Gerusa Lobo Specialist

Hi @Devarajan Mani I found it. * https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Say-goodbye-to-field-configuration-schemes-and-hello-to-the/ba-p/3160315 * https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/FAQ-amp-Reference-Guide-Transitioning-to-the-New-Field-Schemes/ba-p/3197911 I…

Hi @Matthias Gaiser _K15t_ and @Rebekka Heilmann _viadee_ , In my experience, when we don't have a classic scope for application or module, I usually selected all granular scopes for read or write. For exemple: Assets. The granular scopes for assets starts with cmdb Besides the API indicates a few granular scopes to read a…

Hi @Matthias Gaiser _K15t_ I my experience, We could mix both scope types, but for different applications. For exemple: To read jira issues and assets: Read read:cmdb-attribute:jira read:cmdb-icon:jira read:cmdb-object:jira read:cmdb-schema:jira read:cmdb-type:jira read:servicedesk-request read:jira-user read:jira-work…

Hi @Rebekka Heilmann _viadee_ , I've tried test atlassian service accounts, but I have a some difficult. Mainly with Basic conections. We only have a success with Assets API, but in Jira and Confluence API's the connection was have a 401 error response. It is like the scope is not working properly or it works only to…

Hi @Davide Cascapera, You can create a script to retrieve attachments and send them to Assets. In this script, you could refresh the JWT token after a certain number of attachments have been sent. For example, you can renew it once every 10,000 attachments inside the loop.

Hi @Davide Cascapera Adding to he another comments: If you need upload the attachments one time, I have a solution for you. That way will not work if you need synchronise two systems, but it works on demand. Analyzing the interface upload button to attach files on Assets, using the dev tools, we can find 3 sequence…

Hello @Syd Skaff, Beyond any plugin, if you use Google Sheets you can use Google Apps Script connected to the sheet to update the custom field options through the API. Apps Script is a cloud-based JavaScript platform powered by Google that lets you integrate with and automate tasks across Google products. Google App Script…

Hello @Kate C_ How can I disable the Atlassian Partner (in the community) for my account, and continue publish as a normal contributor?

Happy Jira Admin Day - 2025! 🚀 In this year up to now my big challenge it was at begin of the year, when I helped a client with its IdP domain change. They need update the Email domain for accounts and change the IdP connection without any impact to Jira Users. For do that I created the procedure and scripts to change the…

Hi @jayaprakasha Reddy B The time tracking in Jira is a Project Configuration. It could be able in a project permission. There is not a Global Configuration to enable or disable it. In Settings -> Work items -> Time Tracking you can configure a few parameters as the time format, the workdays and the copy the comment to…

Hello @Tulika @Tomislav Tobijas As I know, all API endpoints in Atlassian need a authentication. https://developer.atlassian.com/cloud/jira/software/basic-auth-for-rest-apis/ I don't know any Atlassian endpoint that is not required the authentication to run with success. If you put a endpoint in a browser, you are still…

Hi @Tulika All endpoints in Jira Cloud needs a user authentication. Some pluggins hide the authentication because use its add-ons users. The information access and endpoints available are based on access and permission of the user in a projects. If the user don't have access in a project he won't get any information for…

Hello @Amrik Birdi For this task my suggestion is you use a screen to transition in a workflow with this field set as required or with a validator. Reference: https://support.atlassian.com/jira-cloud-administration/docs/map-a-screen-to-a-workflow-transition/ Automation can filled a field based on ruled, but it is not…

Hi @Lynoure Braakman Adding the information from @Piyush Annadate _ACE Pune_ When you change the project Key, the old key is keeping in use by the project, so, if you in a filter you try to get SMP-123 the jira will understand witch project and will redirect to new DEV-123. After the key changed, the Jira wil proceed a…

Hello @Gethyn Jones You can cancel the product subscriptions: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ In this article have a whole procedure to delete a site: https://community.atlassian.com/forums/Jira-articles/Atlassian-Cloud-How-to-Delete-Your-Site-amp-Cancel-Your/ba-p/1772196…

Hi @Collista Lewingdon Besides any configuration in Confluence, the Data Policy in Guard could prevent it. "Prevent anonymous access The anonymous access rule allows you to prevent people who are not logged in from viewing pages and issues covered by a data security policy. People will not be able to view content covered…

Hello @Lívia Fernandes Bomfim As @arielei have commented, there is a data security policy on Organization level on Guard that could be configured to prevent anonymous access in jira or confluence. https://support.atlassian.com/security-and-access-policies/docs/what-is-a-data-security-policy/ Regards.

Hi @Paresh Magar Maybe you can use something like that: issue in portfolioChildIssuesOf("ABC-123") and issuetype = 'Story' portifólio function getting all childs and child of childs up to subtask from a Epic, Feature or Initiative. Another approach could be grouped issues based on a label, version or a customfield.…

Hi @Chris Holmes My suggestion in this case are changed the email for these accounts. You can disconnect the IdP to account and change the email account temporarily, put a old or something like that, as for example: email_old@domain. To disconnect the account to IdP you can use this endpoint:…

Hi @fp2018 To verify if there is another organization with same domain verified, please check: All Accounts = Managed Accounts + Available to Claim, as image above. If yes all Atlassian Account with this domaim were available to claim and the domain is verified only in your organization. Also, could be a difference between…

Hi @Jannis Using API we have the same permission to get information that we have in UI. You could create a group and provide browse project permission in all projects to it. I think, with this permission the user will be able to read all information on issues and projects but won't edit or create. Remember, If you have an…

Hi @mrane Are you receiving any Atlassian notification? Could you check if you email provider has any kind of block or if your email domain in a Atlassian black list. Also, based on your licensing plan(standard or free plan) there is a limit of how many email notifications your site could sent per day. And it could be…

Hi @fp2018 How do we claim the rest of the Entra accounts into JSM managed accounts so they can use SSO? First of all, you can check in domain verified if the total account = available + claimed accounts and set the claim as automatic. If you have any difference, probably your domain was verified in another organization.…

Hi @Vikrant Yadav Answer all Requirements: 1. Licensing Requirement: Do users who are already licensed under abc.atlassian.net and need access to abc-external.atlassian.net also require additional Atlassian Guard licenses for the second organization? No, in Atlassian Guard each account count only one time independent of…

Hi @Vikrant Yadav First for all: There are a big difference about external user and managed account. Managed account is a Atlassian account with a verified domain and claimed in the organization. External user is a any user without domain verified in organization. You can only use SSO and Provisioning in managed accounts.…

Hi @Vikrant Yadav look at this article : https://community.atlassian.com/forums/Articles/Multiple-orgs-can-verify-and-claim-users-from-the-same-domain/ba-p/2688009 Regards.

Hello @Kate C_ I want to share that I've got the ACP-120 certification using the voucher. Thank you so much.

Hi @mrane In Jira Cloud there are 3 levels of notification configuration. First: notification scheme https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/ Verify if the…

Hi @Vishnupriyaravi There are a diference between project and board on Jira. Board is show cards of the one or more projects. To create issues in a Company Managed Project the user needs at least Browse Project and Create issues pernissions in that project. You can configure the project permission to allow all logged users…

Hello @Katherine Lord My suggestion are based on how many domains you want have in your destination site. If will you use both domain in same destination site, you can ask for Atlassian to update all owner date in jira and confluence from an account A to B for the users with duplicated account, and deactivate the old one,…