Andy Heinzer Atlassian Team

Hi Kalpana, If I understand correctly, you are trying to install Jira Software, which would let you create either Kanban or Scrum boards in Jira, but you are getting an error message in the process of doing so. I can help you here in Community with this issue. I would like to know more about this problem. Can you post a…

Hi Manish, I understand you're using Jira Cloud and have some questions on using a few different features here. Let's start with Roadmaps. This is something that all Jira Software Cloud sites can use right now. More details in Enable the roadmap. The thing to note about this feature is that this is specific to Next-Gen…

Hi Dave, I understand that you're using the REST API to create a Jira Service Desk request, and you're trying to set the priority of the request when creating it. I think I see the problem here. A touch of background though first on the differences between Jira Core/Software and Jira Service Desk. Both types of projects…

Hi Tom, I understand the backlog and the board for a next-gen project appear to order issues differently. However I think this is a matter of perception. The issues actually are still in the same rank (not order) in both views. The difference here is that the backlog doesn't separate issues into their different possible…

Hi @billy jean I understand that you are using Jira Software Cloud, you have a Next-gen Kanban type project where you want to automatically add these new issues to the current sprint. Unfortunately, Automation does not yet support the ability for you to be able to do this in that specific type of project. There is a bug…

It looks like this has been resolved at some point within the last 24 hours. The bug ticket for this was actually https://jira.atlassian.com/browse/JSWCLOUD-18831 this has been marked as fixed.

Hi, If I understand your request, you want to be able to sort issues on a Jira Software board based on the labels values. This might actually be possible to do today natively in Jira Software, but there is a catch or two here that you should be aware of. First off, you could create a JQL filter such as labels is not empty…

Hi Milan, There have not been any global changes to priorities in Jira Cloud to the best of my knowledge. That said it is possible that a Jira Administrator in your Cloud site could have changed what priorities exist in your site. Steps to do this are located in Configuring statuses, resolutions, and priorities - For Jira…

Hi Jon, Sorry to hear about this problem. It appears that this is a bug we are tracking over in JRACLOUD-71090. That ticket details that if there was even one invalid json formatted date for example, that this error can occur. I agree that this shouldn't happen, and you should be able to at least see the error to…

Hi all, Sorry to hear about this problem. We are tracking a very similar ranking bug in next-gen projects over in JSWCLOUD-17654. But I am not 100% this is exactly the same bug, just because no one here has reported seeing that same error, but the behavior is effectively the same. If you are a site-admin on a Cloud site…

Hi Christian, Sorry to hear about this problem. We are tracking a very similar ranking bug in next-gen projects over in JSWCLOUD-17654. But I am not 100% this is exactly the same bug. What I would like to do is ask that you contain one of your Atlassian Cloud site-admins and ask them to create a support request about this.…

Hi @Mikrukov Petr I tried to recreate this problem again from the beginning. I created a new Service Desk classic project, I got the same error when using my Atlassian.com account here to make the REST call. Then tried it again but with a different account, this was a yahoo.com email address account I had. I had to…

Hi I see that you are using Jira Service Desk Server and have some questions about the database tables in use here for SLAs. As you have likely already found, there are two such tables in the database by the names of * AO_54307E_SLAAUDITLOG * AO_54307E_SLAAUDITLOGDATA The EVENT_TIME field there is in milliseconds, but…

Hi If I understand your request here you have a distribution list in Outlook and want to use this in some manner to grant users access to Confluence. To the best of my knowledge this cannot be used either by Cloud or Server editions of Confluence directly grant access to users. However you might be able to pull the email…

Hi Dave, I think your approach makes sense. The concerns I have about a user directory change like this becomes understanding how users are assigned to groups. The ability for a user to login to Jira is dependent upon their account having a group membership that grants application access. Groups can only apply memberships…

Hi Dave, I understand you are planning to migrate user directories for both Jira and Confluence. Your steps seem ok, but I would actually recommend swapping steps 2 with 3, at least when it comes to doing it in production. The reason for this is that for larger user directories, like yours with more than 5,000 users, we…

Hi Dmitry, No need for you to apologize here, I think I need to apologize instead. When I reviewed the steps I suggested, I believed it was possible for customers to create their requests via the REST API. However upon further investigation, I tried to follow my own steps. And in turn I found that this is not currently…

Hi Raj, I see that you are trying to auto assign users upon issue creation, but that since you upgraded Jira to 8.5.3, this script is no longer working. I think I understand why that is. Jira Server started to make some changes to the format userkeys utilize starting with Jira server 8.2. These are detailed in GDPR changes…

I get the impression that this particular browser plugin was only ever designed for Jira Server, and not for Jira Cloud, but I could be mistaken.

Hi Dmitry, Sorry, I did not understand from your previous response that there was still a problem here. Let me try to reassess what is happening here. The user in the second site has been revoked. What exactly do you mean? The user has been deactivated on that Jira site? In a case like that, I do not expect that the user…

Hi @Casey-Lea Olson It might be best to create a separate question for this, as it feels like a tangent to the original question about importing. That said, although Jira's issue navigator does not show you what the linktype is in the search results page, when you do a CSV export of All Fields of that data on that page,…

Hi Dirk, I understand that you're seeing a number of garbage collector allocation failure error messages in the Jira logs. This tends to be a good indicator that your Jira application is running out of heap (memory). So the most simplistic approach is actually to increase the amount of memory Jira has to use in the heap.…

Hi John, If I understand your request, you want to be able to change the "Channel" field that you can see in Jira for issues in a Service Desk project. To the best of my knowledge this is not possible to do today. That is a special field in Jira Service Desk. It's not really intended to be a custom field like other fields…

Hi Rahm, I understand that you're using Jira Service Desk (JSD) Cloud and trying to upload an attachment using the REST API. JSD tends to manage attachments in a slightly different manner than other Jira Software/Core projects will. This is due in large part to the fact that JSD has a customer portal. This allows for…

Hi Ryan, Sorry to hear about this problem. From looking at your server.xml, it appears that none of your <Connector> tags are uncommented. All of these appear to be encapsulated with the '<!--' before and '-->' after them. In an XML file of this nature, that <!-- tag ignores these connectors entirely. For all Jira…

Hi @Murat Sahan Sorry to hear about your problem here. However for fields like Description or Comments in Jira, these default to using the wiki-markup renderer. This render has a help page over in https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=texteffects Basically, the use of the underscore before…

Now more important than ever. With everyone being asked to work from home these days, your insights are spot on. Thanks @Stephen Sifers - great post. 

@searsfranchises it The original answer I posted here was something that I tested in Jira Server. I believe that this answer is still valid for Jira Software Server versions. However Jira Software Cloud does not appear to be able to manage having more than one functional rank field today. I believe that the Cloud versions…

Hi Abhishek, Unfortunately, this is not very easy to do in Jira Software Cloud today. Even if you are a site-admin in Jira Cloud, you do not necessarily have the access to see all the boards that exist in this site. You could certainly try to follow the previous steps to visit $yourJiraCloudURL/secure/ManageRapidViews.jspa…

Ah, in that case, there is still a means that this might work. For example, you could add a custom field to Jira, and only have that custom field with a single context that makes that field appear in this single project (ie not a global custom field that would appear in all projects). You could then add a script such as…