Andy Heinzer Atlassian Team

Hi Balu, I see that you are trying to make a REST API call to a Jira Cloud site. However given the response you are seeing here, it certainly looks like your request is not authenticating as you expect here. Instead of using the account password to do the authentication, I would recommend that you generated an API token.…

Hi Anton, I understand that you are looking to revert the Jira Service Desk Customer portal. Starting in 4.1, users could opt into the new design, but beginning with 4.6 this customer portal change is rolled out by default to all Jira Service Desk projects. More details about this change can be found in the Jira Service…

Hi Christian, Sorry to hear about this problem. I was able to recreate this same behavior in my own Jira Cloud site in a next-gen project as well. However I have not found any open feature requests or existing bugs about this problem yet. In my view, this should work even for next-gen projects. Which is why I have created…

Hi Salvijus, I understand that you have several users within Jira whose userkeys match their usernames, but some more recently created users have what appear to be completely random userkeys. This is not a bug, nor is this a synchronization issue. Instead this is a change that was made to Jira 8.2 (and Jira Service Desk…

Hi Kumaresan, Sorry to hear about your frustrations here. If I understand the problem here you are not seeing commits from GitLab within Jira Cloud as you once did. However Atlassian Cloud has never had an Atlassian provided integration with GitLab. Jira Cloud's DVCS does natively integrate with Bitbucket, and once had…

Hi Kalyan, If I understand your concern here, you have a workflow validator working when executing a transition that creates sub-tasks, but you also want this validator to be applied to issue update events that happen outside of a transition. Unfortunately, the validators in Jira only are expected to work within the steps…

Hi Ankit, If I understand your posts here, you are using a plugin in Jira in order to have some other custom fields here, but that these custom fields are not appearing on the create screen of this issue type. Jira is not expected to show every possible field on the create screen by default. Instead only fields that are…

Hi Nathalie, I understand that you're using Scriptrunner in order to create issues in a Jira Service Desk (JSD) project, but that these issues are not sending out notifications as expected. JSD works a bit differently when it comes to notifications. Requests created in JSD will utilize different code in order to send out…

Hi Aaron, I understand that you're using the JiraPS powershell module to try to connect to your Jira Cloud site, but this is not working as expected for authorization calls. I found a related thread to yours over on https://github.com/AtlassianPS/JiraPS/issues/350 It seems that at least one other user seems to have gotten…

Hi Stan, I understand that you're using Jira Service Desk Cloud, but that sometimes when you CC the email address that being monitored by Service Desk, some users are not being added as requested participants to the newly created request. I believe this scenario you described can be explained in the knowledge base (KB)…

Hi Parth, If I understand your request here, you're using Jira Software Cloud in a Classic board, and you want to be able to see all the sprints in the active view, but have these grouped on the board. While there is a drop down next to the quick filters that will let you see all the issues of a single sprint, selecting…

Hi Adam, I understand that you're trying import from a Jira Server into Jira Cloud using the CSV importer, but that these imports don't appear to be maintaining the epic links on these issues. It is possible to import epic links via CSV, but it is not always as straightforward. To help in this task we have a KB on the…

Hi, I understand that you are unable to rank issues in a Jira Cloud project, and when you try to do this you are seeing an error message that there is a problem and to try again later. I found a similar internal support case recently. I am curious to learn if perhaps this is an Next-Gen project or not. In that other case…

Hi Anubhav Agrawal, I see that you are getting a stacktrace when a workflow action is happening. From reviewing this I can see that you're using a postgresql database. And that column "source_node_id" in the nodeassociation table is unable to store a null value because there is a constraint in that table of the SQL…

Hi Rick, I see that you found your own solution here. Thanks for posting back with the solution here. However in the future, please just post a new Answer rather than edit your existing question. This way our system will mark the question has having an accepted answer. This in turn automatically adds that 'Solved' to the…

Hi Jeff, Upon further inspection, I think I might know one possible cause of this. Go ahead and click on the User management link in your first screenshot, then click on the groups. This will show you a breakdown of the groups in your Cloud site. You are obviously still a site-admin, but if you were not a member of one of…

Hi Jeff, Sorry to hear about this problem. I have not seen this specific behavior before in my Jira Cloud site. I suspect that your account might be missing some level of permissions here. However I can see that you are listed as a site-admin here, so I too am confused as to the source of the problem here. I created a…

Hi, This is a pretty common scenario to see with Jira Service Desk (JSD). Just to recap, you're using an Active Directory/LDAP user directory in Jira, and when users first sign into the customer portal in Jira Service Desk, the are being granted a license seat for JSD. What I suspect is actually happening is that when the…

Hi Swapnil, I see that you are using the scriptrunner plugin for Jira, and trying to use the issueFieldExactMatch JQL scripted function, but this is not behaving as you expect. The link you cited though is a very old version of the documentation for that plugin, please see an updated version over at…

Hi Cameron, I understand you are looking to understand how often Atlassian is performing security testing against Jira Cloud. There is more info in regards in Our Approach to External Security Testing. From that page: Our external security testing approach is built around the concept of 'continuous assurance' – rather than…

Hi Michael, Atlassian Cloud products did deprecate the use of passwords/cookies for basic auth REST API requests. More details in Deprecation notice - Basic authentication with passwords and cookie-based authentication. However this happened six months ago. So I'm not sure why you would suddenly see this problem this week.…

I'm afraid I'm not very familiar with using the JWT plugin or this script itself. Could you let me know more about this? I suspect that step 3 in postfunctions it what is responsible for converting the minutes input into a worklog entry. This script is being run via the scriptrunner plugin, right? I'm not sure I understand…

Thanks for the additional info here. The use of a plugin does help at least to let me know why I could not replicate this yet. I was mistaken about this endpoint, it is not a private endpoint, but rather it looks like it is a public endpoint after all. You can see more documentation about this endpoint in GET…

Hi Micha, I can see that you are looking to use the 'create linked issue' feature, but are unable to do so with separate Jira sites. Unfortunately, the documentation you linked here is for Jira Server, not Jira Cloud. You can see in the Cloud version of that same document there are some slightly different options here:…

For anyone else that might come across this post, when issues in jira are suddenly not editable because they are in a specific status: this happens because the workflow that issue is using likely has a property to prevent users editing when in that status. More details in Workflow Properties. This of course assumes that…

Hi, I understand you are looking for the last sprint closed in a project in Jira Cloud via the REST API. There are a couple of problems that prevent this specific request. First off: sprints are not bound specifically to a single project. Sure you can set a sprint to only include issues from a single project, but the…

Hi Corey, Sorry to hear about this problem. I see that you are unable to add this custom field to this issue when you are in the queue view here. I found that this is actually a documented bug in Service Desk that we are tracking over in JSDSERVER-6659. We have not yet seen many reports of this. I know that 4.1.0 is…

Hi Andrew, Sorry to hear that you are not very happy with next-gen here. I understand that you want to try to migrate your data into a Classic project, but our own documentation is telling you that the process to import this data will not preserve the epic links in place currently. The documentation is correct, this is not…

Hi Jeffery, I see that you are unable to create an epic link for a new issue. I would recommend that you reach out to your Jira Cloud site admin in this case. I can see that you have Jira Cloud site that has both Service Desk and Jira Software. In order for you to be able to add issues to an epic, you need to have the…

I'm having some difficulties trying to replicate this problem. Could we take a closer look at the workflow being used for this step? I'd be interested to see what steps it might have for the post-functions here. Also are you using any sort of plugins for Service Desk here? In my setup, the customer portal doesn't quite…