Comments
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Hi @Nikola Perisic Could you share a bit more about the reason for using the Webhooks to sync the data between ServiceNow and Jira, as it makes synchronization slow, and is unreliable. Hence, we strongly recommend not to use the Webhooks for sync purposes. Besides that, if you are willing to try a third-party tool that is…
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Hi Ricardo, Numerous tools are available for migrating data from Jira Cloud to Jira Server, but based on experience, it’s essential first to outline the key requirements you need for the migration. It will help you better evaluate the tools on the market to find the best fit. Data migration projects can be complex and…
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Hi @Berat Altunhan While data migration may seem straightforward—simply moving data from one tool to another—in reality, it's a complex process that demands careful planning and strategic execution. Various challenges can arise during a project migration, such as managing large data volumes, handling complex legacy data,…
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Hi @MURUGESH S Yes, an add-on is available for Salesforce-Jira integration as mentioned in the above answers. But based on our experience, we do not recommend add-on-based integration for the following reasons: 1. It uses systems (Salesforce, Jira) resources which tend to make them slow even for the basic create-update…
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Hi @Betsy Edson Keeping a separate or single instance depends on the organization's requirements. Based on the experience, here are the options with their pros and challenges which may help you in your decision: Option 1: Manage two separate instances under a single organization/account. Pros: a) It allows you to keep data…
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Hi @Ashna Vaghela When integrating Zendesk and Jira, it's crucial to prioritize data protection. This involves establishing appropriate permissions to ensure that each system only has access to the necessary information, thereby safeguarding your data. Zendesk's native integration with Jira needs admin rights on the end…
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Hi @Claudia María Caldera Hermosillo Yes, you can migrate or export your projects from one Jira account to another using the built-in tools in Jira. You can refer to this page for details on how to migrate the projects. Additionally, there is a page that provides information on the limitations of a free Jira account.…
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Hi @Humashankar VJ The Jira Align tool can be used by a scrum master to plan sprint goals with available team members. It helps in determining the scope, roadmaps and dependencies across teams. Jira tool can be used by the development team for work execution which then can be synced to Jira Align. A common use case is…
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Hi @Rajesh Sailada As mentioned by others, Atlassian has ended support for Jira Server in the mid of February 2024. We assume by On-premise Jira, you mean Jira Data Center. You may refer to an article on Atlassian community that walks through the key considerations before migrating to Jira Data Jira Cloud, benefits of…
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Hi @Andrew Buckwell It seems that for every reply before integration creates a ticket in another vendor ticketing system, you require the integration to check if a ticket for the same thread already exists. If it does, it should update the existing ticket rather than creating a new one. Some sync tools can handle such…
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Hi @Andrea Hardy Yes, integration tools are available which can integrate both Jira Server and Jira Cloud to the same ServiceNow instance. However, the following points need to be considered for selecting the appropriate tool for integration: * Format Retention: ServiceNow uses HTML for rich text formatting while Jira…
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Hi Sai, There are a few solutions available in the market for migration from Rally to Jira. These plugins are broadly divided into 2 categories based on the approach being used for migration. 1. CSV based export & import (with downtime): -Only basic data (Basic fields, simple descriptions, etc.) can be migrated. Here, the…
