Gerusa Lobo Specialist

Hi @Abdullah Khan I suggest you upgrade your plan to Standard or Premium for a while to fix it and after that, return to free plan. Best Regards.

Hello @Abdullah Khan You could proceed a few checks before ask the Atlassian transfer te ownership. At first, if you are Org Admin of this Organization, you can check in MyAtlassian: https://www.atlassian.com/purchase/my/ Check If you are technical or billing contact of your Organization, like that: If yes, you can change…

Hi @Angelie Stephens Is it possible for the Atlassian partner to become a Rising star? Or is it necessary to turn off the partner to do that? Thanks in advance, Gerusa

Hi @Sebastian Krzewiński To comments there are two triggers that you can be use: comment.update and comment.created. You can use them to get the attachments data in the comment. But, if the attachment will be insert in issue outside comment, you could use: * Trigger: Field value changed * Fields to monitor for changes:…

Hi @Eric Roetenberg To get the filters jql, I think the API request is the only way. You can do that with simple script to get id, name and jql for example. Best Regards.

Hello @Eric Roetenberg In Jira Cloud you can use this API to get the jqls. https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-filters/#api-rest-api-2-filter-search-get Best Regards.

Hola @Teresa Ruiz-Rico Gómez Un Backup/Restore hace una substitución de los dados del site destino. Lo más recomendado para lo que quieres es el Copy Data. Copy Data permite la selection de los proyectos o spaces que se quiera copiar para la otra instancia. Mi sugerencia es que haga la copia para lo sandbox primero y solo…

Hi @Mariano If you don't want to expose you DC environment, maybe you could create a script to get these new issues in Cloud and create them in DC. This script could be in another server with access thought firewall to only cloud site, and work as bridge, get the information in cloud and writing in DC. API to Cloud: Issue…

Hi @Lucas Modzelewski _Lumo_ , The Jira 3.13 is so different that if you try to proceed the update to new versions you will need more that 10 jumps considering database, java and jira major updates, and it is possible have many things broken after that. I Suggest you recreate the projects in cloud manually and proceed with…

Hi @Murat Sahan You said that you download the jar file. Could you install JCMA directly from Marketplace interface? Which jira server/DC you have? To JCMA works, the server must be has a internet connection with cloud environment.…

Hi @Chad Fedie The Administer Jira Global Permission is about permission to Administer Jira System, to change system configuration and all kind of schemes, as workflows, screens, permissions, notifications,... The project permission is configured in a permission scheme related of the project and give access to users for…

Hi @Chad Fedie The project permission scheme able users access a projects. Look at In Project Permission Scheme which groups have permission to: * Browse Projects * Edit Issues * Create issues Like these: The recommendation is use a role for these kind permissions, but it is possible use a groups or even "logged users".…

Hi @Quentin MD I 've tested in jira cloud import csv. Try import the ParentKey as Epic Link in Wizard. The Epic mapped was already created in Jira Project. Let me show my test file: Wizard mapping: Issue created: Best Regards.

Hi @Quentin MD In any csv issue import you must be mapping the issue.summary. Also, It they are existent issues or you want define the key, the issue key too. My recommendation to import csv with Epics, you need import the Epics first, and after the storys or tasks. You can use this kind of format: Best Regards.

Hi @Chad Fedie About users can view all projects and edit issues, it could be about a permissions in Project Permission Schemes of the projects. * Maybe many projects permissions have any logged users permissions to view or edit issues. * And Team Projects could be a "open" permission, allow all people to access them. If…

Hello @K AKSHAY SAGAR To send attachment to jira, you need create a API call like this: postAttachment = post("<a href="https://instanciab.atlassian.net/rest/api/2/issue/%24%7BissueKeyPost%7D/attachments%22" rel="noopener nofollow noreferrer"…

Hola teresa, Si, es posible. En la Organization hay una opción llamada Copy Product Data en Settings > Data Management. Para que sea posible, es necesario que el user tenga permisión de Org Admin en los dos sites. Dependendo de la cantidad de proyectos, mi sugerencia es que llame un Atlassian Partner que los apoye con la…

Hi @tejas patel You need to ask help for Atlassian Support.

Hello @Felipe Delatorre There is a difference between Version 2 and 3 for the API for jira cloud comments. In version 2, the comments payload uses a markdown format. POST {url}/rest/api/2/issue/{issueIdOrKey}/comment { "body": "Lorem ipsum" } Add Comment v2 In version 3, the payload use a json format, allow more details…

Olá @[deleted] Você pode acessar o link: My Atlassian Nessa página você vai encontrar todos os sites/produtos que estão na sua conta. Na tela do site/produto, você pode ir em Gerenciar assinaturas. Indo em gerenciar assinaturas, você pode cancelar a assinatura. Ao cancelar, o site fica ativo ainda por 15 dias, e depois é…

Hi @Lorenzo Caputo If your Organization is centralized format, you could configure the Product Admins or selected users with "User Access Admin" permission in their Products, than they will could manage user and group access in products. I hope help you.

Hi @Dimitris Schizas You can disable before it or only give access for the products in cloud for a specific users. You could prepare the products group access to have up to 10 users. I suggest you configure a jira premium trial, start a sandbox, and proceed a test migration to sandbox, previously for the production…

Hello @Dimitris Schizas, If you disconnected the Active Directory, the users won't migrate correctly. It is very important in a migration, migrate at least, all users related to projects and spaces, to have a minimum impact and preserve history and data in issues. For example, if a user not migrate, all data related, as…

Hi @Bart van Wijk If your organization have the classic format, you don't need do anything, because the directory of the groups in sandbox was completely separated of the production. If your organization have the centralized format, to clean up you could create a script using this endpoint to delete the groups:…

Hi @Ammy Woodbury You could verify the roles configured in the Manage watcher list in project permission scheme. I hope help you.

Hi @Ali Abdullah You can create a validator or condition in a issue transition in workflow, with a rule to restrict to finish the issue A only if the all its subtasks were finished previously, for example. Sub-Task Blocking Condition - Condition to block parent issue transition depending on sub-task status. Or if you want…

Hi @Dmitry Alabyan, For schedule, In automation I defined the jql inside the schedule parameters. Using that way, the automation works as a loop for all issues searched in jql. Please, Look at the second automation image configuration in my previously post.

Hi @Dmitry Alabyan, The both projects must be in the automation scope to be able edit an issue in the second one. You could verify it. Also, if it is ok, the problem could be any permission for the automation actor or issue security. I help hope you.

Hello @Dmitry Alabyan At first you can develop a manual trigger to check if the rule is ok, as in bellow: It is important to configure the scope for both projects. To have a periodic processing, we can use something like this: Also, to have a automatic updated, keeping all issue synchronized, you can use, something like…

Hello @ramyaallena If I understand correctly, you want create a automation to filled the customfield2 with changes of the custom field 1, is it? Maybe, instead use a customfield2 to storage the issues, you could use a issue link to do that. Also, you could use the customfield1 in automation, to create these issue links. I…