Andy Heinzer Atlassian Team

Hi Lars, I understand that when you navigate to a page such as https://admin.atlassian.com you see two organizations with the same name. This most commonly happens because a previous Atlassian Cloud site with the same name has been deleted. When an Atlassian Cloud site is deleted, the organization associated with that site…

Ah, I think that might explain the behavior. That version of Safari was released in Dec of 2022. I think it is likely not supported at this time. The version of Safari you can install I believe relates to the version of your operating system. I'm using a mac running Sonoma 14.7.2 and my current Safari is 18.3. If you…

I wouldn't think that an expired cloud license would cause this. However if the version of Safari is out of date, or no longer supported per our Supported browsers for Atlassian cloud products, then it might be an explanation for why this doesn't work there. What version of Safari are you using? Is there a particular Cloud…

Hi @Andrea I understand that when trying to load certain Atlassian Cloud sites from the link of https://id.atlassian.com/manage-profile/products the page that loads doesn't seem to be working correctly. I tried to recreate this problem, but from my own testing of different accounts and different browsers, it seems to work…

Hi @Stefania Netti I reached out to my team about this. I believe someone reached out on Friday in regards to this application. I would recommend following up there on this further. Thanks Andy

Not all projects on jira.atlassian.com (JAC) are open to allow all users to create issues in them. Years ago we allowed that. For bugs or features to Jira Cloud, the JRACLOUD project would be most appropriate today. That said, we require such issues in that project have to first be vetted by our support team. Support can…

Hi @Maverick Brendli Sorry to hear about this problem. I tried to re-create the behavior here and I too found that the png export of a timeline was truncating these summaries in a manner that seems to be inconsistent. I created a new bug for this over in JRACLOUD-93351. I recommend watching that bug for updates to this.…

Hi @kanav_kapoor It appears that your cloud site is part of an experiment our team was running. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1105561 and requested that our team opt-out your site from this experiment. I'm sure our team would…

Hi @Sean Somerville Sorry to hear about this problem. The way you describe it makes it sounds very much like another report I saw recently in https://community.atlassian.com/t5/Jira-questions/Ticking-a-check-box-in-a-child-issue-s-description-causes-it-to/qaq-p/2949761 Could you take a look at the video in that thread and…

Hi @Sam Thanks for posting the video of this behavior. It looks like there is a bug in regards to the way Jira is trying to update that subtask. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1105080 I was not yet able to find any existing bug reports…

Hi @apaganelli I found there were suppression for both accounts. I have cleared the suppressions that might have existed for all users on that domain. I hope that helps. Andy

Hi @Markus Neuberger Sorry to hear about this problem. Are you still seeing this particular error when trying to visit the site? It is possible that there was a delay in adding your account to the site, but looking at it now it appears that you are a member of that site. Please let me know either way. Thanks Andy

Hi @Daniel Glenn While I agree the root problem is not yet resolved, that isn't what answer accepted means within our community site. Typically answers posted to questions in community are accepted by the original question asker, but in this case it looks like a community leader accepted my answer. The accepted answers do…

Hi @Rachel Smith I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104576 Andy

There is an existing feature request to allow users to customize the whitespace that exists between fields in Jira Cloud over in JRACLOUD-76966. I don't know if or when this might come to the product though, we have a deeper explanation of our Implementation of New Features Policy. Also that ECO ticket you created wouldn't…

Hi everyone, This post linked to another page which no longer exists as the reference of the answer. However in Confluence Server/Data Center there is no out-of-the-box means to list all this info into a csv file directly. The space attachment macro can be useful, but I understand that for large spaces with a lot of…

Hi @Jake Wanningen Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104046 so that someone from our Jira Service Management support team can take a closer look at your environment to investigate further. Andy

Hi @Chris Relf I believe this is related to an on-going problem we have seen in team managed projects in regards to certain fields, such as status, not displaying as expected in Jira. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104037 so that our…

Hi @Gustavo Ezequiel Szemruck I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104029 Someone from our support team should be able to investigate this further. Andy

Hi @jiamin tu I understand you are trying to sign up for a new Atlassian Cloud site but are seeing this error when trying to do so. I have seen this kind of error before. This can happen to users that are located within mainland China. The network restrictions there can prevent a specific captcha from appearing on that…

Hi @[deleted] I understand that you would like to cancel your Atlassian Cloud site. You can do that by following the steps in Cancel a subscription. Once your Cloud site has no active products, it will automatically be scheduled for deletion. If you would also like to delete your user account, you can follow the steps in…

Hi @Vineela AK I tried to reproduce the problem today, however the site appears to be working as expected for me. Is this still a problem? Or is the page loading for you correctly now? Andy

Hi @Alfredo Vidueira I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104014 I have seen other reports of this behavior in team managed projects. Our team is investigating this. For other users that encounter this, I would recommend creating a support ticket in…

Hi @DXC SPOC - Lead Sorry to hear about this problem. I have found there are a few other reports of this behavior within team managed projects where some issues are not displaying their status value. I have created a support case on your behalf over in…

Hey @Tyler Thanks for the response and the screenshots. That resolution is more than sufficient. I noticed that you are using what we call the 'Issue Navigator' in Jira. This is what let's you search for issues within Jira. There are two different modes to view issues in the issue navigator. * List View * Detail View Your…

Hi @Christian Matallo Sorry to hear about this problem. I understand that not all Trello accounts are able to create support cases. However I have created a support case on your behalf so that someone from the Trello support team can investigate this further. Andy

Hi @Tyler, I understand that you are using Jira Cloud in such a way that your monitor resolution is lower than typical, while the size of text is zoomed in via your browser for the sake of visibility and accessibility. I can understand why this setup might cause a number of usability problems. I am interested to learn more…

Hi @Martin Østergaard I understand that you would like to see Monday as the first day of the week in Trello when you have selected Danish for your region settings. There is a feature request tracking the ability to set this separately from region settings over in TRELLO-597. There is a workaround noted there that setting…

Hi @Anita Contreiras I took a closer look at that workspace. While I don't have a complete view of it, it seems like the user account that uses that board might have a different Atlassian Account from the one you're using here in Community. Your community account appears to be using a gmail account. While that board seems…

Hi @rreddy Those posts you've mentioned are created by a different account. As such we cannot remove them unless that account requests to remove them. Do you still have access to that other account? If so, you could login to community using an incognito session or another browser and then post here to request to remove…