Andy Heinzer Atlassian Team

Hi Manish, I understand that you are wanting to be able to use a Jira Service Desk customer account in order to be able to access and edit Entity properties via REST. This is not possible to do with those specific account types. The reason for this is explained in some more details in the Jira Server Developer…

Hi Orlando, I have tried to install both the HelpCenter Corrector and the Refined for Jira Service Desk addons. So far I have not been able to make my Service Desk pages look exactly like yours in the screenshot. I'm not even getting this Information panel in my view of the same version of Jira Service Desk's customer…

Hi Christy, I see that you're using a Jira Cloud site, and seem to be having some concerns in regards to dates appearing inconsistently on some Jira issues. However I am not certain that I understand the exact details of where this is happening. The default status field in Jira does not exactly have a date associated with…

Hi Rick, I understand you are looking for some documentation in regards to a reminders feature. However I am not yet clear on exactly which add-on to Jira Cloud might be providing the reminders feature you are referencing here. There is a Jira Labs plugin that can provide reminders: * Marketplace listing * Documentation As…

@Abhay That feature has already been implemented in Jira Service Desk Cloud back in December 2017. There was a blog post about in Automatically create linked issues from new requests. So you should certainly be able to do this in Cloud. However the original question had the asker trying to do this in the Server platform…

Hi Ankit, Sorry that I have not been able to lead you to a solution here. I would recommend reaching out to our Developer Community - Jira Server category with this question. I am unable to move this question there myself. That site is better suited towards supporting the development of plugins for Jira Server. Regards,…

Hi Christian, This particular error indicates that you have at least one board in Jira that is setup with a status in a column that appears to be an invalid status (or perhaps the name of the status has some kind of illegal character in the name). I'm not certain exactly what is causing this just yet, I have a few theories…

Hi Jesse, Thank you for the extra details. With that info I was able to replicate this in my Chrome. As such I have created a new bug ticket for this in JRACLOUD-73683, for Jira Cloud and JRASERVER-70494 for Jira Server. I would recommend watching these tickets to be aware of any updates to this. Thanks for reporting this.…

Hi Dimitar, I came across another report of a duplicate notification behavior in the Jira Server/slack integration over in https://community.atlassian.com/t5/Jira-questions/Duplicate-slack-notifications-four-of-them-for-every-issue/qaq-p/1272036 It appears there is a bug in the plugin. The good news is that this has been…

Sorry Dimitar, I think I was confused with the Jira Cloud integration. Try taking a look at the setup documentation in How do I set up a project to post notifications into Slack? I am curious to see what settings you have for your setup, particularly on the page My thought here is that perhaps under the bottom section for…

Hi Jesse, I see that you are running into some problems using an issue collector for Jira against a new beta version of Google Chrome that might have some breaking changes. I have tried to recreate this problem, but so far I have been unsuccessful. I'll share my steps so far, and I'd hope to learn more about yours so that…

Hi Sarah, I think I understand what you are looking to do there. Natively with Jira is not something I think it possible. But I think there are some scripting or automation plugins that can probably help here. I saw that your account appears to have Scriptrunner, so I tried to find an approach in that plugin that would…

Hi Dimitar, I understand that you are seeing duplicate notifications in Slack when integrated with Jira. I suspect that you might have created more than one subscription between this slack channel and this project, in which case we could expect to see duplication of events. Try this: Go into the slack channel in question,…

Hi, Sorry to hear about this problem. It appears that when Jira is starting up here, it's launching the setup wizard, and failing to get any further here. The error message of Database is locked is rather telling. It indicates that the database Jira is currently configured to connect to is not available for this…

Hi Knut, I understand that your Jira instance appears to be getting into an unresponsive state after a few days and you are looking for more information about why. Thanks for including the thread dump. I used the samurai.jar utility to take a closer look at this thread dump. I found that there were at least 2 threads…

Thank you for posting your solution here @luizduarte ! It might help others if you post your solution as a separate Answer here (instead of a reply), that way we can accept your answer to mark this as resolved. Feel free to duplicate your answer there and accept your own answer. This helps other users that might search our…

Hi Michal, I see that you are making essentially the same REST API call to two different projects here where one is working and the other is not. The key detail here is in the error message: {"reporter":"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown."} This message is thrown because of a…

Thanks for posting back with your solution here. If you like you can accept my answer, OR if you prefer, post your solution as it's own answer and accept that. This will help to mark the question has having a solution, in turn it can make it easier for other users that might have the same problem to figure out why. Cheers,…

Hi Orlando, Sorry to hear about this problem. However I do not recognize the specific page to which you are referring to here within Jira Service Desk. I would like to learn more here so that we can help. * Are you by chance using an additional plugin/add-on with Jira that might be altering or offering up this page here? *…

Hi Cedric, I understand that you are looking to be able to use the CSAT data collected from Jira Service Desk within a gadget on a dashboard. Unfortunately, this information is not yet something you can retrieve via that gadget type. There is a feature request to make the CSAT data searchable via JQL over in…

Hi @luizduarte If you happen to be in Brazil, I would recommend using the KB Adjusting daylight saving time - Brazil, 2019. Since Brazil stopped using daylight savings in 2019, this KB explains some steps you can take to correct this. However I have concerns over step 3a in that KB. You might need to determine if perhaps…

Hi Stanley, Thanks for explaining that detail. When I read the original post, it wasn't clear to me that the support email address was being contained within a distribution list. My understanding is that a distribution list was being referenced in the email that was sent to the support email address to Jira Service Desk.…

Hi Anton, I am glad to hear that you have found a solution. I believe that you were affected by the bug documented in JSDSERVER-6400. It details that using multibyte characters in a request type could have the behavior of customer portal searches being unable to return any such results. This was fixed in the 4.2 and higher…

Thanks for letting us know the solution here, Bart.

Hi @Markus_COGNITIFF Thanks for your answer here. However please review our Community guidelines for Marketplace vendors. While all the points of that guide are important to follow, your previous answer here specifically does not identify yourself as having a relationship with the vendor of the plugin you are recommending…

The one I linked to, Gitlab for Jira, does appear to be a free add-on. But also I came across SCM Activity for Jira, which also appears to be free and should work with Gitlab. You can filter your search results in the marketplace page to sort for only free and Cloud platform add-ons, as as in…

Hi Michael, Thanks for posting all the details here. I do not see any errors clearly from what you have posted. I went to check to see if there might be problems with your account in some way, but found nothing there either. Did you happen to come across a solution here? Please let us know either way. Thanks Andy

Sorry for the delay in response here. Afraid this is stretching beyond my knowledge. However I believe that if you're trying to access that 'JIRA.Forms.createCreateIssueForm' which is in the Java API for Jira from a separate application, that this behavior could actually be expected. My thinking here is that because these…

Hi Maor, Sorry to report that Jira's JQL does not have a join command or similar similar function. JQL is designed to only be able to return Jira issues. While there is some adjustments you might be able to make with the ORDER BY clause in terms of sorting the results, that won't restrict the results of the rest of the JQL…

Hi Sabermi, Sorry to report, but this is a known limitation in the current version of Jira Server when trying to compile from the source code. We have created a bug ticket in regards to this problem to try to track this in JRASERVER-66224. Unfortunately we do not have a work-around for this problem at this time. The bug…