Andy Heinzer Atlassian Team

Hi John, I understand you are wanting to upgrade both Jira and the Postgresql database running the Jira database at the same time and have some questions about the steps to take. First off, I would not recommend even trying to use Postgresql 10 with any version of Jira before 8.6. The reason being Jira 8.6 is the first…

Hi I understand that you want to be able to hover over a link in Jira that links to a Confluence page and then get a preview of that page. To the best of my knowledge no such integration exists today. I do not know how this could be done either with the native products or any add-on currently in Marketplace. That said, I…

Hi @Hézső_Zsolt I understand you're trying to integrate your Jira Cloud site with something called Hubstaff. Sorry, I'm not familiar with this particular site/application. I found that our marketplace has an add-on called Hubstaff, however this plugin only appears to be available for Jira Server platforms, and is not…

Hi Asha, I think I understand now what causes this. By default Jira Server will default to only use a two digit year for dates. Since Jira can be connected to different database types (MS SQL, MySQL, Postgresql, and Oracle), each of these have slightly differing datatype for storing such dates. Some will presume to know…

@Daniel Ljunggren and @Rick Zakharov I can see that both of your are site-admins on Jira Cloud sites. I would strongly recommend that you create a support case in regards the specific Jira Cloud performance issues you have noticed. You can do this at https://support.atlassian.com/contact I expect that our support team will…

Hi Serhat, I understand you are looking to create a customized workflow for a project in Jira. First off I should note that sub-tasks in Jira already always have the requirement that they be in relation to a single existing parent issue at all times. You can change which issue it is a sub-task of, or you could convert a…

Hi Kiran, I understand that you are trying to use Oracle SQL to build a database query that can help you find workflows in Jira that might be using functions that come from plugins to Jira. I have tried my own hand at trying to parse out the xpath() command, as the Oracle equivalent to the MySQL extract() command, to get…

Hi Anton, Thanks for that info. I can see that you are trying to direct link to the REST URL of the collector here. This is not something that I would expect to always work. I did also come across a KB from 2016 that actually suggests using this method over in How to Access Issue Collector Form without Embedding it in a…

Hi, If I understand your request here, you are looking to be able to add a second Assignee to an issue in Jira. In native Jira, this is not technically possible to do. Assignees are designed to be a single individual intentionally. It is possible to add a custom field in order to include another user, as Nic has suggested,…

Hi Lauren, I understand that you want to be able to see all the potential swimlanes that exist on an Agile/Software board, even if there exist no issues currently in that swimlane. Natively, I cannot find any way to see the swimlanes on the board unless there exists at least one issue visible to the end user that exists on…

Hi Ryan, Sorry to hear about this error. I understand that you have already tried to clear your cache as a means to resolve this problem without success. I would like to try to understand more about this problem so that we can better help here. * What steps are you taking within Jira Service Desk Cloud when you see this…

Hi James, I understand that you're using the JRJC and trying to get back these weblinks in the results. The reason this is not working is because the REST endpoint you're calling, GET /rest/api/2/issueLink/{linkId}, only is expected to return other Jira issues on this same Jira site. In this case, in order to get back…

Hi Mona, If I understand the situation here, you're using Jira Cloud and you are looking to better understand how the Team field is being stored in the database on the backend. However Jira Cloud has never offered administrators the ability to directly manipulate the SQL database on the backend. So I presume that you are…

Hi Asha, I'm not sure what kind of update you are looking for here. The error presented above was clearly a SQL error. I believe that the steps I gave above could be useful in at least preventing this problem as well as potentially provide a means to import such data in a format that works with that datatype in SQL. To…

Ah, I see what you are getting at now. However there is not a single REST API endpoint in Jira Server today that can return this information. You could potentially use the endpoint GET /rest/api/2/user/viewissue/search. This endpoint can search for a supplied username's browse permissions, but you have to supply it with…

Hi @Anton Liskov I'm thinking that perhaps the bug I have linked above is not accurate for the problem described. In researching this some more, I came across this notice about changes to jQuery starting in Jira 8.0 in https://confluence.atlassian.com/jiracore/jquery-upgrade-975041040.html It appears that this change could…

For anyone else that comes across this, we're tracking this reported behavior as a bug over in CLOUD-10963. Please vote on that issue if you experience this behavior. Thanks Andy

Hi everybody! Sorry to hear about this problem, this does appear to be a bug. We have a ticket about this issue that you can see in CLOUD-10963. Please vote on that issue if you're affected by this problem. Should a workaround become available or a fix be applied to Atlassian Cloud sites about this, I would expect that…

Hi Reuben, I appreciate your fervor on the topic. Perhaps someday this feature could make its way in the Server product, but you are correct that this issue is not currently under consideration. We're all for being more transparent about what we are working on. You can get a better idea of what bugs and suggestions the…

I would get some business hammocks. https://www.youtube.com/watch?v=IujLD7nSf8Q

Hi everyone, Thanks for the interest here. I unaccepted the previous answer here as it appears that this feature has not yet been implemented in next-gen project, nor is it currently on the roadmap. I would invite everyone that comes across this thread and wants to see this feature in next-gen projects to vote on…

Hi Cristian, If I understand your request here, you are wanting to be able to access your Atlassian Cloud site [example].atlassian.net from your own domain instead, such as [jira].example.com At the moment, this is not something that Atlassian has support for. There is an existing feature request to allow our Cloud sites…

Hi, If I understand your request, you are using Jira Server and you want to be able to see all the projects that a user has the browse permission on. In this case, this is something you can lookup via the REST API. Specifically you can use the endpoint GET /rest/api/2/project. This endpoint is permissions based, so it only…

Hi @JD, I think you are referring to the blog post over in https://www.atlassian.com/blog/jira-software/next-gen-roadmap-updates when talking about the new release. This only pertains to Jira Cloud. Jira Server does not yet have this Roadmaps feature. Should this kind of feature be available for Jira Server I would expect…

Hi Thomas, Thanks for that info. Is this site a free version of our Cloud offerings? Could you share with me the URL of this specific Cloud site? I would be interested to see if we can create a support ticket for this problem, and then get your consent to look more closely at the data here to see if we can understand…

Hi Ramani, I understand that you are trying to follow the domain verification steps for an Atlassian Cloud site and want to make sure that you have completed these correctly. Your screenshot has an unexpected value for Domain Name here. I'm not familiar with the DNS record manager you are using here. I will share my own…

Ah, well in that case, try the file in that directory called jira-languages-8.6.0-en_US.jar By default this jar file exists, but I would expect it to be largely void of many of these property entries I mentioned above. Since the default of Jira is in English this file should exist, but might not have all the elements found…

Hi, We are aware that services like Exchange Online and Office 365 will be deprecating support for basic auth in IMAP and POP. In turn this would prevent a Jira Administrator from being able to connect a Jira site to such a mailbox to process incoming or outgoing messages in the current versions of Jira Server. We have a…

Hi ITQM, I understand that you want to make your own translation values for a few different places within Jira Server. I was looking into this problem further. In my example, I was using Jira 8.6.0 here, and I found that in order to make changes as you have described here, you would first need to copy and unpack an…

Hi Thomas, If I understand your concern here, you are seeing some organization names in the customer portal requests that don't belong to your particular project here. That page, which I think will have a URL such as [examplesite].atlassian.net/servicedesk/customer/user/requests?page=1&reporter=all&status=open is not bound…