Andy Heinzer Atlassian Team

Hi @Andressa Dias It looks like Jira and JSM have been deactivated on that site for missing payment information. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3441575 requesting to reactivate those products. Someone from the customer advocate team…

Hi @Ron Mukuya and @Ron-can-cloud I understand that you are seeing this error when trying to complete a sign-up for Atlassian Cloud. Are you by chance located in China? I ask because there is a known limitation where the firewall of China has been known to restrict access to a captcha service that we use in order to…

Hi @admin11467 The template editing is not available on free plan sites that use JSM (Jira Service Management). You will need to upgrade to a standard or premium plan for JSM in order to be able to change this. Hey @John Funk I took a closer look and it seems you have a few different sites. One of your sites appears to be…

Hi @Kostiantyn Zhabko I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3437256 For billing and licensing problems of this nature where you need to reactivate a deactivate site, you can create support cases, but you have to select the 'billing, payment,…

Hello @SupportAgent2 I found your account did have an email suppression from our side. I have removed it. I also removed it from any other users on your email domain. I hope that helps, Cheers, Andy

Hi @Kayne Jobin I took a look at your Atlassian Cloud account, but I am only seeing you a member to a single Cloud site. And you are not shown as a billing contact or site-admin of any of our Cloud sites. So I'm not sure why you would be seeing any bill at all. That said, I would suggest that you have your site-admin Aaron…

Hi @xiaoying_lin I understand that you are trying to sign up for an Atlassian Cloud site, but are unable to continue. This error is known to happen for some users located within China. Typically this is happening because our site is requiring a captcha be displayed to the end user, however the great firewall of China can…

Hi @George Lawrence I can see that account has been blocked by an organization admin. Since your domain is claimed, this makes that a managed account. You'll need to reach out to one of your organization admins for this. They would have to be the one to reactivate that account if they choose to. There are also steps for…

@Małgorzata Łopacińska Please forward any such emails to https://www.atlassian.com/trust/report-abuse If someone has used our Cloud services to send spam/phishing this is the best way to let our anti-abuse team know about it and be able to take steps to suspend that site.

Hi, At the present time the Database feature of Confluence Cloud is not compatible with anonymous user access. We have a feature request for this over in https://jira.atlassian.com/browse/CONFCLOUD-78477 There is also another page in…

Hi @Astronaut If I understand correctly, you are using Platform experiences early access program EAP and would like to add the Goals field to specific Jira projects. This particular custom field is locked because it is used by Atlas. To unlock that field could potentially cause other product functionality problems that we…

Hi @Nana Hazan I'm not seeing any suppressions from our side. I would recommend checking your spam folder, if you still don't see these, reach out to your mail administrator. From what I can see, it looks like messages are being delivered to your address from our Cloud services.

Hi @Justyn Cheung I found there was a suppression for that account. I have cleared it for that user and others on that domain. Have them try the password reset once more now, it should work. Andy

Sorry about that. I agree, the maintenance window message wasn't accurate. I filed a bug about this behavior over in https://jira.atlassian.com/browse/CLOUD-12117 it seems that if the site expires during a nightly maintenance period, that maintenance period banner remains in place instead of showing a more useful error…

Hi @Pavel Kalinkin I am not sure if we can help here, but I created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1111940 and perhaps our team can investigate this further. Andy

Just to follow up, https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3427404 has been updated and the site has been reactivated. For other users that might come across this, if the site has an expired license, it would help to have the billing admin or a site-admin to navigate to…

Hi @internetyev2 If I understand correctly, trying to type out a URL to your Jira Cloud site doesn't redirect as expected when using the /jira/projects/PROJECTKEY format. In my site, it seems to load the top navigation bar, but that's it. This path isn't expected to work in this manner though. Instead try using a different…

Hi @노제(김윤성) I understand that you are expecting to be able to see the link to a subtask on a timeline to open in the right side of the timeline, much like an epic or story would. While I was able to replicate the behavior here, I haven't found any other reports of this as a change to the expected behavior though recently.…

Hi @Zeerak Khurshid I'm not sure if this is customizable within Jira Service Management Data Center. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-162327 Someone from that support team should be better able to see if there are other options here. Andy

@Trudy P Claspill I don't know if it's possible, but I will ask the team that handles this sign up form.

Hi @Courtney Martin I also created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1109611 I wasn't able to locate any known outages, so I think our support team will need to investigate your environment to understand what might be happening here. Andy

Hi @Amanda Miner I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1109608 Please follow-up in that support case so that our team can investigate this further. Andy

Hi @Sabita Grech I wasn't able to see which workspace or trello board this might be. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-212514 Someone from our Trello support team should be better able to assist there. Thanks Andy

Hi @pantea chehrasan I see you have a support ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3416797 That ticket will help here as only someone from that support team can reactivate products. I recommend watching that issue for updates. Andy

Hi @Sherry Admin It looks like you created a ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3416461 For other community users that might experience a similar problem, it appears that in this case this is an annual license that was termed with a start date that is still in the future. As such…

Hi @NikitaPlatov Atlassian as ceased all operations within Russia and Belarus as of 31 Oct 2022. More information in https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine This extends to preventing new cloud site sign-ups to users located in those countries.

Hi @Patrick Sorry to hear about this problem. There is a different bug ticket where we are tracking this problem, please see https://jira.atlassian.com/browse/JRACLOUD-92168 This bug appears to be affecting some issues views, wherein the subtasks have checkboxes in their description. I would recommend watching that bug…

Hi @Satheesh Venkatachalam It appears that Jira on your cloud site has been suspended recently due to missing payment. I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3414895 Someone from our customer advocates team should be able to help you to…

Hi, Sorry to hear about this problem, we are currently tracking other reported problems in regards to Confluence search not working as expected. You can follow our statuspage updates for this incident in https://confluence.status.atlassian.com/incidents/z7wgsdzmnf4y Andy

Hi all, It looks like @chand calnaido might be subscribed to a specific collection. When you have a watch subscription to a collection/group/interest/product, all new messages to that collection will send an email to you. Our community site has become very popular. So much so that spammers are aware of our popularity. It's…