Andy Heinzer Atlassian Team

Thanks for the additional clarification. I still think that the Epic Burndown report can help here. It does at least span across several sprints to help you see how much effort is put forth in each sprint of an epic. And furthermore, the color coding there can help you identify when scope changes happen. These scope…

Hi Jouni, Sorry to hear about this problem. Typically when you install Jira Service Desk to an existing Jira site, it should be enabled automatically. However there have been a few cases where the application is unable to start for some reason. I would be interested to see if we can take a closer look at your logs from…

Hi, If I understand the request here, it sounds like you want to automate or schedule a notification to a Jira user based off a value in a custom date field. While I have to admit, that I'm a bit confused by the term 'fresher' in this context, I think you can use Jira Cloud's automation in order to set this up. If you have…

Hi William, I understand that you have concerns in regards to user account changes in G Suite and how that is reflected Atlassian Cloud products like Jira. Provided that your Cloud site has followed the steps in Connect to G Suite, and the changes to these accounts are just the usernames, then the Atlassian Cloud will sync…

Thanks for clarifying. You are correct that the server v2 REST does not capture these same details that the Cloud v3 REST will display. But some of this is due to the different ways in which Cloud and Server handle user accounts themselves. For example Jira Server doesn't have a user accountId, only Cloud does. The only…

Hi, I understand that you're using Jira Cloud and you want to be able to see all the repo branches in Github that are linked to a particular Jira issue. This question has actually been asked a few times before in Community, I think the best example with a great answer is over in…

Hi, I understand that you want to be able to hide or collapse this section of the issue navigator page. In short, this is not possible to do just yet, not even in the new navigation of Jira Cloud. However there does exist a feature request for this over in JRACLOUD-34357. I would recommend watching and voting on that issue…

Hi, I understand that you are looking for some documentation in regards to Jira APIs, but I'm not sure I understand which platform you are using, or which APIs. But I will try to address all here. Jira Cloud and Jira Server are going to have different documentation here as they are not exactly the same. For question #1,…

Hi @Yatish Madhav In my experience there are few different possible causes for that specific error. * Your REST call is not authenticated * Your REST call is authenticating correctly, but your account doesn't have permissions to see that account * Your REST call is authenticating correctly, and your account has…

Hi Jon, I am seeing this as possible in my next-gen Kanban project. However you do need to make sure that both the Backlog and Sprints features are enabled first. Without these enabled, the sprint features just are not available within next-gen projects yet. Once that has been done, then you need to make sure there exists…

Hi @Steven Cols, I understand that you are wanting to return issues from Jira via the REST API, but that you want to sort these based upon a component value in each issue using the jq utility. I'm not familiar with this jq utility you mentioned, but I downloaded this and it seems like it could be useful for parsing through…

Hi, Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-10712 Someone from our migrations support team will be able to help investigate this further. Andy

Hi Jesus, I understand that you are looking to find Jira issues that meet some criteria. You can use the issue navigator in Jira in order to see issues updated in the last year. For example, you could use an advanced JQL statement such as updated >= -365d ORDER BY updated ASC in order to see all the issues updated within…

Hi Stewart, I understand that you want to be able to see the date and time of the updated field when looking at Jira issues on a dashboard gadget, such as the issues in progress gadget. I found a way that you can do this, but it might have some drawbacks. As a Jira admin you can navigate to Cog icon -> System -> Look and…

Hi, I understand you are looking to setup Jira with something called Workstreams. I am afraid that I am not familiar with the term workstreams, nor am I aware of how it could be used with Jira. Jira has a concept called Workflows, more info in What are Jira workflows?, but from reading your description I don't think this…

Hi Prasanna, I understand that you are migrating your Jira installation. It sounds as though you might have more than one Jira installation to this particular server. That is possible. I would not expect that the new install on this server could stop the existing Jira running from another directory though. The startup and…

Hi Prashant, Unfortunately, three of the add-ons you are using (At a Glance DevOps Dashboard for Jira, Azure Pipelines for Jira, and Katalon BDD - Test Automation for Jira) are not compliant to a security vulnerability we asked the Vendors to patch in October of 2019. We have reached out to the Vendor several times but…

Hi Ozan, Glad that was helpful. While Jira Cloud will provide all users the ability to create their own API Token, Jira Server does not do this natively. As such the basic auth that Jira Server's REST API will use is just expecting the username and password. But if you are supplying this auth in a header, then you have to…

Check out this post from JeromeFlores https://community.atlassian.com/t5/Jira-questions/Re-Upload-URL-Attachment-via-API-on-JIRA-PHP/qaq-p/44830/comment-id/19019#M19019 He posted some PHP code he used to perform attachments to Jira: /*** CURL post request to the JIRA REST API for Attachments only* * @param $issueKey - Jira…

I wish I had two green thumbs, but alas, I am but an amateur. But living in Texas has afforded me the ability to grow succulents. And the best thing about growing them, they rarely need water. You can easily forget to water a succulent for weeks on end and they don't seem to mind. My big Agave plant: Kinda sharp though,…

Hi KC, Sorry to hear about this problem. I see that you are not seeing the issuekey or the add epic when looking at issues in a next-gen project. I have not been able to recreate this problem. This appears to be working ok for me. That said, I did come across a statuspage update that indicates that our Jira Software Cloud…

Hi Fatema, I understand that you are using Portfolio for Jira Cloud around this time, but that you cannot see your own plan. It appears that you created this question right about the time we changed the offering of Portfolio. Portfolio is now known as Advanced Roadmaps, see also Portfolio for Jira is now Advanced Roadmaps.…

@Beakon Support This won't work as a quick filter. Instead the suggestion so far has been to create a new saved filter that orders by Due Date, and then create a new board and use that filter. This will let those issues be sorted by the Due Date instead of the default Rank. The thing to note about this is that you cannot…

Hi, I understand that you are looking for a report to try to see the differences between issues committed to at the beginning of a sprint vs those actually completed in that sprint. The velocity report is good for letting you understand how fast your team is moving, but it doesn't really show you what you are looking for…

Hi shashi, If I understand your request here, you're using Jira Server and trying to implement a groovyscript (perhaps with scriptrunner) in order to maintain your own ranking system of issues in Jira. While it might be possible to accomplish this with a plugin like scriptrunner, I have to ask, have you considered instead…

Hi @Vishal_Mande Yes, but it's harder to find in some cases. One way is to look for when Jira starts up. The logs it creates will record what versions are currently installed at that time of startup. You can go to $JIRAHOME/log/atlassian-jira.log and search for the string JIRA starting This will tend to give you the Jira…

Hi @anisah97 Reviewing this question form last year, I'm not sure it is possible to do this using OAuth 1.0a via Postman for Jira Server. There is a guide for using OAuth 1.0a with Jira Server over in https://developer.atlassian.com/server/jira/platform/oauth/ However it has the expectation that this integration is done…

Hi Alan, Sorry to hear of this problem. If I understand correctly, you're using the Github for Jira integration with Jira Cloud, but you are unable to transition an issue in a next-gen project when using smart commits. I don't think that this JSWCLOUD issue you linked is the direct problem here. That specifically is…

Hi @lemon.wu, If I understand correctly, you are looking for a means to remove/revoke these OAuth tokens via the REST API. There is no REST API endpoint that can do this today. I found a related question to this back from a year ago where Stephen explains a bit more about why this would be a problem in…

Hi Ashier, Sorry to hear about this problem. However next-gen projects handle adding fields quite a bit differently than classic projects do. By default when you add a custom field to a classic project it tends to default to being a global context field, but you have the option to change contexts for that field. But…