Andy Heinzer Atlassian Team

Hi @Manny Sanchez I cannot divulge who the site-admin is for that site. But please create a support case via https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account Be sure to indicate your cloud site URL in that support ticket and…

Hi @Rob Sher I understand you are wanting to be able to customize the keyboard shortcut within Jira Cloud. Unfortunately at this time, Jira does not have the ability to let users or admins change the keyboard shortcuts. We do have a feature request for this over in JRACLOUD-93262. In the current state, the keyboard…

Hi @Terrance Welch I understand you want to delete your Atlassian Account. It appears that you created an Atlassian Cloud site. Before you can delete your user account, you'll first need to delete your Cloud site. Steps to do that are in Remove domains and apps from your organization This can take several days to complete…

Hi @Jean Lamy I see you created a support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1164156 That is necessary for our support team to opt-out users from this experiment. For other users that encounter this behavior, please create a support ticket to…

Hi @Matthias Steffen I am not certain that you can use smart values in automation in that manner. Automation is limited by what is possible for a user to do in the site. For JSM requests, the reporter might have to be a user that is already a member of the customer portal. I have created a support case on your behalf over…

Hi @Maik Wiege Sorry to hear about this problem. I have created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1163472 I have some some other recent support cases in regards to JQL search results not returning the expected results, so perhaps our support team can…

Hi @Asher Francis I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434864 I recommend following up there to see if perhaps our support team can provide a solution here. Andy

Hi @엄성렬 I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1162417

Hi @Antonia I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434850

Hi @Benja Share I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434119

Hi @sjnoh I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434062 Please followup there so that our support team can assist further. Thanks Andy

Hi @Benja Share I would like to create a support case on your behalf, however I would need to know either the organization Id, the Cloud URL, your account's email address, or Atlassian Account Id of the account in question to create this support case for you. Please let me know. Thanks Andy

Hi @Daniel Scheible It appears there was a suppression on that account. Someone else within Atlassian support has cleared that suppression today before I could. Please ask your teammate to try to reset the password once more. They should receive a notification now.

Hi @JacobH I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-433528

Hi @Natalia Drault I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1161266 It appears that your site does not currently have a site-admin. Please follow-up in that support case so that our team can help here. Thanks Andy

Hi @Mateus Cunha da Silva It would probably be better to create a new question. When you do so, it should prompt you to indicate which Cloud site URL this pertains to. That information is not visible to the general public but it would be useful to myself so that I can know which site this is about. Alternatively, if this…

Hi @Diego Cañete I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-181346 I would recommend following up there so that our Jira Data Center support team can investigate this further. Thanks Andy

Hi @Mary Francis I can see you have a support case related to this in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1160117 I would recommend following up there so that our support team can help further. Andy

Hi @Byron Ojua-Nice It appears that confluence on that site is in a soft-deleted state. The product won't be completely deleted until the 2nd of August. After that time, you should then be able to add Confluence back to that site if you wish. Since this appears to be a free plan site, you might not be able to create a…

Hi @Gustavo Pereira Just to reiterate from another reply: Just to clarify, restoring the organization will not restore any product data that might have been in that org at one time. Product data is still subject to our data retention periods. Typically, if the organization has gotten to the point of inactivity to delete…

Hi @Diksha Please contact our abuse team at https://www.atlassian.com/trust/report-abuse with the details of the specific repository on Bitbucket. That will flag the repo for review by our anti-abuse team.

Hi @Rahul Rahul It appears that this particular Jira cloud site was deactivated. Our free plan sites have a 120 day inactivity limit. Should the site not be accessed by the administrator for 120 consecutive days, that site can expect to have its product deactivated and that product data is deleted shortly after. This is…

Hi @Ponnappan Ganapathiya I understand that you have a Cloud Migration trial. If this was associated via a Data Center license, then the user(s) listed as the billing/technical contact for that account would have to login to https://my.atlassian.com in order to activate that Cloud site. If you are unable to do that, then…

Hi @ERDNANDO VARGAS RODRIGUEZ I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1158367 I am not certain if our team can make direct changes to the site, but our support team should at least be able to advise your existing site-admins to help make sure that you…

Hi @Sami Khaja I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1158351 If your organization was deleted in the last 15 days, then our team should be able to restore this. However restoring the organization does not restore the Atlassian Cloud site nor the…

Hi julia.kulkova@traceray.com I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1158317 That channel would be better for dealing with sensitive information such as email addresses, and it could also potentially resolve which account should have admin access to…

Hi @pei lijun I understand that you saw this error when trying to sign up for an Atlassian Cloud site. Are you seeing a captcha appear on the page when trying to complete this sign up? That captcha is required to be completed in order to make sure that a human is completing the sign-up and not some automated process. In…

Hi @Celine Nguyen If I understand the problem, the width of the columns on a table in a Jira work item (issue), appear correctly when editing the description, but once saved, the viewing of that description shows all the columns having seemingly equal widths. Once I understood that to replicate this problem I had to set…

Hi @KVG Innovate Please reach out using the support portal link in the error message of https://rovodevagents.atlassian.net/servicedesk/customer/portal/1/group/1/create/45 That will then allow you to create a support case with the specific Atlassian team that is operating the beta for Rovo Dev Agents / Rovo Dev CLI Thanks…

Hi, In regards to the Rovo Dev Agents and the Rovo Dev CLI, support for those is currently being directed to https://rovodevagents.atlassian.net/servicedesk/customer/portal/1/group/1/create/45 Being that this is in beta, support for it should be directed to that specific portal so that our specialized support team can best…