jira Native CSV Export/Import: You can export the data, manually adjust it in the CSV file to match the new structure. Jira allows exporting 1,000 issues at a time, which should…

Hi @Richard Kroon, CSV presents challenges when it comes to handling attachments and downtime. CSV can: * Migrate only basic data. (Basic fields, simple descriptions, etc.) * It won't preserve test data, comments, attachments, and relationships. * It can only import a limited number of issues in a single import. * It is…

Hi @guy_geoffroy_ayadokoun This sounds like you have a custom field mapping issue. Since you have already tried using a CSV file which didn’t work, consider using OpsHub Migration Manager (OMM) to migrate team-managed projects with custom fields. OpsHub offers the flexibility to define custom field mappings for accurate…

Hi @Lana The "Azure DevOps for Jira (Official)" integration primarily connects with Jira Software, not Jira Service Management (JSM); meaning it focuses on syncing development activities like commits, pull requests, and builds directly within the Jira Software project, not within the JSM service desk features. What you can…

Hi @Nency Doshi The issue you're encountering occurs because your Azure DevOps (ADO) account and Jira account are on different tenants, which can cause authentication and authorization conflicts. Here's how to resolve it: Solution 1: Use a Personal Access Token (PAT) in ADO If you're using an integration tool, it might…

Hi @Tharunkumar B , If you're looking to integrate only commit or change set information, then GitLab-Jira native integration might work well. However, if you're aiming to integrate issues, epics, and other data between GitLab and Jira, especially at scale, then Atlassian Silver Solutions Partner, OpsHub is a better…

Hi @Gal Fatal Currently, with the "Zendesk Support for Jira" app, only comments added in the ‘Zendesk Support’ comments tab are synced and trigger notifications between Zendesk and Jira. Regular Jira comments in the general ‘Comments’ section aren’t synced or notified through this integration, which can be limiting if you…

Hi @shib saha You can find a detailed Atlassian document here with a step-by-step guide on setting up the integration. It requires installing plugins on systems to send/receive data. This type of setup is best suited for small-scale and basic integration. Also, they are often based on webhooks, which tend to slow…