Andy Heinzer Atlassian Team

Hi @iain.blair I see that you're using Jira Cloud and trying to get issues in a board to transition via a commit message in Gitlab. What is not clear to me here is whether this is a classic project or a next-gen project. Both types can have Kanban boards, which is why I want to clarify that point as the answer will vary…

Hi Prasad, I see that you are trying to use the two dimension gadget in Jira in order to list Versions, but are unexpectedly seeing these duplicate in the gadget. The reason for this is that the version field is not actually a global field. Instead versions are a system field that are unique and specific to each project.…

Hi Tony, I see that you are digging into the SQL underbelly of data Jira has collected and you appear to have run into a problem in the process. I can see the problem here. It stems from the way Jira handles user accounts renames. Technically you don't want to try to match the cwd_user.user_name up against the other field…

Hi Robert, I understand that you're using the Roadmap feature in a Jira Software Cloud next-gen project, and have some questions about using it. * Yes you can define custom fields of type 'Time stamp' and give them names like 'Start date' and 'Due date' or whatever you want to call them. To do this you will need to go into…

Hi Rohit, I see that you are looking to understand how Jira Server is storing attachments. I recommend checking out the KB we have over in Locate Jira server file attachments in the filesystem. It has some details about how Jira organizes these files. Jira 7.0 was the last major change to this format. The KB notes the…

Hi Boris, Sorry to hear about this problem. I am afraid I do not have an explanation for the behavior you have reported. That does not sound like it should be working that way. I have created a support request on your behalf with our Cloud support team over in…

Hi James, I haven't found anything that stands out specific to those versions. From what I have found, it seems like this error could be cause by the client trying to use TLSv1 or 1.1 when only 1.2 is currently supported by Atlassian Cloud. But it's not clear to me yet why the client would try to do that. I'm also having a…

Hi Masud, I understand that you're using the Automation for Jira Server plugin to create some rules, and that you want to be able to create a rule that has both multiple triggers and a manual trigger. This is not something that can currently be done with the Automation for Jira Server add-on in the current versions. The…

That is very strange to see. It looks like this an old Jira Agile version, which is what we called Jira Software before the 7.0 release. Those old versions have reached End of Life for support per our policy. That said, I'd still be interested to try to help here. Could you let me know what version of Jira and what version…

Hi Joseph, I understand that you're using Jira Cloud, and you are finding that connecting a Jira Core/Software mail handler to your IMAP account is deleting the messages that Jira processes. I tried to recreate this behavior in my own Cloud site, however so far I have not been able to replicate your exact behavior here. In…

Hi Lourdes, I see you are using Jira Cloud next-gen, and want to be able to setup some automation of tasks there. However the way this question came into our system, I'm a little confused on where exactly you want to be able todo this. Are you looking to be able to do this via the mobile app? Or are you just wanting to be…

Hi Muralidhar, Sorry to hear about this problem, I understand you trying to get this QMetry add-on working with your Jira Cloud site, but are unable to. I see on your account that you are actually a site-admin of two different Atlassian Cloud sites. Could you clarify which one of these you are having this problem on? Or…

Hi, I understand you're using Jira Cloud, but having trouble getting the Zephyr test management add-on installed and licensed. I took a look at your Jira Cloud site. Technically your Cloud site is not using a trial or evaluation for Jira. Your Jira Cloud appears to be on the Free plan right now. There are some known…

Hi @Yuliia Maidanova -Alpha Serve- Thanks for offering a potential solution here. However I have to ask that you please review our Atlassian Community online guidelines for Marketplace vendors and Solution Partners. In it, we specifically ask that Marketplace vendors not revive threads older than 6 months (necroposting)…

Yes, you can create Initiatives and themes even in the trial versions of Portfolio for Jira.

Hi @[deleted], Technically we do not support these beta or dev versions of browsers. Please see our Supported browsers page. It indicates that for Firefox we only support the "Latest stable version supported". As for today that is 74.0. Sending a HAR over Community is not an ideal solution, as I have learned since posting…

Hi @Sam, I have every expectation that the work-around in the KB are still valid, but that said these were created a few years ago, so perhaps something has changed since then. Could you tell me more about your environment and what you are seeing here? Are you using Jira Cloud or Jira Server? If Jira Server, what version…

I'll respond because Jack asked me to, but Jack's answer is correct already ;) Yes, you can use our Free Cloud sites for commercial purposes. As others have mentioned, the major limitations are the number of users you can have, the amount of storage you have, AND all support for Free products is handled here in Community.…

Let's try this another way. Instead of looking at the project settings, let's find an example request where you expect it to be listed as open, and then let's view the corresponding issue in Jira. So if for example the request has an issuekey of ABC-333, I would want to take a closer look at the URL…

@jordan Go into the project settings -> Fields. You can then click the pencil icon to edit the field configuration that project is using there to check that this field isn't hidden. This screenshot is how you can get there in Server: If you're using Jira Cloud, the steps are essentially the same in Jira Cloud, but my…

Hi @Solomon Victor I understand that you're using JQL in Jira to try to order issues by a field, but this is not working as expected. I'd like to learn more about exactly where you see this and the results in question. Perhaps a screenshot of your JQL search parameters here might be helpful to understand more about this.…

Hi @Jeanne Coalwell I understand you're using a Jira Cloud next-gen board, and that you want to be able to filter the results on that board by user, which you've setup a customfield to select that user. However I am confused at this point. Because next-gen boards don't let you setup quick filters like those that you find…

Hi @Maryna_Avramenko I understand that you're using a Jira Cloud free site here, but have some concerns over users being able to use a gmail domain in their login when registering. I am not sure I understand the concern here. Is it your expectation that all users that create accounts on your site will be restricted to have…

Hi @Stephan Hohn I'll reach out to my team to see what we can do here. However being it's Friday here now, I'm not really expecting any updates on this issue until next week at the earliest. I will see what we can do here to make sure the status is up to date. Andy

Your screenshot makes it clear that this is not a next-gen project, you are using a classic project instead. In order to use the roadmaps feature, it is only available in next-gen projects. You can create a new next-gen project to get started using this feature. More details in Working with next-gen software projects.

Hi Manish, The project settings will only be visible to you in a next-gen project (not classic) and then again only if you are an admin in that project. It will look like this: Once you click project settings, you then have to click the Features link and there you can enable the Roadmap feature. As for the Portfolio…

Hi Rafael, If I understand the situation here, you're using Jira Service Desk Server, and you want to be able to let new customers that don't exist in Jira send an email to an email address and create a request that way. This is possible to configure within Jira. There is a project setting specific to Service Desk that has…

Hi Vickey, I don't know of any specific hard limit per server ID for Atlassian server products. I am not aware of what limitation might be in place by plugin vendors for evaluations. I suspect this could be different for each vendor based on their own policies. That said, why would you be creating several evaluation…

Hi Jake, I understand that you are looking for an updated Sourcetree license. That won't be possible for Atlassian to generate licenses for Sourcetree any longer. We changed the way we license that product a while back (Mac v2.2 and Windows v1.8). As such, Sourcetree is free to use now. However you will need to update to a…

Hi, I understand that you're using a Jira Software Cloud next-gen project here. And that you have added a custom field of type label here. I can see that when you type into that field in order to search for existing labels, none of the expected values are being returned here. Unfortunately, this is a bug. We are tracking…